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Direct MessagesDate/Time: Sun, 28 Apr 2024 06:59:18 +0000
Warning caught an exception during the processing of a timer event
View Count: 874
| [2020-02-17 23:21:18] |
| monk - Posts: 13 |
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Today, Feb 17 2020, I updated to Version 2052. Now, when I "Close Chartbook", & do not save, the message log has multiple lines of information. The last lines state... "warning caught an exception during the processing of a timer event". Let me know if you want me to post the entire message log. Thank you for your help. -Al |
| [2020-02-17 23:59:38] |
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First refer to help topic 17: Sierra Chart Unexpectedly Shutting Down | Memory Errors | Unusual Software Problems | Exception Errors | Freezing of User Interface Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-02-18 00:45:58] |
| monk - Posts: 13 |
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I reviewed help topic 17. I do not see anything in this help topic that applies to my situation. My chartbook has no advanced studies. The only study I added is Spreadsheet System for Trading. The spreadsheet has no formulas added. The chartbook has one simple chart with no drawings or indicators added. As I mentioned, I notice this warning message only when I close this simple chartbook with the spreadsheet system for trading added. Just now as a test, I deleted the Spreadsheet System for Trading study. Then I saved this chartbook without this study. Then I closed the chartbook and I did NOT receive the warning message. Please let me know what I should do next. |
| [2020-02-18 01:37:40] |
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Can we call you and look at this issue with remote assistance and get the files so we can determine what the problem is? We need you to enter your current telephone number here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-02-18 01:51:16] |
| monk - Posts: 13 |
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Yes you can call me. I've updated the phone number.
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| [2020-02-18 03:10:05] |
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Contacted the user with remote assistance and determined the problem. This is now resolved. Update to version 2054 by selecting Help >> Download Current Version: Software Download: Fast Update The version range 2050 through 2053 have been locked out due to this issue. So when you restart Sierra Chart an update will be done automatically. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-18 03:10:33
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