Support Board
Date/Time: Sun, 06 Jul 2025 14:07:04 +0000
Unable to load intraday 5 min data
View Count: 887
| [2020-02-14 04:15:28] |
| vish100 - Posts: 111 |
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Hi, I am unable to load the intraday 5 mins data for SPI-202003-SNFE-AUD-25 | March 2020 It only starts from current date and time. I have checked all chart settings. I am using interactive brokers. The date range in file 'start date' keeps reverting back to 14th Feb 2020 even though I have set 30 days worth of data to load. Can you please help? thanks Vishal http://www.sierrachart.com/image.php?Image=1581653652953.png |
 chart settings.png / V - Attached On 2020-02-14 04:11:55 UTC - Size: 136.79 KB - 234 views only loads from an hour ago.png / V - Attached On 2020-02-14 04:12:14 UTC - Size: 62.45 KB - 231 views |
| [2020-02-14 04:52:12] |
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This is not within the scope of our support. You need to contact Interactive Brokers. Our policy on this is very clear: Interactive Brokers Trading Service: Notice: Sierra Chart Does Not Provide Support for Interactive Brokers Symbols or Data Issues We are doing our best to offer a data feed for the ASX which you can use instead of the Interactive Brokers data feed. We hope to have this out in a few months. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-14 04:53:51
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| [2020-02-14 05:16:14] |
| vish100 - Posts: 111 |
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Ok I spoke with IB. They are saying I need live market data subscription for this. My understanding was that you will still get the data but it will be just 20 minutes delayed. However looks like I need live market data subscription for ASX. So I will try that. Thanks |
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