Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Fri, 03 May 2024 02:00:07 +0000
streaming market data in the service client is not supported
View Count: 689
| [2020-02-14 01:59:07] |
| User162532 - Posts: 4 |
|
Halo, I cannot access to real time or historical market data, my symbol list is empty. Please advice Symbol settings could not be loaded because there are no applicable files to load. | 2020-02-14 01:32:22.902 Requested symbol settings for service code scdataallservices. Request ID: 1. | 2020-02-14 01:32:22.902 Reading Internal Order ID file. | 2020-02-14 01:32:22.923 Reading Trade Orders file. | 2020-02-14 01:32:22.987 Reading Trade Positions file. | 2020-02-14 01:32:22.987 Reading Account Balance file. | 2020-02-14 01:32:22.987 UDPListener (1112). Port 22904 | Listening on UDP port 22904. | 2020-02-14 01:32:23.005 Software version: 2048 64-bit | 2020-02-14 01:32:23.005 Usage end date: 2021-01-18 | 2020-02-14 01:32:23.005 Enabled for: Sierra Chart Historical Data Service. | 2020-02-14 01:32:23.005 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2020-02-14 01:32:23.005 Enabled for exchange: INDEXES_DATA_BARCHART | 2020-02-14 01:32:23.005 Enabled for exchange: CME (Trading Account Required) | 2020-02-14 01:32:23.005 Enabled for exchange: CBOT (Trading Account Required) | 2020-02-14 01:32:23.005 Enabled for exchange: COMEX (Trading Account Required) | 2020-02-14 01:32:23.005 Enabled for exchange: NYMEX (Trading Account Required) | 2020-02-14 01:32:23.005 Enabled for exchange: U.S. Equities (NYSE, NASDAQ, AMEX, BATS) | 2020-02-14 01:32:23.005 Enabled for exchange: BATS (NYSE, NASDAQ) | 2020-02-14 01:32:23.005 Enabled for exchange: CFE Futures | 2020-02-14 01:32:23.005 Received 2 data feed usernames. | 2020-02-14 01:32:23.005 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-02-14 01:32:23.005 Current selected Data/Trading service: SC Data - All Services | 2020-02-14 01:32:23.005 Custom symbol settings values: enabled | 2020-02-14 01:32:23.005 Chart Update Interval: 500 | 2020-02-14 01:32:23.005 Intraday Data Storage Time Unit: 1 | 2020-02-14 01:32:23.005 Time Zone: +00:00:00 (UTC+00) | 2020-02-14 01:32:23.005 2020-02-14 09:32:23 Local computer time | 2020-02-14 01:32:23.005 2020-02-14 01:32:23 Local computer time in UTC | 2020-02-14 01:32:23.005 2020-02-14 01:32:23 Local computer time in SC Time Zone | 2020-02-14 01:32:23.005 2020-02-14 01:32:21 Server time in UTC | 2020-02-14 01:32:23.005 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-02-14 01:32:23.005 Program path: C:\SierraChart\ | 2020-02-14 01:32:23.005 Data Files path: C:\SierraChart\Data\ | 2020-02-14 01:32:23.005 OS Version Number: 10.0 | 2020-02-14 01:32:23.005 Locale Setting: C | 2020-02-14 01:32:23.005 DLLs: UserContributedStudies_64.dll | 2020-02-14 01:32:23.005 HTTPS connection ID:9 to login.sierrachart.com:443 for request ID:9 (1) | Shutdown started. Waiting for graceful close. | 2020-02-14 01:32:23.045 HTTPS connection ID:9 to login.sierrachart.com:443 for request ID:9 (1) | Socket gracefully closed by remote side. | 2020-02-14 01:32:23.223 HTTPS connection ID:9 to login.sierrachart.com:443 for request ID:9 (1) | Closed. | 2020-02-14 01:32:23.223 Symbol settings received. Request ID: 1. | 2020-02-14 01:32:23.634 The response for symbol settings was empty, so the symbol settings file was not created or modified. | 2020-02-14 01:32:23.634 * Received 5 login tokens. | 2020-02-14 01:32:23.672 Files to Open on Start up | Opening file: ExampleChartbook.cht | 2020-02-14 01:32:26.934 XAUUSD 1 Min #1 | Reloading chart. | 2020-02-14 01:32:27.201 XAUUSD Daily #2 | Reloading chart. | 2020-02-14 01:32:27.240 US30 1 Min #3 | Reloading chart. | 2020-02-14 01:32:27.264 USOil 1 Min #4 | Reloading chart. | 2020-02-14 01:32:27.285 ESU19 1 Min #5 | Reloading chart. | 2020-02-14 01:32:27.383 $INX Daily #6 | Reloading chart. | 2020-02-14 01:32:27.433 EURUSD Daily #7 | Reloading chart. | 2020-02-14 01:32:27.454 EURUSD 5 Min #8 | Reloading chart. | 2020-02-14 01:32:27.472 ESU19 #9 | Reloading chart. | 2020-02-14 01:32:27.489 ESU19 1 Min #10 | Reloading chart. | 2020-02-14 01:32:27.809 XAUUSD 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\XAUUSD.scid | 2020-02-14 01:32:27.913 XAUUSD Daily #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\XAUUSD.dly | 2020-02-14 01:32:27.916 US30 1 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\US30.scid | 2020-02-14 01:32:27.920 USOil 1 Min #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\USOil.scid | 2020-02-14 01:32:27.924 ESU19 1 Min #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU19.scid | 2020-02-14 01:32:27.932 $INX Daily #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\$INX.dly | 2020-02-14 01:32:27.935 ESU19 #9 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU19.scid | 2020-02-14 01:32:27.938 EURUSD 5 Min #8 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\EURUSD.scid | 2020-02-14 01:32:27.940 ESU19 1 Min #10 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU19.scid | 2020-02-14 01:32:27.951 SC Data - All Services | Connected to data server. | 2020-02-14 01:32:27.999 Triggering next historical data download in queue. | 2020-02-14 01:32:27.999 Triggering next historical data download in queue. | 2020-02-14 01:32:27.999 Triggering next historical data download in queue. | 2020-02-14 01:32:27.999 Triggering next historical data download in queue. | 2020-02-14 01:32:27.999 SC Data - All Services | Starting real-time market data updates for: XAUUSD. ID: 1 | 2020-02-14 01:32:28.001 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: XAUUSD | 2020-02-14 01:32:28.001 SC Data - All Services | Requesting security definition data for: XAUUSD. ID: 1 | 2020-02-14 01:32:28.001 No historical data client is currently set to download historical Intraday data for XAUUSD. | 2020-02-14 01:32:28.001 Real-time Intraday chart data file updates started for XAUUSD | 2020-02-14 01:32:28.001 Opened cached Intraday file: C:\SierraChart\Data\XAUUSD.scid | 2020-02-14 01:32:28.001 Intraday chart data file opened for XAUUSD | 2020-02-14 01:32:28.001 Starting DelayedDownloadMonitoringTimer | 2020-02-14 01:32:28.069 Starting HDTimeoutTimer | 2020-02-14 01:32:28.069 Added historical Daily data request for XAUUSD to the queue. | 2020-02-14 01:32:28.070 Triggering next historical data download in queue. | 2020-02-14 01:32:28.070 HD Request # 1 | Downloading Historical Daily chart data for XAUUSD. Starting date: 1970-02-13. Service: scdataallservices | 2020-02-14 01:32:28.072 HD Request # 1 | Requesting historical Daily data for XAUUSD starting at 1970-02-12 | 2020-02-14 01:32:28.072 SC Data - All Services | Starting real-time market data updates for: US30. ID: 2 | 2020-02-14 01:32:28.079 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: US30 | 2020-02-14 01:32:28.079 SC Data - All Services | Requesting security definition data for: US30. ID: 2 | 2020-02-14 01:32:28.079 No historical data client is currently set to download historical Intraday data for US30. | 2020-02-14 01:32:28.079 Real-time Intraday chart data file updates started for US30 | 2020-02-14 01:32:28.079 Opened cached Intraday file: C:\SierraChart\Data\US30.scid | 2020-02-14 01:32:28.079 Intraday chart data file opened for US30 | 2020-02-14 01:32:28.079 SC Data - All Services | Starting real-time market data updates for: USOil. ID: 3 | 2020-02-14 01:32:28.080 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: USOil | 2020-02-14 01:32:28.080 SC Data - All Services | Requesting security definition data for: USOil. ID: 3 | 2020-02-14 01:32:28.080 No historical data client is currently set to download historical Intraday data for USOil. | 2020-02-14 01:32:28.080 Real-time Intraday chart data file updates started for USOil | 2020-02-14 01:32:28.080 Opened cached Intraday file: C:\SierraChart\Data\USOil.scid | 2020-02-14 01:32:28.080 Intraday chart data file opened for USOil | 2020-02-14 01:32:28.080 SC Data - All Services | Starting real-time market data updates for: ESU19. ID: 4 | 2020-02-14 01:32:28.083 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ESU19 | 2020-02-14 01:32:28.083 SC Data - All Services | Requesting security definition data for: ESU19. ID: 4 | 2020-02-14 01:32:28.083 No historical data client is currently set to download historical Intraday data for ESU19. | 2020-02-14 01:32:28.083 Real-time Intraday chart data file updates started for ESU19 | 2020-02-14 01:32:28.083 Opened cached Intraday file: C:\SierraChart\Data\ESU19.scid | 2020-02-14 01:32:28.083 Intraday chart data file opened for ESU19 | 2020-02-14 01:32:28.083 Added historical Daily data request for $INX to the queue. | 2020-02-14 01:32:28.084 Triggering next historical data download in queue. | 2020-02-14 01:32:28.084 SC Data - All Services | Starting real-time market data updates for: $INX. ID: 5 | 2020-02-14 01:32:28.084 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: $INX | 2020-02-14 01:32:28.084 SC Data - All Services | Requesting security definition data for: $INX. ID: 5 | 2020-02-14 01:32:28.084 Added historical Daily data request for EURUSD to the queue. | 2020-02-14 01:32:28.086 Triggering next historical data download in queue. | 2020-02-14 01:32:28.086 SC Data - All Services | Starting real-time market data updates for: EURUSD. ID: 6 | 2020-02-14 01:32:28.087 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: EURUSD | 2020-02-14 01:32:28.087 SC Data - All Services | Requesting security definition data for: EURUSD. ID: 6 | 2020-02-14 01:32:28.087 No historical data client is currently set to download historical Intraday data for EURUSD. | 2020-02-14 01:32:28.089 Real-time Intraday chart data file updates started for EURUSD | 2020-02-14 01:32:28.089 Opened cached Intraday file: C:\SierraChart\Data\EURUSD.scid | 2020-02-14 01:32:28.090 Intraday chart data file opened for EURUSD | 2020-02-14 01:32:28.090 HD Request # 1 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for XAUUSD | 2020-02-14 01:32:29.574 HD Request # 1 | Completion time: 0s | 2020-02-14 01:32:29.574 HD Request # 1 | Daily data download complete for XAUUSD. Unique request ID: 1 | 2020-02-14 01:32:29.574 Removing historical data download ID 1. | 2020-02-14 01:32:29.574 Triggering next historical data download in queue. | 2020-02-14 01:32:29.574 HD Request # 2 | Downloading Historical Daily chart data for $INX. Starting date: 1970-02-13. Service: scdataallservices | 2020-02-14 01:32:29.577 HD Request # 2 | Requesting historical Daily data for $INX starting at 1970-02-12 | 2020-02-14 01:32:29.577 XAUUSD Daily #2 | Reloading chart. | 2020-02-14 01:32:29.735 XAUUSD Daily #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\XAUUSD.dly | 2020-02-14 01:32:29.755 HD Request # 2 | Receiving historical Daily data for $INX starting at 1980-01-02 | 2020-02-14 01:32:32.586 HD Request # 2 | Writing historical Daily data to the file $INX.dly | 2020-02-14 01:32:32.587 HD Request # 2 | Received 10117 records from 1980-01-02 00:00:00 to 2020-02-13 00:00:00 (40.1years) and wrote 10117 records for $INX | 2020-02-14 01:32:33.252 HD Request # 2 | Completion time: 4s | 2020-02-14 01:32:33.296 HD Request # 2 | Daily data download complete for $INX. Unique request ID: 2 | 2020-02-14 01:32:33.296 Removing historical data download ID 2. | 2020-02-14 01:32:33.296 Triggering next historical data download in queue. | 2020-02-14 01:32:33.296 HD Request # 3 | Downloading Historical Daily chart data for EURUSD. Starting date: 2016-08-10. Service: scdataallservices | 2020-02-14 01:32:33.298 HD Request # 3 | Requesting historical Daily data for EURUSD starting at 2016-08-09 | 2020-02-14 01:32:33.298 $INX Daily #6 | Reloading chart. | 2020-02-14 01:32:33.435 HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for EURUSD | 2020-02-14 01:32:34.768 HD Request # 3 | Completion time: 1s | 2020-02-14 01:32:34.768 HD Request # 3 | Daily data download complete for EURUSD. Unique request ID: 3 | 2020-02-14 01:32:34.768 Removing historical data download ID 3. | 2020-02-14 01:32:34.768 Triggering next historical data download in queue. | 2020-02-14 01:32:34.768 EURUSD Daily #7 | Reloading chart. | 2020-02-14 01:32:34.956 Requested symbol settings for service code scdataallservices. Request ID: 2. | 2020-02-14 01:32:39.621 Symbol settings received. Request ID: 2. | 2020-02-14 01:32:40.362 The response for symbol settings was empty, so the symbol settings file was not created or modified. | 2020-02-14 01:32:40.362 * |
| [2020-02-14 03:28:38] |
| |
|
This issue is now resolved. If you are missing symbols in File >> Find Symbol follow the procedure below: Follow the instructions here to update the Symbol Settings:
Global Symbol Settings: Update Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: