Home >> Support Board

Support Board

Date/Time: Sun, 28 Apr 2024 08:29:58 +0000

How to Post a Message for Support

Missing market depth levels

View Count: 533

[2020-02-13 17:57:07] #1 [Go To First Post]
User495158 - Posts: 106
Hello! Since last two days I'm missing some levels in 2-year t-note and 5year t-note contracts. My data provider is CQG. I haven't changed my settings and I don't see the reason for this behavior. The other treasury and STIR contracts are displaying fine. Please, see the screenshot. Thanks


2y_5y.jpg / V - Attached On 2020-02-13 17:56:47 UTC - Size: 173.85 KB - 225 views

[2020-02-13 20:05:17] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We apologize for the delay with this. We are going to be putting out a technical notice about this after we complete a necessary symbol settings update. This is now resolved in the case of CQG. Actually it has already been but you need to update to the current version by following these instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-02-17 16:59:43] #3 [Go To First Post]
User495158 - Posts: 106
I have a new problem with Eurodollar March 2020 contract (EDAH20). Market depth levels are pressed together. It looks like the problem with scaling, but I see no reason for this as I didn't change the settings. I have tried autoscaling and duplicating another working DOM. Aslo, it looks like something is messed up with tick size because the price is 98.338, when it should be either 335 or 340. Screenshot included. I see this in v2052. Thanks Date Time Of Last Edit: 2020-02-17 17:02:10


ED.jpg / V - Attached On 2020-02-17 16:57:40 UTC - Size: 93.35 KB - 234 views

[2020-02-17 18:59:23] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The Eurodollar tick size should be 0.0025 for the most current contract month, otherwise it is 0.005. Here is the relevant Chart Setting: Chart Settings: Tick Size (Chart >> Chart Settings >> Symbol >> Symbol Settings menu) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-17 18:59:40

To post a message in this thread, you need to log in with your Sierra Chart account: