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Direct MessagesDate/Time: Sun, 28 Apr 2024 13:51:14 +0000
Trading DOM CL
View Count: 565
| [2020-02-11 09:07:31] |
| User476926 - Posts: 56 |
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Upgraded to 2048 and now Trading DOM for Crude Oil has incorrect market depth data (showing depth on both sides of the price in same column) and the numbers are "corrupted" - something seems to be overwriting them so they cannot be read, pulling/stacking all incorrect. Only on CL-202003-NYMEX using SC real time data. Not on other instruments. Have tried clearing data/downloading etc but no change?
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| [2020-02-11 10:13:53] |
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We are not sure why this happened with CL futures. It is now resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-02-11 11:09:31] |
| User476926 - Posts: 56 |
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Have logged out and back-in again but still the same at my end.
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| [2020-02-11 17:20:41] |
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This should now be corrected but we need to determine why it is happening. We do not see this with our Denali exchange data and do not know why it is happening with the SC exchange data feed. We will have to set up some monitoring under the debugger. We assume it relates to the most recent optimizations we have done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-02-11 18:16:23] |
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We will revert back the recent changes to our real-time server program after the close today. So after that let us know if you see a further problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-11 18:16:31
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| [2020-02-12 08:32:00] |
| User476926 - Posts: 56 |
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DOM looks fine/back-to-normal this morning. Thanks.
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| [2020-02-12 19:36:20] |
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We still have to work on the issue and we did not actually rollback the software. We are really surprised this even happened and it is unusual. It is also very hard to isolate an issue like this, when it rarely occurs. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-12 19:36:30
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