Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Thu, 18 Apr 2024 03:47:59 +0000
Second Instance Error
View Count: 498
| [2020-02-04 17:48:51] |
| User476926 - Posts: 56 |
|
SC all fine on 2036. Upgraded to 2040 and now keep getting "caught unhandled error" message on second instance screen when I access Studies Menu on a chart - which then freezes and crashes second instance. Main instance still fine. Have re-booted PC, have rolled back to 2036 but still getting frozen out every time I now access studies menu on a chart in second instance. Have updated windows. Any ideas?
|
 2020-02-04_17-23-03.png / V - Attached On 2020-02-04 17:44:16 UTC - Size: 15.42 KB - 183 views |
| [2020-02-04 17:55:02] |
| |
|
We want you to first refer to help topic 17 in regards to this: Sierra Chart Unexpectedly Shutting Down | Memory Errors | Unusual Software Problems | Exception Errors | Freezing of User Interface Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-02-05 08:09:13] |
| User476926 - Posts: 56 |
|
I have used Safe Mode and problem solved. However I don't use any custom / DLL files - so the only 2 files I moved out of Data folder (for Safe Mode) and into a backup folder are the standard SC download files called UserContributedStudies.dll and UserContributedStudies_64.dll. Do I just leave these in the backup folder now?
|
| [2020-02-05 18:43:04] |
| Sierra_Chart Engineering - Posts: 13974 |
|
It might just be coincidental that using Safe Mode solved the problem. We are not aware of any issues with the user contributed studies. Yes just keep them in the backup folder now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: