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[Programming Help] - Error creating chart image for sc.SaveChartImageToFileExtended

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[2020-02-03 02:51:16] #1 [Go To First Post]
User189399 - Posts: 43
I wrote a code to save the chartimage in case of some conditions were met and shown below. I found it can successfully save the image for the 1st time since the SC startup. After the 1st image saved, SC reported "Error creating chart image" for the further images. It can resume normal after restart SC. Pls help to fix this issue. sc.SaveChartImageToFileExtended( sc.ChartNumber, ImageFile, 0, 0, 0);

[2020-02-06 01:08:44] #2 [Go To First Post]
User189399 - Posts: 43
Any update?

[2020-02-06 08:32:22] #3 [Go To First Post]
User907968 - Posts: 802
Assuming that you increment (or otherwise update) the variable 'ImageFile' between each call to the 'sc.SaveChartImageToFileExtended' function, maybe examine your code to check that the path/file you are trying to write to is still a valid path.

[2020-02-07 07:09:24] #4 [Go To First Post]
User189399 - Posts: 43
I checked with output of the ImageFile to the log and the path is valid. Sometimes "Error creating chart image file" happen but sometimes ok

[2020-02-08 04:37:13] #5 [Go To First Post]
Sierra_Chart Engineering - Posts: 14088
Are you using the OpenGL option? The problem may be related to that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-08 04:37:28

[2020-02-08 13:25:39] #6 [Go To First Post]
User189399 - Posts: 43
No, I don't enable OpenGL

[2020-03-25 02:00:11] #7 [Go To First Post]
User189399 - Posts: 43
Any update on this issue. I still suffer from the occasionally save image error. I copied the codes below for your refer. F1.Format(sc.DataFilesFolder); ImageFile=F1.Left(-5); ImageFile.AppendFormat("images\\"); ImageFile.AppendFormat(sc.Symbol); ImageFile.AppendFormat("TelImage.png"); sc.SaveChartImageToFileExtended( sc.ChartNumber, ImageFile, 0, 0, 0); Below is the error messages reported by SC Chart: HSH20 [C][M] Flex Renko 60-30-0 #2 \| Study: HSI Super Trend Signal Sys V1 0207 11:37 \| ImageFile name is C:\DTC_SC\images\HSH20TelImage.png \| 2020-03-25 09:55:49.226 Error creating chart image. \| 2020-03-25 09:55:51.702

[2020-03-25 06:18:52] #8 [Go To First Post]
User189399 - Posts: 43
By trial and error, I found a hint that this problem does not happen when it write to a empty folder. I mean the folder is completely nothing. When the folder contain another files, this problem can also occasionally happen. Hope this can help you.

[2020-03-26 06:22:15] #9 [Go To First Post]
User189399 - Posts: 43
Sorry, pls forget the above statement. I found this problem still occasionally happen for writing to empty folder.

[2020-04-29 08:46:45] #10 [Go To First Post]
User189399 - Posts: 43
No reply or pending for the solution? Pls update

[2020-04-30 18:25:15] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are going to be working on adding more detailed logging to determine the reason for the problem. It is not related to the folder in any way at the point the error is occurring. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-30 18:29:52

[2020-06-01 07:17:37] #12 [Go To First Post]
User189399 - Posts: 43
Any updates? I still waiting your solution.

[2020-07-01 00:25:43] #13 [Go To First Post]
User189399 - Posts: 43
Any updates? Quite disappointed no answer so far

[2020-07-02 08:12:03] #14 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have added additional logging some time ago. So make sure you are running the current version for more details in the Message Log. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-02 08:12:17

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