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Date/Time: Sat, 04 Jul 2020 22:06:05 +0000



[Programming Help] - Error creating chart image for sc.SaveChartImageToFileExtended

[2020-02-03 02:51:16]
User189399 - Posts: 33 | Ending Date: 2020-11-22
I wrote a code to save the chartimage in case of some conditions were met and shown below. I found it can successfully save the image for the 1st time since the SC startup. After the 1st image saved, SC reported "Error creating chart image" for the further images. It can resume normal after restart SC. Pls help to fix this issue.


sc.SaveChartImageToFileExtended( sc.ChartNumber, ImageFile, 0, 0, 0);
[2020-02-06 01:08:44]
User189399 - Posts: 33 | Ending Date: 2020-11-22
Any update?
[2020-02-06 08:32:22]
User907968 - Posts: 284 | Ending Date: 2020-12-27
Assuming that you increment (or otherwise update) the variable 'ImageFile' between each call to the 'sc.SaveChartImageToFileExtended' function, maybe examine your code to check that the path/file you are trying to write to is still a valid path.
[2020-02-07 07:09:24]
User189399 - Posts: 33 | Ending Date: 2020-11-22
I checked with output of the ImageFile to the log and the path is valid. Sometimes "Error creating chart image file" happen but sometimes ok
[2020-02-08 04:37:13]
Sierra_Chart Engineering - Posts: 689 | Ending Date: 2020-10-09
Are you using the OpenGL option? The problem may be related to that.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation
Date Time Of Last Edit: 2020-02-08 04:37:28
[2020-02-08 13:25:39]
User189399 - Posts: 33 | Ending Date: 2020-11-22
No, I don't enable OpenGL
[2020-03-25 02:00:11]
User189399 - Posts: 33 | Ending Date: 2020-11-22
Any update on this issue. I still suffer from the occasionally save image error. I copied the codes below for your refer.

F1.Format(sc.DataFilesFolder);
ImageFile=F1.Left(-5);  
ImageFile.AppendFormat("images\\");
ImageFile.AppendFormat(sc.Symbol);
ImageFile.AppendFormat("TelImage.png");
sc.SaveChartImageToFileExtended( sc.ChartNumber, ImageFile, 0, 0, 0);

Below is the error messages reported by SC
Chart: HSH20 [C][M] Flex Renko 60-30-0 #2 | Study: HSI Super Trend Signal Sys V1 0207 11:37 | ImageFile name is C:\DTC_SC\images\HSH20TelImage.png | 2020-03-25 09:55:49.226
Error creating chart image. | 2020-03-25 09:55:51.702
[2020-03-25 06:18:52]
User189399 - Posts: 33 | Ending Date: 2020-11-22
By trial and error, I found a hint that this problem does not happen when it write to a empty folder. I mean the folder is completely nothing. When the folder contain another files, this problem can also occasionally happen. Hope this can help you.
[2020-03-26 06:22:15]
User189399 - Posts: 33 | Ending Date: 2020-11-22
Sorry, pls forget the above statement. I found this problem still occasionally happen for writing to empty folder.
[2020-04-29 08:46:45]
User189399 - Posts: 33 | Ending Date: 2020-11-22
No reply or pending for the solution? Pls update
[2020-04-30 18:25:15]
Sierra Chart Engineering - Posts: 87254 | Ending Date: 2021-04-05
We are going to be working on adding more detailed logging to determine the reason for the problem. It is not related to the folder in any way at the point the error is occurring.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-04-30 18:29:52
[2020-06-01 07:17:37]
User189399 - Posts: 33 | Ending Date: 2020-11-22
Any updates? I still waiting your solution.
[2020-07-01 00:25:43]
User189399 - Posts: 33 | Ending Date: 2020-11-22
Any updates? Quite disappointed no answer so far
[2020-07-02 08:12:03]
Sierra Chart Engineering - Posts: 87254 | Ending Date: 2021-04-05
We have added additional logging some time ago. So make sure you are running the current version for more details in the Message Log.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-07-02 08:12:17

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