Support Board
Date/Time: Fri, 29 Mar 2024 14:20:04 +0000
Lost connection during live trading.
View Count: 729
[2020-01-31 15:08:31] |
User597876 - Posts: 42 |
Aprox 9:00 am I lost connection a few seconds after exiting a trade. I was live trading. Please look into this. I won't trade anymore until we know more about this. Thanks, I will be available all day at *. Thanks
Date Time Of Last Edit: 2020-01-31 16:17:08
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[2020-01-31 15:34:56] |
User597876 - Posts: 42 |
Yesterday morning I was in a live trade and the market was nowhere near my entry price and I hit the break even button and it cancelled my stop loss and my target. I hit flatten and called my broker to make sure I was flat with no working orders. I would like you to check my settings to see if I have something set wrong that is causing these problems. Thanks Again, I will be available all day and am through trading for now. Hopefully, this can be a simple fix. Thanks again for your help.
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[2020-01-31 16:28:08] |
Sierra Chart Engineering - Posts: 104368 |
We need you to provide the information explained here for this: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis And make sure you have Global Settings >>General Trade Settings >> Use Server Side Bracket Orders enabled. And Use Server Side OCO Orders enabled. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-31 16:29:31
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[2020-01-31 17:25:52] |
User597876 - Posts: 42 |
(Removed)
Date Time Of Last Edit: 2020-01-31 20:12:06
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[2020-01-31 17:40:10] |
User597876 - Posts: 42 |
I checked the settings you suggested and there were all set correctly. So that was not the problem.
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[2020-01-31 17:42:20] |
User597876 - Posts: 42 |
My phone number is 972-342-0441. I will be available all day to take your call.
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[2020-01-31 20:27:07] |
Sierra_Chart Engineering - Posts: 13625 |
Someone will contact you to get the necessary details for us to look into this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
[2020-02-02 03:00:12] |
Sierra Chart Engineering - Posts: 104368 |
In regards to using the move to breakeven operation, we see that below. There is nothing unusual about this. The stop was moved to breakeven and it filled about 14 seconds later. And the corresponding target order was canceled. Everything executed properly. Please be aware that you have this setting enabled and we recommend disabling it: Basic Trading and the Trade Window: Main/C >> Menu >> Orders >> Cancel Orders on Flat Position (chart specific) ActivityType DateTime Symbol OrderActionSource InternalOrderID ServiceOrderID OrderType Quantity BuySell Price Price2 OrderStatus FillPrice FilledQuantity TradeAccount OpenClose ParentInternalOrderID PositionQuantity FillExecutionServiceID HighDuringPosition LowDuringPosition Note AccountBalance
Order 2020-01-30 09:02:14.943 YMH20_FUT_CBOT Move stop to break even. Updated offset to 2. Requested Price: 28623. Requested Quantity: 1 11944 386019 Stop Limit 1 Sell 28600.0000000 28570.0000000 Pending Modify 46702 Close 11942 1 SimpleBracket.twconfig Order 2020-01-30 09:02:14.990 YMH20_FUT_CBOT SC Futures Order Routing/Data order update (Cancel/Replace complete). Info: TT order update (Replace) (ExchangeID: 6811739922107). Text: Attached order. Parent: 11942. Tag: SimpleBracket.twconfig 11944 386019 Stop Limit 1 Sell 28623.0000000 28593.0000000 Open 46702 Close 11942 1 SimpleBracket.twconfig Order 2020-01-30 09:02:28.252 YMH20_FUT_CBOT SC Futures Order Routing/Data order update (Order update). Info: TT order update (Triggered or Activated by System) (ExchangeID: 6811739922107). Text: Attached order. Parent: 11942. Tag: SimpleBracket.twconfig 11944 386019 Stop Limit 1 Sell 28593.0000000 28593.0000000 Open 46702 Close 11942 1 SimpleBracket.twconfig Order 2020-01-30 09:02:28.253 YMH20_FUT_CBOT Updating last modify Price and Quantity to current values due to an external modification or other reason. LastModifyPrice1: 28623, CurrentPrice1: 28593, LastModifyQuantity: 1, CurrentQuantity: 1 11944 386019 Stop Limit 1 Sell 28593.0000000 28593.0000000 Open 46702 Close 11942 SimpleBracket.twconfig Order 2020-01-30 09:02:28.254 YMH20_FUT_CBOT SC Futures Order Routing/Data order update (Filled). Info: TT order update (Trade) (ExchangeID: 6811739922107). Text: Attached order. Parent: 11942. Tag: SimpleBracket.twconfig 11944 386019 Stop Limit 1 Sell 28593.0000000 28593.0000000 Filled 28622.0000000 1 46702 Close 11942 1 68460:M:9524023TN0079357_2020-01-30 SimpleBracket.twconfig Position 2020-01-30 09:02:28.255 YMH20_FUT_CBOT Updated Internal Position Quantity to 0. Previous: 1 1 Unspecified 46702 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-02 03:01:05
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[2020-02-02 04:03:21] |
User597876 - Posts: 42 |
Trading 1 second charts happens really fast. I think there must have been a delay from my outdated computer. I have a new computer ordered. I was sure I had a good profit when I hit the BE button. Thanks very much for checking this out. I made the change that you suggested.
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