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Date/Time: Fri, 29 Mar 2024 14:20:04 +0000



Lost connection during live trading.

View Count: 729

[2020-01-31 15:08:31]
User597876 - Posts: 42
Aprox 9:00 am I lost connection a few seconds after exiting a trade. I was live trading. Please look into this. I won't trade anymore until we know more about this. Thanks, I will be available all day at *. Thanks
Date Time Of Last Edit: 2020-01-31 16:17:08
[2020-01-31 15:34:56]
User597876 - Posts: 42
Yesterday morning I was in a live trade and the market was nowhere near my entry price and I hit the break even button and it cancelled my stop loss and my target. I hit flatten and called my broker to make sure I was flat with no working orders. I would like you to check my settings to see if I have something set wrong that is causing these problems. Thanks Again, I will be available all day and am through trading for now. Hopefully, this can be a simple fix. Thanks again for your help.
[2020-01-31 16:28:08]
Sierra Chart Engineering - Posts: 104368
We need you to provide the information explained here for this:
Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis

And make sure you have Global Settings >>General Trade Settings >> Use Server Side Bracket Orders enabled. And Use Server Side OCO Orders enabled.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-01-31 16:29:31
[2020-01-31 17:25:52]
User597876 - Posts: 42
(Removed)
Date Time Of Last Edit: 2020-01-31 20:12:06
[2020-01-31 17:40:10]
User597876 - Posts: 42
I checked the settings you suggested and there were all set correctly. So that was not the problem.
[2020-01-31 17:42:20]
User597876 - Posts: 42
My phone number is 972-342-0441. I will be available all day to take your call.
[2020-01-31 20:27:07]
Sierra_Chart Engineering - Posts: 13625
Someone will contact you to get the necessary details for us to look into this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2020-02-02 03:00:12]
Sierra Chart Engineering - Posts: 104368
In regards to using the move to breakeven operation, we see that below. There is nothing unusual about this. The stop was moved to breakeven and it filled about 14 seconds later. And the corresponding target order was canceled. Everything executed properly.

Please be aware that you have this setting enabled and we recommend disabling it:
Basic Trading and the Trade Window: Main/C >> Menu >> Orders >> Cancel Orders on Flat Position (chart specific)


ActivityType  DateTime  Symbol  OrderActionSource  InternalOrderID  ServiceOrderID  OrderType  Quantity  BuySell  Price  Price2  OrderStatus  FillPrice  FilledQuantity  TradeAccount  OpenClose  ParentInternalOrderID  PositionQuantity  FillExecutionServiceID  HighDuringPosition  LowDuringPosition  Note  AccountBalance
Order  2020-01-30 09:02:14.943  YMH20_FUT_CBOT  Move stop to break even. Updated offset to 2. Requested Price: 28623. Requested Quantity: 1  11944  386019  Stop Limit  1  Sell  28600.0000000  28570.0000000  Pending Modify      46702  Close  11942  1        SimpleBracket.twconfig  
Order  2020-01-30 09:02:14.990  YMH20_FUT_CBOT  SC Futures Order Routing/Data order update (Cancel/Replace complete). Info: TT order update (Replace) (ExchangeID: 6811739922107). Text: Attached order. Parent: 11942. Tag: SimpleBracket.twconfig  11944  386019  Stop Limit  1  Sell  28623.0000000  28593.0000000  Open      46702  Close  11942  1        SimpleBracket.twconfig  
Order  2020-01-30 09:02:28.252  YMH20_FUT_CBOT  SC Futures Order Routing/Data order update (Order update). Info: TT order update (Triggered or Activated by System) (ExchangeID: 6811739922107). Text: Attached order. Parent: 11942. Tag: SimpleBracket.twconfig  11944  386019  Stop Limit  1  Sell  28593.0000000  28593.0000000  Open      46702  Close  11942  1        SimpleBracket.twconfig  
Order  2020-01-30 09:02:28.253  YMH20_FUT_CBOT  Updating last modify Price and Quantity to current values due to an external modification or other reason. LastModifyPrice1: 28623, CurrentPrice1: 28593, LastModifyQuantity: 1, CurrentQuantity: 1  11944  386019  Stop Limit  1  Sell  28593.0000000  28593.0000000  Open      46702  Close  11942          SimpleBracket.twconfig  
Order  2020-01-30 09:02:28.254  YMH20_FUT_CBOT  SC Futures Order Routing/Data order update (Filled). Info: TT order update (Trade) (ExchangeID: 6811739922107). Text: Attached order. Parent: 11942. Tag: SimpleBracket.twconfig  11944  386019  Stop Limit  1  Sell  28593.0000000  28593.0000000  Filled  28622.0000000  1  46702  Close  11942  1  68460:M:9524023TN0079357_2020-01-30      SimpleBracket.twconfig  
Position  2020-01-30 09:02:28.255  YMH20_FUT_CBOT  Updated Internal Position Quantity to 0. Previous: 1        1        Unspecified      46702                

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-02-02 03:01:05
[2020-02-02 04:03:21]
User597876 - Posts: 42
Trading 1 second charts happens really fast. I think there must have been a delay from my outdated computer. I have a new computer ordered. I was sure I had a good profit when I hit the BE button. Thanks very much for checking this out. I made the change that you suggested.

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