Support Board
Date/Time: Sat, 10 May 2025 21:12:05 +0000
Paid services not receiving data
View Count: 1259
| [2014-01-03 20:19:06] |
| bookert4 - Posts: 56 |
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Hello Support, I just paid for real time/ historical data along w/ my 5 package. However, the data has stalled and is not coming in, please advise.
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| [2014-01-03 20:29:50] |
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The problem is your version of Sierra Chart is out of date. We have been putting out an update notice now for about 2 to 3 weeks now. Please update with Help >>Download Prerelease. You would not have seen it if you have not restarted Sierra Chart sometime in the last two weeks. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-03 20:39:47] |
| bookert4 - Posts: 56 |
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I have version 1062, I thought that was high enough ?
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| [2014-01-03 20:51:59] |
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No. Please update to 1070. Once you update, you will be fine for a long time.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-01-03 20:52:32
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