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Date/Time: Sun, 05 May 2024 00:20:58 +0000



Denali or Gain - which is it

View Count: 509

[2020-01-25 15:41:57]
NRGTrader - Posts: 351
I started using Denali earlier this week. My charts show [M] next to symbol so I assumed that Denali is data source.

Today, Saturday I opened SC and I'm receiving this message (I've change nothing). Do I have something in data server settings incorrect? Or is it the trading connection to Gain (which is down on weekends) generating these messages?

Software version: 2039 64-bit | 2020-01-25 10:38:55.097
Usage end date: 2020-05-03 | 2020-01-25 10:38:55.097
Enabled for: Sierra Chart Historical Data Service. | 2020-01-25 10:38:55.097
Enabled for: Denali Real-Time Exchange Data Feed. | 2020-01-25 10:38:55.097
Enabled for exchange2: CME (Trading Account Required) | 2020-01-25 10:38:55.097
Enabled for exchange2: CBOT (Trading Account Required) | 2020-01-25 10:38:55.097
Enabled for exchange2: COMEX (Trading Account Required) | 2020-01-25 10:38:55.097
Enabled for exchange2: NYMEX (Trading Account Required) | 2020-01-25 10:38:55.097
Allow Support for Sierra Chart Data Feeds is enabled. | 2020-01-25 10:38:55.097
Current selected Data/Trading service: GAIN Capital/OEC | 2020-01-25 10:38:55.097
Custom symbol settings values: disabled | 2020-01-25 10:38:55.097
Chart Update Interval: 800 | 2020-01-25 10:38:55.097
Intraday Data Storage Time Unit: 1 | 2020-01-25 10:38:55.097
Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-01-25 10:38:55.097
2020-01-25 10:38:55 Local computer time | 2020-01-25 10:38:55.097
2020-01-25 15:38:55 Local computer time in UTC | 2020-01-25 10:38:55.097
2020-01-25 10:38:55 Local computer time in SC Time Zone | 2020-01-25 10:38:55.097
2020-01-25 15:26:46 Server time in UTC | 2020-01-25 10:38:55.097
Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-01-25 10:38:55.097
Program path: F:\SierraChart\ | 2020-01-25 10:38:55.097
Data Files path: F:\SierraChart\Data\ | 2020-01-25 10:38:55.097
OS Version Number: 10.0 | 2020-01-25 10:38:55.097
Locale Setting: C | 2020-01-25 10:38:55.097


GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2020-01-25 10:39:00.650
GAIN Capital FIX Trading socket (17) | Creating socket. Using TLS 1.2. | 2020-01-25 10:39:00.683
GAIN Capital FIX Trading socket (17) | Connecting to IP: 67.23.52.47. | 2020-01-25 10:39:00.683
GAIN Capital FIX Trading: Connected to FIX server. | 2020-01-25 10:39:00.735
GAIN Capital FIX Trading | Sending the Logon message. LocalCompID=BDTLGreen8114 | 2020-01-25 10:39:00.932
GAIN Capital FIX Trading socket (17) | Socket send error. Windows error code 10054: An existing connection was forcibly closed by the remote host. | 2020-01-25 10:39:01.060
GAIN Capital FIX Trading socket (17) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-01-25 10:39:01.060 *
GAIN Capital FIX Trading socket (17) | CloseSocket call. | 2020-01-25 10:39:01.060
GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2020-01-25 10:39:01.060
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-01-25 10:39:01.060
Select 'File >> Disconnect' to prevent further connection attempts. | 2020-01-25 10:39:01.060
GAIN Capital FIX Trading socket (17) | Shutdown started. Waiting for graceful close. | 2020-01-25 10:39:01.060
GAIN Capital/OEC | Disconnected from the trading server. | 2020-01-25 10:39:01.060
GAIN Capital FAST Data socket (0) | CloseSocket call. | 2020-01-25 10:39:01.089
GAIN Capital/OEC | Disconnected. | 2020-01-25 10:39:01.089
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-01-25 10:39:01.089
File >> Disconnect selected. | 2020-01-25 10:39:04.085
GAIN Capital FAST Data socket (0) | CloseSocket call. | 2020-01-25 10:39:04.085
GAIN Capital/OEC | Disconnected. | 2020-01-25 10:39:04.085
[2020-01-25 18:40:07]
User75002 - Posts: 117
Connection to Gain is down on the weekends.
[2020-01-25 19:11:21]
NRGTrader - Posts: 351
My question is if the data for charts is being downloaded from Denali, is the error message due to the Gain/OEC trading connection or is chart data also attempting to be downloaded from Gain/OEC.
[2020-01-25 21:14:28]
Sierra Chart Engineering - Posts: 104368
Or is it the trading connection to Gain (which is down on weekends) generating these messages?
Yes. It is the trading connection.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

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