Login Page - Create Account

Support Board


Date/Time: Mon, 17 Feb 2020 11:46:04 +0000



Download Failed indicator for LEG20-LEJ20.FUT_SPREAD.CME

[2020-01-23 14:47:23]
User383709 - Posts: 4 | Ending Date: 2020-07-13
I have successfully updated my version of Sierra chart recently. Using delayed exchange data, outright contracts are updating correctly, but spread data (ex. LEG20-LEJ20.FUT_SPREAD.CME) is current only through 1/21 and attempts to re download the data lead to a download failed error message. I have also re-downloaded the recent update and installed.
[2020-01-23 16:07:27]
Sierra Chart Engineering - Posts: 81154 | Ending Date: 2020-06-09
We do see what the problem is. It is a symbol mapping issue. We are looking into this now.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-01-23 16:42:41]
Sierra Chart Engineering - Posts: 81154 | Ending Date: 2020-06-09
We see the reason for the problem. We will have to most likely release a new version to resolve this. We will be working out a solution today.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-01-24 02:58:06]
Sierra_Chart_Engineering - Posts: 528 | Ending Date: 2020-11-26
The new release is now out.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation
[2020-01-24 03:43:59]
User383709 - Posts: 4 | Ending Date: 2020-07-13
Excellent thanks for your timely response!

To post a message in this thread, you need to login with your Sierra Chart account:

Login

Login Page - Create Account