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Date/Time: Thu, 27 Feb 2020 05:04:00 +0000



Unable to cancel pending order

[2020-01-22 15:59:07]
Rene Velazquez - Posts: 9 | Ending Date: 2020-07-31
Hello,

I was unable to cancel a pending limit order can you please help to know what happened, here the log


SC Futures Order Routing/Data | Requesting trade accounts from server. | 2020-01-22 09:47:18.201
SC Futures Order Routing/Data | Performing query for order fills start date- time for account 46652. | 2020-01-22 09:47:18.312
SC Futures Order Routing/Data | Performing query for historical account balances for account 46652. | 2020-01-22 09:47:18.312
SC Futures Order Routing/Data | Received 1 accounts from service. | 2020-01-22 09:47:18.312
SC Futures Order Routing/Data | Requesting historical order fills for account 46652. Start Date-Time UTC: 2020-01-22 15:10:49 | 2020-01-22 09:47:18.329
SC Futures Order Routing/Data | Requesting historical account balances for account 46652. Start date-time UTC: 2019-01-15 15:47:18 | 2020-01-22 09:47:18.417
SC Futures Order Routing/Data | Received 8 order fills for account: 46652. Inserting the ones that do not exist. | 2020-01-22 09:47:18.466
SC Futures Order Routing/Data | Received 0 historical account balance updates for account: 46652. Inserting the ones that do not exist. | 2020-01-22 09:47:18.584
SC Futures Order Routing/Data | Requesting Trade Positions data. | 2020-01-22 09:47:23.189
SC Futures Order Routing/Data | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2020-01-22 09:47:23.315
Order cancellation failed | SC Futures Order Routing/Data order update (Order cancel reject). Info: Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Text: Tag: 1 Contract.twconfig. Internal Order ID: 3283. Service Order ID: 360309. Symbol: CLH20_FUT_NYMEX. Account: 46652 | 2020-01-22 09:47:56.232 *
Order cancellation failed | SC Futures Order Routing/Data order update (Order cancel reject). Info: Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Text: Tag: 1 Contract.twconfig. Internal Order ID: 3283. Service Order ID: 360309. Symbol: CLH20_FUT_NYMEX. Account: 46652 | 2020-01-22 09:48:06.978 *


regards

Rene
[2020-01-22 16:02:54]
SC Support - Posts: 265 | Ending Date: 2020-08-22
FROM TT - ISSUE IS RESOLVED AT CME - INVESTIGATION PENDING

TT Status Notification
OutageEnvironment: Live
Started: 01/22/20 3:25pm UTC Resolved: 01/22/20 3:40pm UTC
Affected:
Order Routing : CME
Issue with CME Order Routing

We are continuing to investigate into the issue that caused order routing to go down for CME. Currently the issue has been resolved and we will udpate further as to what was the root cause was.

Impact: CME users
[2020-01-22 16:07:43]
Sierra Chart Engineering - Posts: 81517 | Ending Date: 2020-06-09
We think the problem is due to the above issue. Call your broker about that order and confirm it is not working. We will make sure that order is cleared from the order list after the market close.
Sierra Chart Support - Engineering Level

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