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Date/Time: Thu, 27 Feb 2020 03:55:42 +0000



download failed

[2020-01-20 05:35:15]
User718663 - Posts: 32 | Ending Date: 2020-02-18 [Expired]
hi,

ive attached a log. dont know why it keeps saying download failed.

Reading Internal Order ID file. | 2020-01-20 01:28:06.815
Reading Trade Orders file. | 2020-01-20 01:28:06.896
Reading Trade Positions file. | 2020-01-20 01:28:06.897
Reading Account Balance file. | 2020-01-20 01:28:06.897
UDPListener (1416). Port 22904 | Listening on UDP port 22904. | 2020-01-20 01:28:06.912
Software version: 1959 64-bit | 2020-01-20 01:28:06.913
Usage end date: 2020-01-22 | 2020-01-20 01:28:06.913
Enabled for: Advanced Features 2. | 2020-01-20 01:28:06.913
Enabled for: Sierra Chart Historical Data Service. | 2020-01-20 01:28:06.913
Allow Support for Sierra Chart Data Feeds is enabled. | 2020-01-20 01:28:06.913
Current selected Data/Trading service: TD Ameritrade | 2020-01-20 01:28:06.913
Custom symbol settings values: enabled | 2020-01-20 01:28:06.913
Chart Update Interval: 500 | 2020-01-20 01:28:06.913
Intraday Data Storage Time Unit: 1 | 2020-01-20 01:28:06.913
Time Zone: +00:00:00 (UTC+00) | 2020-01-20 01:28:06.913
2020-01-19 17:28:06 Local computer time | 2020-01-20 01:28:06.913
2020-01-20 01:28:06 Local computer time in UTC | 2020-01-20 01:28:06.913
2020-01-20 01:28:06 Local computer time in SC Time Zone | 2020-01-20 01:28:06.913
2020-01-20 01:28:07 Server time in UTC | 2020-01-20 01:28:06.913
Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-01-20 01:28:06.913
Program path: C:\SierraChart\ | 2020-01-20 01:28:06.913
Data Files path: C:\SierraChart\Data\ | 2020-01-20 01:28:06.913
OS Version Number: 10.0 | 2020-01-20 01:28:06.913
Locale Setting: C | 2020-01-20 01:28:06.913

Checking for new symbol settings. Requested symbol settings MD5 for service code tda. Request ID: 1. | 2020-01-20 01:28:06.928
Received 5 login tokens. | 2020-01-20 01:28:07.514
Symbol settings MD5 received. Request ID: 1. | 2020-01-20 01:28:07.654
Symbol settings are up-to-date for tda. | 2020-01-20 01:28:07.654

TD Ameritrade | Connecting. | 2020-01-20 01:28:12.646
TD Ameritrade | Logging in. (Step 1 of 3) | 2020-01-20 01:28:12.646
TD Ameritrade | Authorized for streamer data. Account: 86*** | 2020-01-20 01:28:12.970
TD Ameritrade | Getting streamer information. (Step 2 of 3) | 2020-01-20 01:28:12.970
TD Ameritrade | Requesting message key for account activity streamer (Step 3 of 3) | 2020-01-20 01:28:13.166
TD Ameritrade | Requesting account balance data. Connection will be complete once received. | 2020-01-20 01:28:13.358
TD Ameritrade | Connected to data and trading server. | 2020-01-20 01:28:13.602
TD Ameritrade | Streamer request #1 initiated. | 2020-01-20 01:28:14.602
TD Ameritrade | Streamer response: STREAMER_SERVER_ID. Additional text: 09-1 | 2020-01-20 01:28:14.789
AAPL 1 Min #1 | Reloading chart. | 2020-01-20 01:28:19.237
CLVS 10 Min #3 | Reloading chart. | 2020-01-20 01:28:19.255
TD Ameritrade | Starting real-time market data updates for: AAPL. ID: 1 Service code: equities.us | 2020-01-20 01:28:19.728
TD Ameritrade | Requesting security definition data for: AAPL. ID: 1 | 2020-01-20 01:28:19.728
Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: AAPL | 2020-01-20 01:28:19.728
Intraday data recording state for symbol AAPL is set to download 'Pending'. | 2020-01-20 01:28:19.728
Delaying start of download for AAPL | 2020-01-20 01:28:19.741
TD Ameritrade | Starting real-time market data updates for: CLVS. ID: 2 Service code: equities.us | 2020-01-20 01:28:19.744
TD Ameritrade | Requesting security definition data for: CLVS. ID: 2 | 2020-01-20 01:28:19.744
Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: CLVS | 2020-01-20 01:28:19.744
Intraday data recording state for symbol CLVS is set to download 'Pending'. | 2020-01-20 01:28:19.744
TD Ameritrade | Old streamer request finished. Request ID: 1. | 2020-01-20 01:28:20.744
TD Ameritrade | Streamer request #2 initiated. | 2020-01-20 01:28:21.752
TD Ameritrade | Streamer response: STREAMER_SERVER_ID. Additional text: 09-1 | 2020-01-20 01:28:21.945
HTTPS connection ID:1 to streamer-ext-bin.tdameritrade.com:443 for request ID:1 (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-01-20 01:28:21.972 *
TD Ameritrade | Total account balances are below 500. Must be >= 500 to use CME trading account required exchanges. | 2020-01-20 01:28:26.759 *
HD Request # 2 | Downloading Intraday chart data for AAPL to the file AAPL.scid. Service: equities.us | 2020-01-20 01:28:26.759
HD Request # 2 | Download start date-time: 2020-01-19 00:37:22.000 | 2020-01-20 01:28:26.759
HD Request # 2 | Using server: exchangehistdata2.sierracharts.com port 10150 | 2020-01-20 01:28:26.759
Socket (1) | Creating socket. | 2020-01-20 01:28:26.759
Socket (1) | Connecting to IP: 8.18.161.133. | 2020-01-20 01:28:26.759
HD Request # 2 | Setting DTC encoding to Binary VLS | 2020-01-20 01:28:26.906
HD Request # 2 | Sending historical data logon request message. | 2020-01-20 01:28:26.906
HD Request # 2 | Requesting Intraday data. Start date-time: 2020-01-19 00:37:22. Record interval: 1. Symbol: AAPL | 2020-01-20 01:28:26.976
HD Request # 2 | Decompressing data. | 2020-01-20 01:28:27.049
Socket (1) | Shutdown started. Waiting for graceful close. | 2020-01-20 01:28:27.049
Historical data download thread signaled to stop. | 2020-01-20 01:28:27.049
HD Request # 2 | Received 1 record from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for AAPL | 2020-01-20 01:28:27.049
HD Request # 2 | Completion time: 1s | 2020-01-20 01:28:27.049
HD Request # 2 | Intraday data download complete for AAPL. Unique request ID: 1 | 2020-01-20 01:28:27.049
Removed historical data download ID 1 | 2020-01-20 01:28:27.049
Real-time Intraday chart data file updates started for AAPL | 2020-01-20 01:28:27.049
Opened cached Intraday file: C:\SierraChart\Data\AAPL.scid | 2020-01-20 01:28:27.049
Intraday chart data file opened for AAPL | 2020-01-20 01:28:27.049
TD Ameritrade | Using primary service for historical data for AAPL | 2020-01-20 01:28:27.049
Intraday data recording state for symbol AAPL is set to download 'Pending'. | 2020-01-20 01:28:27.049

HD Request # 3 | Downloading Intraday chart data for AAPL to the file AAPL.scid. Service: equities.us | 2020-01-20 01:28:27.049
HD Request # 3 | Download start date-time: 2020-01-19 00:37:22.000 | 2020-01-20 01:28:27.049
HD Request # 3 | Requesting 1 day of historical Minute data. | 2020-01-20 01:28:27.049
HD Request # 4 | Downloading Intraday chart data for CLVS to the file CLVS.scid. Service: equities.us | 2020-01-20 01:28:27.049
HD Request # 4 | Download start date-time: 2020-01-17 23:52:53.000 | 2020-01-20 01:28:27.049
HD Request # 4 | Using server: exchangehistdata1.sierracharts.com port 10149 | 2020-01-20 01:28:27.050
Socket (4) | Creating socket. | 2020-01-20 01:28:27.050
Socket (4) | Connecting to IP: 8.18.161.135. | 2020-01-20 01:28:27.050
Socket (1) | Socket gracefully closed by remote side. | 2020-01-20 01:28:27.122
Socket (1) | Closed. | 2020-01-20 01:28:27.122
HD Request # 4 | Setting DTC encoding to Binary VLS | 2020-01-20 01:28:27.201
HD Request # 4 | Sending historical data logon request message. | 2020-01-20 01:28:27.201
HD Request # 3 | Error downloading historical Intraday data for AAPL. Validation failed for 1 of 1 requests.Your request is not valid. | 2020-01-20 01:28:27.269
HD Request # 3 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for AAPL | 2020-01-20 01:28:27.269
HD Request # 3 | Completion time: 0s | 2020-01-20 01:28:27.269
HD Request # 3 | Intraday data download complete for AAPL. Unique request ID: 3 | 2020-01-20 01:28:27.269
Removed historical data download ID 3 | 2020-01-20 01:28:27.269
Real-time Intraday chart data file updates started for AAPL | 2020-01-20 01:28:27.269
Opened cached Intraday file: C:\SierraChart\Data\AAPL.scid | 2020-01-20 01:28:27.269
Intraday chart data file opened for AAPL | 2020-01-20 01:28:27.269

HD Request # 4 | Requesting Intraday data. Start date-time: 2020-01-17 23:52:53. Record interval: 1. Symbol: CLVS | 2020-01-20 01:28:27.271
HD Request # 4 | Decompressing data. | 2020-01-20 01:28:27.343
HD Request # 4 | Receiving Intraday data for CLVS starting at 2020-01-17 23:52:53 | 2020-01-20 01:28:27.343
HD Request # 4 | Timestamp of first Intraday data file record written: 2020-01-17 23:52:53 | 2020-01-20 01:28:27.343
Socket (4) | Shutdown started. Waiting for graceful close. | 2020-01-20 01:28:27.344
Historical data download thread signaled to stop. | 2020-01-20 01:28:27.344
HD Request # 4 | Received 1 record from 2020-01-17 23:52:53.000 to 2020-01-17 23:52:53.000 (0.0 seconds) and wrote 1 record for CLVS | 2020-01-20 01:28:27.344
HD Request # 4 | Completion time: 0s | 2020-01-20 01:28:27.344
HD Request # 4 | Intraday data download complete for CLVS. Unique request ID: 2 | 2020-01-20 01:28:27.344
Removed historical data download ID 2 | 2020-01-20 01:28:27.344
Real-time Intraday chart data file updates started for CLVS | 2020-01-20 01:28:27.344
Opened cached Intraday file: C:\SierraChart\Data\CLVS.scid | 2020-01-20 01:28:27.344
Intraday chart data file opened for CLVS | 2020-01-20 01:28:27.344
TD Ameritrade | Using primary service for historical data for CLVS | 2020-01-20 01:28:27.344
Intraday data recording state for symbol CLVS is set to download 'Pending'. | 2020-01-20 01:28:27.344

HD Request # 5 | Downloading Intraday chart data for CLVS to the file CLVS.scid. Service: equities.us | 2020-01-20 01:28:27.344
HD Request # 5 | Download start date-time: 2020-01-17 23:52:53.000 | 2020-01-20 01:28:27.344
HD Request # 5 | Requesting 2 days of historical Minute data. | 2020-01-20 01:28:27.344
Socket (4) | Socket gracefully closed by remote side. | 2020-01-20 01:28:27.416
Socket (4) | Closed. | 2020-01-20 01:28:27.416
HD Request # 5 | Error downloading historical Intraday data for CLVS. Validation failed for 1 of 1 requests.Your request is not valid. | 2020-01-20 01:28:27.562
HD Request # 5 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for CLVS | 2020-01-20 01:28:27.562
HD Request # 5 | Completion time: 0s | 2020-01-20 01:28:27.562
HD Request # 5 | Intraday data download complete for CLVS. Unique request ID: 4 | 2020-01-20 01:28:27.562
Removed historical data download ID 4 | 2020-01-20 01:28:27.562
Real-time Intraday chart data file updates started for CLVS | 2020-01-20 01:28:27.562
Opened cached Intraday file: C:\SierraChart\Data\CLVS.scid | 2020-01-20 01:28:27.562
Intraday chart data file opened for CLVS | 2020-01-20 01:28:27.562

CLVS 1 Min #3 | Reloading chart. | 2020-01-20 01:31:56.244
RAD 1 Min #3 | Reloading chart. | 2020-01-20 01:34:10.366
RAD 1 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\rad.scid | 2020-01-20 01:34:10.372
TD Ameritrade | Starting real-time market data updates for: RAD. ID: 3 Service code: equities.us | 2020-01-20 01:34:10.852
TD Ameritrade | Requesting security definition data for: RAD. ID: 3 | 2020-01-20 01:34:10.852
Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: RAD | 2020-01-20 01:34:10.852
Intraday data recording state for symbol RAD is set to download 'Pending'. | 2020-01-20 01:34:10.852
Delaying start of download for RAD | 2020-01-20 01:34:10.852
TD Ameritrade | Old streamer request finished. Request ID: 2. | 2020-01-20 01:34:11.866
TD Ameritrade | Streamer request #3 initiated. | 2020-01-20 01:34:12.853
TD Ameritrade | Streamer response: STREAMER_SERVER_ID. Additional text: 09-1 | 2020-01-20 01:34:13.060
HD Request # 6 | Downloading Intraday chart data for RAD to the file RAD.scid. Service: equities.us | 2020-01-20 01:34:18.846
Compressing file: C:\SierraChart\Data\RAD.scid. This may take a while. | 2020-01-20 01:34:18.846
HD Request # 6 | Download start date-time: 2019-07-18 01:34:18.000 | 2020-01-20 01:34:18.846
HD Request # 6 | Using server: exchangehistdata2.sierracharts.com port 10150 | 2020-01-20 01:34:18.846
Socket (2) | Creating socket. | 2020-01-20 01:34:18.846
Socket (2) | Connecting to IP: 8.18.161.133. | 2020-01-20 01:34:18.846
HD Request # 6 | Setting DTC encoding to Binary VLS | 2020-01-20 01:34:18.992
HD Request # 6 | Sending historical data logon request message. | 2020-01-20 01:34:18.992
HD Request # 6 | Requesting Intraday data. Start date-time: 2019-07-18 01:34:18. Record interval: 1. Symbol: RAD | 2020-01-20 01:34:19.064
HD Request # 6 | Decompressing data. | 2020-01-20 01:34:19.204
HD Request # 6 | Receiving Intraday data for RAD starting at 2019-07-18 13:15:21 | 2020-01-20 01:34:19.444
HD Request # 6 | Timestamp of first Intraday data file record written: 2019-07-18 13:15:21 | 2020-01-20 01:34:19.444
Socket (2) | Shutdown started. Waiting for graceful close. | 2020-01-20 01:34:23.041
Historical data download thread signaled to stop. | 2020-01-20 01:34:23.042
HD Request # 6 | Received 368812 records from 2019-07-18 13:15:21.000 to 2020-01-17 23:42:42.000 (183.4 days) and wrote 368812 records for RAD | 2020-01-20 01:34:23.042
HD Request # 6 | Completion time: 5s | 2020-01-20 01:34:23.042
HD Request # 6 | Intraday data download complete for RAD. Unique request ID: 5 | 2020-01-20 01:34:23.042
Removed historical data download ID 5 | 2020-01-20 01:34:23.042
Real-time Intraday chart data file updates started for RAD | 2020-01-20 01:34:23.042
Opened cached Intraday file: C:\SierraChart\Data\RAD.scid | 2020-01-20 01:34:23.042
Intraday chart data file opened for RAD | 2020-01-20 01:34:23.042
TD Ameritrade | Using primary service for historical data for RAD | 2020-01-20 01:34:23.042
Intraday data recording state for symbol RAD is set to download 'Pending'. | 2020-01-20 01:34:23.042

HD Request # 7 | Downloading Intraday chart data for RAD to the file RAD.scid. Service: equities.us | 2020-01-20 01:34:23.042
HD Request # 7 | Download start date-time: 2020-01-17 23:42:42.000 | 2020-01-20 01:34:23.042
HD Request # 7 | Requesting 2 days of historical Minute data. | 2020-01-20 01:34:23.042
Socket (2) | Socket gracefully closed by remote side. | 2020-01-20 01:34:23.115
Socket (2) | Closed. | 2020-01-20 01:34:23.115
HD Request # 7 | Error downloading historical Intraday data for RAD. Validation failed for 1 of 1 requests.Your request is not valid. | 2020-01-20 01:34:23.236
HD Request # 7 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for RAD | 2020-01-20 01:34:23.236
HD Request # 7 | Completion time: 0s | 2020-01-20 01:34:23.236
HD Request # 7 | Intraday data download complete for RAD. Unique request ID: 6 | 2020-01-20 01:34:23.236
Removed historical data download ID 6 | 2020-01-20 01:34:23.236
Real-time Intraday chart data file updates started for RAD | 2020-01-20 01:34:23.236
Opened cached Intraday file: C:\SierraChart\Data\RAD.scid | 2020-01-20 01:34:23.236
Intraday chart data file opened for RAD | 2020-01-20 01:34:23.236

RAD 240 Min #3 | Reloading chart. | 2020-01-20 01:34:30.333
RAD 60 Min #3 | Reloading chart. | 2020-01-20 01:35:09.542
RAD 10 Min #3 | Reloading chart. | 2020-01-20 01:35:32.272
The message log has been sent to support. | 2020-01-20 01:37:07.295 *
Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2020-01-20 01:37:08.212
[2020-01-20 05:37:32]
Sierra Chart Engineering - Posts: 81515 | Ending Date: 2020-06-09
We have discontinued all support for TD Ameritrade. This is definitively something that we cannot provide any help for. We recommend that you use this service instead:

https://www.sierrachart.com/index.php?page=doc/SierraChartHistoricalData.php
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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