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Date/Time: Mon, 17 Feb 2020 11:43:40 +0000



Rollover causes missing data

[2020-01-20 02:21:42]
User28706 - Posts: 14 | Ending Date: 2020-05-22
Today RB and HO rolled from February to March ( RBF0 - RBH0) . Consequently all of the past trading activity disappeared from my intra day charts. I tried Edit/Delete All Data and Download and it did not help.
[2020-01-20 02:52:13]
User28706 - Posts: 14 | Ending Date: 2020-05-22
I deleted SC and then reinstalled it on my computer. Now all of the intraday charts don't show any data before today from 18:00 EST. Historical data is fine. I am using the Rithmic paper trading server. As of Friday all the charts worked perfectly.
[2020-01-20 05:15:07]
Sierra Chart Engineering - Posts: 81153 | Ending Date: 2020-06-09
We definitively do not recommend that you do this as it is completely unnecessary:
I deleted SC and then reinstalled it on my computer


If you are running version 2036 or higher please be aware of this historical data change for Rithmic:
https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2036

You can either use the Advanced package, or the Denali Exchange Data Feed.

Why you are not getting historical data from Rithmic we do not know and that is not something we support any longer.

To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.

Or go to this page:
https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation

You will need to login if you are not currently logged in.

In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button.

The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price.

There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted.

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-01-20 05:15:42

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