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Date/Time: Fri, 19 Apr 2024 02:50:29 +0000



Symbol for UGAZ

View Count: 791

[2020-01-17 22:33:12]
Tonkadad - Posts: 235
UGAZ is on the NYSE:ARCA but I can't get a chart to show data, what am I doing wrong?
[2020-01-19 16:12:33]
Sierra Chart Engineering - Posts: 104368
Update Sierra Chart to the current version by following these instructions here:
Software Download: Fast Update

After the update:
Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart.

You should also be using the Advanced service package to be able to use the Sierra Chart Historical Data Service:
To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.

Or go to this page:
https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation

You will need to login if you are not currently logged in.

In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button.

The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price.

There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted.

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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