Login Page - Create Account

Support Board


Date/Time: Wed, 26 Feb 2020 00:36:57 +0000



issues with Future Options

[2020-01-17 18:35:33]
User185210 - Posts: 10 | Ending Date: 2020-06-14
Hello,
Could someone help me with the following issues I got with Future Options

1/previous close price not displayed anymore (as from today)

2/ when using Find symbol (FS) and searching for Futures options: it is no longer working! a message indicates: "requested additional symbols" without displaying any option symbols at all

Thank you for your help with this matter
[2020-01-17 20:07:42]
Sierra Chart Engineering - Posts: 81479 | Ending Date: 2020-06-09
We are looking into these issues today. We apologize for this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-01-18 08:36:04]
Sierra Chart Engineering - Posts: 81479 | Ending Date: 2020-06-09
These issues were corrected earlier today.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-01-18 08:36:13
[2020-01-18 10:35:43]
User185210 - Posts: 10 | Ending Date: 2020-06-14
thank you
[2020-01-20 08:11:59]
User185210 - Posts: 10 | Ending Date: 2020-06-14
Hello,

I still have an issue with the "previous close price" not displayed on sub instances Future Options but works on the main instance.
Could you please have this fixed as well?
Thank you
[2020-01-20 09:00:27]
User185210 - Posts: 10 | Ending Date: 2020-06-14
Please do not take into account the previous message, as I found one referenced chart not set as intraday but historical that cause the sub instance issue!
Thank you

To post a message in this thread, you need to login with your Sierra Chart account:

Login

Login Page - Create Account