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Date/Time: Fri, 28 Feb 2020 15:21:16 +0000

Missing Data Rollover

[2020-01-16 14:07:36]
fobglobal - Posts: 51 | Ending Date: 2010-12-25 [Expired]

I have just performed the rollover (CLG0 to CLH0), but all the data from the open (5pm chicago time 15Jan to 8am Chicago time 16Jan) is missing. I deleted and reloaded but not resolving the issue. Please let me know what to do
[2020-01-16 15:07:45]
fobglobal - Posts: 51 | Ending Date: 2010-12-25 [Expired]
To Add more info to the problem
If I use Delete and download data, then all the data is deleted and start at the moment of the request. This is only happening with symbol CLH0. All the data is complete to yesterday┬┤s close ( CLG0). Every time I execute the process of delete and download data the previous data that was downloaded in the previous process is also missing. The data starts from the time the process was executed.
[2020-01-16 15:56:26]
Sierra Chart Engineering - Posts: 81578 | Ending Date: 2020-06-09
Your Sierra Chart account is expired. We cannot provide help to an expired account.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-01-16 16:00:09]
fobglobal - Posts: 51 | Ending Date: 2010-12-25 [Expired]
My account is not expired I am a transact user.
[2020-01-16 16:14:06]
User976943 - Posts: 13 | Ending Date: 2020-02-29
Now I am accessing from Help
[2020-01-16 16:16:05]
User976943 - Posts: 13 | Ending Date: 2020-02-29
So what is the user that I have to use, I am confused with that.

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