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Date/Time: Mon, 24 Feb 2020 14:45:28 +0000



Trading Issue - Transact

[2020-01-16 16:21:59]
Sierra Chart Engineering - Posts: 81406 | Ending Date: 2020-06-09
We will contact you about this. For the record you are using Transact.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-01-16 17:17:34]
Sierra Chart Engineering - Posts: 81406 | Ending Date: 2020-06-09
Sierra Chart no longer supports Rithmic and we definitely prefer that you use TT for order routing. We will have someone contact you about details.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-01-16 17:17:43
[2020-01-16 18:17:41]
SC Support - Posts: 257 | Ending Date: 2020-08-22
Spoke to User597876, answered his questions
[2020-01-17 15:18:13]
infpz - Posts: 824 | Ending Date: 2020-04-28
Sierra,

This customer was not having issues related to orders on Transact and will continue to trade with Transact. His posts, as you can see,have been removed accordingly.

He needs instructions on how to reconnect his direct SC subscription with his Denali feed.

Please provide him clear instructions on how to proceed. Thanks, Patrick
[2020-01-17 16:22:13]
Sierra Chart Engineering - Posts: 81406 | Ending Date: 2020-06-09
The Denali exchange data feed is currently active on their Sierra Chart account. Their Sierra Chart account is currently active as well. So everything is fine for them for the moment from what we see.

If the chart is not updating in real time we need the information requested below:
Follow the instructions here to clear the Message Log:
https://www.sierrachart.com/index.php?page=doc/MessageLog.html#Clearing

Reconnect to the data feed:
https://www.sierrachart.com/index.php?page=doc/FileMenu.html#ProcedureToReconnect

After about 30 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-01-17 16:22:30
[2020-01-17 17:12:45]
Sierra Chart Engineering - Posts: 81406 | Ending Date: 2020-06-09
Patrick,

We looked into the issue on the customer side, they are getting an "Account Logon Error" from Transact. Our understanding is that to resolve this they need to choose an option through the Transact online account portal for the "standalone" Sierra Chart. Can you help them with this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-01-17 17:31:44]
infpz - Posts: 824 | Ending Date: 2020-04-28
SC: Please call me at 312-373-6228.
[2020-01-17 19:51:16]
Sierra Chart Engineering - Posts: 81406 | Ending Date: 2020-06-09
Called and questions answered.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-01-17 20:43:24]
Sierra Chart Engineering - Posts: 81406 | Ending Date: 2020-06-09
In regards to the original issue, the problem was that the user had Global Settings >> Data/Trade Service Settings >> Number of Stored Time and Sales Records set to 0. We set this to 5000 for them and issue resolved.

The issue affected simulated trading only. It would have not have affected live trading.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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