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Date/Time: Mon, 17 Feb 2020 11:40:28 +0000



Attached order with

[2020-01-15 16:28:11]
inner_silence - Posts: 9 | Ending Date: 2019-07-06 [Expired]
Hello,

I have experienced it twice and hoping you can advise what I may be doing wrong.

I put in a limit order with OCO Limit and stop limit along with "Move to breakeven stop". I can see my limit and OCO orders on the chart before the fill however, once my limit order is filled both the OCO orders disappear.
I experienced it with last night also.
I am attaching a screen-shot of my order entry form in case you wish to see what I am trying to do.
Any help would be highly appreciated. TX !!!
imageOCO order1.PNG / V - Attached On 2020-01-15 16:27:20 UTC - Size: 51.52 KB - 15 views
imageOCO order2.PNG / V - Attached On 2020-01-15 16:27:24 UTC - Size: 60.57 KB - 14 views
[2020-01-15 17:42:18]
Sierra Chart Engineering - Posts: 81152 | Ending Date: 2020-06-09
Your Sierra Chart account is expired. Make sure you are using the correct account by logging in with Help >> Support Board. Select that command within Sierra Chart, and post here again when done.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-01-21 19:27:39]
inner_silence - Posts: 9 | Ending Date: 2019-07-06 [Expired]
I am still having this issue. Last night, the ordered filled but the attached orders vanished. I left my computer on with SC running but no good.

Please have some courtesy towards your customers or else close your shop if you can't provide basic customer support.
[2020-01-21 21:10:54]
Sierra_Chart_Engineering - Posts: 528 | Ending Date: 2020-11-26
We need you to follow our procedures. Your Sierra Chart account is expired. Make sure you are using the correct account by logging in with Help >> Support Board. Select that command within Sierra Chart, and post here again when done.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation
Date Time Of Last Edit: 2020-01-21 21:11:04
[2020-01-21 21:13:41]
Sierra_Chart_Engineering - Posts: 528 | Ending Date: 2020-11-26
There is actually a procedure to go through for us to have the information to help with this. Refer to:
https://www.sierrachart.com/index.php?page=doc/TradeActivityLogAnalysis.php#SupportAssistedTradeActivityLogAnalysis
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

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