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Date/Time: Mon, 17 Feb 2020 11:41:14 +0000



Data stops - 2nd day in a row

[2020-01-15 14:22:03]
User794190 - Posts: 16 | Ending Date: 2020-03-18
I am connected (all green) and the clock on my charts continues to give current time -- but no data downloads after the first minute or so.

I installed the most recent version but still have this problem.

I stopped using Sierra in early December because of the holidays. I didn't have this problem then.
[2020-01-15 17:25:14]
Sierra Chart Engineering - Posts: 81152 | Ending Date: 2020-06-09
Can you tell us who your broker is so we can contact them so we can move you off of the Gain Capital system. This is going to be the only proper solution.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-01-16 14:53:40]
User794190 - Posts: 16 | Ending Date: 2020-03-18
My broker is Stage 5 Trading. I have been dealing with Max Timmons or Chris, although I haven't been in touch with either for about six months.
[2020-01-16 15:50:51]
Sierra Chart Engineering - Posts: 81152 | Ending Date: 2020-06-09
We have contacted your broker about this and they will be following up with you.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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