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Date/Time: Wed, 26 Feb 2020 00:10:07 +0000



v2035 with IB - Additional symbols on a chart wont plot anymore

[2020-01-14 11:30:25]
Andreas - Posts: 496 | Ending Date: 2020-10-18
Hello SC,

i have several charts with multiple symbols plotted which worked in 2034 but stopped working in 2035..

please advise,
Andreas
[2020-01-14 11:41:53]
Andreas - Posts: 496 | Ending Date: 2020-10-18
hmm, interesting.. it looks like SC did re-download all data (due to your mapping thing you did for the stock orders?) and then did not refresh the chart.. it didnt even show the dl in the logs or that its complete..

after refreshing the chart it worked
[2020-01-14 18:32:16]
Sierra Chart Engineering - Posts: 81477 | Ending Date: 2020-06-09
Should not be a problem with this. Are you referring to using the Add Additional Symbol study? We are not aware of any problem with that study but certainly a basic chart is absolutely going to load downloaded data and begin updating in real time without having to reload it. There has never been a known issue with this.
Sierra Chart Support - Engineering Level

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Date Time Of Last Edit: 2020-01-14 18:33:12
[2020-01-14 20:34:37]
Andreas - Posts: 496 | Ending Date: 2020-10-18
there is definitely an issue here..

after a restart all the data is gone again, from the additional symbols...

however, when i fire up a dedicated chart with that symbol it plots just fine, pressing Insert to reload the chart with the additional symbol results in a "reset" of that additional symbol..

see:
imageib_sc_additional_symbols_issue_1.png / V - Attached On 2020-01-14 20:34:24 UTC - Size: 74.13 KB - 54 views
imageib_sc_additional_symbols_issue_2.png / V - Attached On 2020-01-14 20:34:29 UTC - Size: 48.61 KB - 22 views
[2020-01-15 01:16:58]
Sierra Chart Engineering - Posts: 81477 | Ending Date: 2020-06-09
Yes we do see a problem. We are looking into this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-01-16 01:13:21]
Sierra Chart Engineering - Posts: 81477 | Ending Date: 2020-06-09
The problem is identified and resolved and we will have a new release out later today. It related to an optimization for looking up studies being referenced by alert conditions and by other studies.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-01-16 01:13:49

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