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Date/Time: Thu, 27 Feb 2020 04:02:38 +0000



Real Time Data not updating?

[2020-01-13 19:52:05]
kinobi - Posts: 9 | Ending Date: 2020-03-23
I have SC real-time package but the stock data appears to be delayed. I have signed up today. Perhaps I am doing something wrong. My next step was to signup for exchange for CME. Please look into my account.
[2020-01-13 21:42:24]
Sierra Chart Engineering - Posts: 81515 | Ending Date: 2020-06-09
Yes the data will be delayed for CME group futures. Refer to:
https://www.sierrachart.com/index.php?page=doc/FuturesData.php
Sierra Chart Support - Engineering Level

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[2020-01-13 22:30:40]
kinobi - Posts: 9 | Ending Date: 2020-03-23
My stock databases is delayed not cme. I have not signed up for cme yet
Date Time Of Last Edit: 2020-01-13 23:57:30
[2020-01-13 22:49:20]
Sierra Chart Engineering - Posts: 81515 | Ending Date: 2020-06-09
The stock data will be delayed and there is not streaming data provided for stocks unless you pay for real-time data.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-01-13 22:59:33]
kinobi - Posts: 9 | Ending Date: 2020-03-23
I am paying for real-time
[2020-01-13 23:01:04]
Sierra Chart Engineering - Posts: 81515 | Ending Date: 2020-06-09
Why do you say that? You are certainly not paying for real-time exchange data at all. We do not know how you are coming to this conclusion. The exchanges charge for their market data and it is not free. And there are forms to fill out for it.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-01-13 23:15:49
[2020-01-13 23:34:06]
kinobi - Posts: 9 | Ending Date: 2020-03-23
Perhaps your system is too complicated for me. So far I paid for Pkg 5 and prorated service for 1st Sierra Chart Exchange Data Feed connection. $16 (prorated). I went back to my account and 1st connection is still not active.. when I click to activate it asks me to pay again
[2020-01-13 23:58:13]
Sierra Chart Engineering - Posts: 81515 | Ending Date: 2020-06-09
Ok we are looking over the transaction log.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-01-14 00:00:26]
Sierra Chart - Max - Posts: 4490 | Ending Date: 2020-02-29
What exchanges do you want to activate?
Sierra Chart Support
[2020-01-14 00:10:11]
Sierra Chart Engineering - Posts: 81515 | Ending Date: 2020-06-09
Did you want the US Equities exchange for 10.50 per month?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-01-14 00:20:16]
kinobi - Posts: 9 | Ending Date: 2020-03-23
U.S. Equities (NYSE, NASDAQ, AMEX, BATS)  10.50 USD / month
CBOT with Market Depth for nonprofessional Trading accounts  5.25 USD / month
CME with Market Depth for nonprofessional Trading accounts  5.25 USD / month
[2020-01-14 03:17:59]
Sierra Chart - Max - Posts: 4490 | Ending Date: 2020-02-29
Please complete the Market Data Agreement (With US Equities Agreement) agreement linked here:

https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures&reload=1#Agreements


And after that you can activate the needed exchanges.
Sierra Chart Support
[2020-01-15 17:12:48]
Sierra Chart Engineering - Posts: 81515 | Ending Date: 2020-06-09
Let us know if you need any further help here.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-01-15 17:13:01

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