Support Board
Date/Time: Mon, 07 Jul 2025 10:08:45 +0000
Real Time Data not updating?
View Count: 740
| [2020-01-13 19:52:05] |
| kinobi - Posts: 15 |
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I have SC real-time package but the stock data appears to be delayed. I have signed up today. Perhaps I am doing something wrong. My next step was to signup for exchange for CME. Please look into my account.
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| [2020-01-13 21:42:24] |
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Yes the data will be delayed for CME group futures. Refer to: Is Historical and Real-time Data Included? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-13 22:30:40] |
| kinobi - Posts: 15 |
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My stock databases is delayed not cme. I have not signed up for cme yet
Date Time Of Last Edit: 2020-01-13 23:57:30
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| [2020-01-13 22:49:20] |
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The stock data will be delayed and there is not streaming data provided for stocks unless you pay for real-time data.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-13 22:59:33] |
| kinobi - Posts: 15 |
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I am paying for real-time
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| [2020-01-13 23:01:04] |
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Why do you say that? You are certainly not paying for real-time exchange data at all. We do not know how you are coming to this conclusion. The exchanges charge for their market data and it is not free. And there are forms to fill out for it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-13 23:15:49
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| [2020-01-13 23:34:06] |
| kinobi - Posts: 15 |
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Perhaps your system is too complicated for me. So far I paid for Pkg 5 and prorated service for 1st Sierra Chart Exchange Data Feed connection. $16 (prorated). I went back to my account and 1st connection is still not active.. when I click to activate it asks me to pay again
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| [2020-01-13 23:58:13] |
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Ok we are looking over the transaction log.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-14 00:00:26] |
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What exchanges do you want to activate?
Sierra Chart Support |
| [2020-01-14 00:10:11] |
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Did you want the US Equities exchange for 10.50 per month?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-14 00:20:16] |
| kinobi - Posts: 15 |
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U.S. Equities (NYSE, NASDAQ, AMEX, BATS) 10.50 USD / month CBOT with Market Depth for nonprofessional Trading accounts 5.25 USD / month CME with Market Depth for nonprofessional Trading accounts 5.25 USD / month |
| [2020-01-14 03:17:59] |
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Please complete the Market Data Agreement (With US Equities Agreement) agreement linked here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures&reload=1#Agreements And after that you can activate the needed exchanges. Sierra Chart Support |
| [2020-01-15 17:12:48] |
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Let us know if you need any further help here.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-15 17:13:01
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