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Date/Time: Wed, 26 Feb 2020 00:45:22 +0000



Connected with no chart movement

[2020-01-13 02:03:31]
Oxcap - Posts: 32 | Ending Date: 2020-10-31
Hello,

I have been using SC with connection to TD Ameritrade and denali data feed and CME data via SC. I upgraded my SC platform to the latest version. It was working fine last Friday but for some rason it shows im connected but its not longer moving real-time.

Was there a changes over the weekend that could have affected this?

Thanks
[2020-01-13 02:09:59]
Sierra Chart Engineering - Posts: 81479 | Ending Date: 2020-06-09
Ok we see what the problem is in your case. We have authorized the data for another week. But since TD Ameritrade API is in the process of being discontinued could you please follow this alternative described here:
https://www.sierrachart.com/SupportBoard.php?ThreadID=48018
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-01-13 15:25:44]
Oxcap - Posts: 32 | Ending Date: 2020-10-31
Hello,

Quick Question. In regards to setting up an account with AMP to be connected to my SC account. Will there be any monthly inactivity fees and/or fees associated with AMP? I understand that some firms charge monthly inactivity fees. Is there an agreement between AMP and SC to remove monthly fees?

Thanks!
[2020-01-13 17:44:21]
Sierra Chart Engineering - Posts: 81479 | Ending Date: 2020-06-09
Our understanding is there are no inactivity fees. But please check with AMP.

There are certainly no fees when using the TT based order routing unless you are trading and the only fee is .10 USD per contract per side.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-01-13 17:48:38
[2020-01-17 04:53:00]
Oxcap - Posts: 32 | Ending Date: 2020-10-31
Hi,

I've been working on opening an account with AMP based on instructions above. This is taking longer than I expected since they have yet to review/approve my application.

Is it possible to extend my service as I don't want to have a lapse on SC?

Thank You
[2020-01-17 05:11:06]
Sierra Chart Engineering - Posts: 81479 | Ending Date: 2020-06-09
Both your Sierra Chart usage time and the Denali Exchange Data Feed are active. The data feed is active until the end of the month with CME data authorization. And the usage time does not end until October 2020.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-01-17 05:11:39
[2020-01-17 11:39:53]
Oxcap - Posts: 32 | Ending Date: 2020-10-31
Sorry, I should clarify a bit more. With the recent changes with TD Ameritrade, the issue I had with my charts not moving real-time even though I have SC usage time with Denali data active. In regards to "SC have authorized the data for another week" as mentioned above on 1/13/20.

My interpretation of this was that I needed to go through the alternative via link above for solution to open and fund a live account with AMP to connect with my SC account before the end of this week. Otherwise, I would revert back to experiencing my charts not moving in real-time due to the recent changes with TD Ameritrade. Is that correct?

Thanks
[2020-01-17 16:01:47]
SC Support - Posts: 262 | Ending Date: 2020-08-22
Hi Oxcap, can we give you a call to talk this through?
[2020-01-17 16:02:32]
Sierra Chart Engineering - Posts: 81479 | Ending Date: 2020-06-09
What we see is that the CME data is authorized on your account until 2020-01-31. So your account is fine until then.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-01-17 16:22:22]
Oxcap - Posts: 32 | Ending Date: 2020-10-31
missed your message above regarding a call. If you still need to jump on a call I can. Let me know. OTherwise, I'll be proceeding with your authorization on account until 2020-1-31. thanks
[2020-01-17 17:25:43]
SC Support - Posts: 262 | Ending Date: 2020-08-22
Hi Oxcap, I missed you with my call just now, please let me know when I can try you back.
[2020-01-17 17:41:49]
SC Support - Posts: 262 | Ending Date: 2020-08-22
Spoke to Oxcap, answered his questions.

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