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Date/Time: Sat, 04 May 2024 11:55:40 +0000

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[Locked] - Trade Execution problem

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[2020-01-09 01:00:01] #1 [Go To First Post]
User425297 - Posts: 28
Greetings, Early this morning I made an OCO order on Gold. The order was to go long on gold @ 1578.8 with a Sell Stop @ 1578.3 and a sell Limit @1581.2. The sell stop never triggered and, as a result, my account lost more than $800. Please do the necessary to refund my account or check with AMP Futures as they never did receive the Sell stop order as per my conversations with them. I sent a request this morning and created a support ticket so this is my second attempt so that this matter gets resolved immediately. Thank you for your promptness in resolving the matter! Nidal


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[2020-01-09 21:49:26] #2 [Go To First Post]
John - SC Support - Posts: 31362
This has already been responded to in the following thread: https://www.sierrachart.com/SupportBoard.php?ThreadID=48064 For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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