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Date/Time: Thu, 18 Oct 2018 17:19:45 +0000



IQfeed market depth not showing up in Sierra

Support Request:
[2013-04-12 18:13:57]
Marcin - Posts: 3
Hi,
I have iqfeed data service with L2 subscription but I can't see anything besides inside bid&ask. I trade NQ and the symbol I'm using is @NQ#C. It's not my service because I can see 10 levels in the book on Ninja. I've called iq tech support just in case and the rep couldn't see L2 either in Sierra on his side. Safe to say this must be a bug in the software, or we were both missing something.

Best regards,
Marcin
[2013-04-12 20:59:09]
Sierra Chart Engineering - Posts: 64948
This will be resolved in the next release. IQ Feed has slightly changed their communications format which caused the problem.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-04-15 20:11:02]
Marcin - Posts: 3
Hi,
I've downloaded the newest version 965 and it appeared that this issue was fixed as I started to see the depth updates. After a few minutes it stopped again and I was back to only inside bid&ask. I didn't change any settings so this was pretty much spontaneous.

Regards,
Marcin
[2013-04-15 20:32:53]
Sierra Chart Engineering - Posts: 64948
Reconnect to the data feed by selecting File >> Disconnect. And then File >>Connect to Data Feed.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-04-15 21:08:04

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