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Date/Time: Sat, 04 May 2024 22:46:23 +0000

How to Post a Message for Support

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View Count: 602

[2020-01-05 13:51:00]
[Go To First Post]
User703757 - Posts: 7
Software version: 2028 64-bit | 2020-01-05 08:46:21.288
Safe Mode enabled | 2020-01-05 08:46:21.288
Enabled for: Advanced Features 2. | 2020-01-05 08:46:21.288
Enabled for: Sierra Chart Historical Data Service. | 2020-01-05 08:46:21.288
Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-01-05 08:46:21.288
Allow Support for Sierra Chart Data Feeds is enabled. | 2020-01-05 08:46:21.288
Current selected Data/Trading service: CQG WebAPI | 2020-01-05 08:46:21.288
Custom symbol settings values: enabled | 2020-01-05 08:46:21.288
Chart Update Interval: 500 | 2020-01-05 08:46:21.288
Intraday Data Storage Time Unit: 1 | 2020-01-05 08:46:21.288
Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-01-05 08:46:21.288
2020-01-05 08:46:21 Local computer time | 2020-01-05 08:46:21.288
2020-01-05 13:46:21 Local computer time in UTC | 2020-01-05 08:46:21.288
2020-01-05 08:46:21 Local computer time in SC Time Zone | 2020-01-05 08:46:21.288
2020-01-05 13:39:07 Server time in UTC | 2020-01-05 08:46:21.288
Local computer UTC time and Server UTC time difference: 4 seconds. | 2020-01-05 08:46:21.288
Program path: C:\SierraChart2\ | 2020-01-05 08:46:21.288
Data Files path: C:\SierraChart2\Data\ | 2020-01-05 08:46:21.288
OS Version Number: 10.0 | 2020-01-05 08:46:21.288
Locale Setting: C | 2020-01-05 08:46:21.288
DLLs: UserContributedStudies_64.dll | 2020-01-05 08:46:21.288


CQG WebAPI | Connecting to server api.cqg.com | 2020-01-05 08:46:52.223
CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2020-01-05 08:46:52.223
CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2020-01-05 08:46:52.436
CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2020-01-05 08:46:52.436
CQG WebSocket | Opening WebSocket. | 2020-01-05 08:46:52.498
CQG WebSocket | Sending WebSocket handshake. | 2020-01-05 08:46:52.498
CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2020-01-05 08:46:52.745
CQG WebSocket | Server header | Connection: upgrade | 2020-01-05 08:46:52.745
CQG WebSocket | Server header | Sec-WebSocket-Accept: evqpuQ2NhIna5D4shw2QRmF8xSg= | 2020-01-05 08:46:52.745
CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2020-01-05 08:46:52.745
CQG WebSocket | Server header | Upgrade: websocket | 2020-01-05 08:46:52.745
CQG WebSocket | Server header | | 2020-01-05 08:46:52.745
CQG WebSocket | Web socket state is now open. | 2020-01-05 08:46:52.745
CQG WebAPI | WebSocket connected. | 2020-01-05 08:46:52.745
CQG WebAPI | Sending market data logon message. | 2020-01-05 08:46:52.745
CQG WebAPI | Market data logon unsuccessful. Server message: Too many failed logon attempts. Contact your FCM. | 2020-01-05 08:46:52.893
CQG WebSocket socket (1) | CloseSocket call. | 2020-01-05 08:46:52.936
CQG WebAPI | Disconnected. | 2020-01-05 08:46:52.937
CQG WebSocket | WebSocket closed. | 2020-01-05 08:46:52.937
CQG WebAPI | WebSocket closed. | 2020-01-05 08:46:52.937
CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. | 2020-01-05 08:46:52.937
CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2020-01-05 08:46:52.990
CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2020-01-05 08:46:52.990
CQG WebSocket socket (1) | Socket gracefully closed by remote side. | 2020-01-05 08:46:53.054
CQG WebSocket socket (1) | Closed. | 2020-01-05 08:46:53.054

CQG WebAPI | Connecting to server api.cqg.com | 2020-01-05 08:46:59.933
CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2020-01-05 08:46:59.933
CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2020-01-05 08:46:59.933
CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2020-01-05 08:46:59.933
CQG WebSocket | Opening WebSocket. | 2020-01-05 08:46:59.994
CQG WebSocket | Sending WebSocket handshake. | 2020-01-05 08:46:59.994
CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2020-01-05 08:47:00.227
CQG WebSocket | Server header | Connection: upgrade | 2020-01-05 08:47:00.227
CQG WebSocket | Server header | Sec-WebSocket-Accept: j3GVFCbNLq7VOj5pFIe+DsR/2ZE= | 2020-01-05 08:47:00.227
CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2020-01-05 08:47:00.227
CQG WebSocket | Server header | Upgrade: websocket | 2020-01-05 08:47:00.227
CQG WebSocket | Server header | | 2020-01-05 08:47:00.227
CQG WebSocket | Web socket state is now open. | 2020-01-05 08:47:00.227
CQG WebAPI | WebSocket connected. | 2020-01-05 08:47:00.227
CQG WebAPI | Sending market data logon message. | 2020-01-05 08:47:00.227
CQG WebAPI | Market data logon unsuccessful. Server message: Too many failed logon attempts. Contact your FCM. | 2020-01-05 08:47:00.379
CQG WebSocket socket (1) | CloseSocket call. | 2020-01-05 08:47:00.428
CQG WebAPI | Disconnected. | 2020-01-05 08:47:00.428
CQG WebSocket | WebSocket closed. | 2020-01-05 08:47:00.428
CQG WebAPI | WebSocket closed. | 2020-01-05 08:47:00.428
CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. | 2020-01-05 08:47:00.429
CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2020-01-05 08:47:00.483
CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2020-01-05 08:47:00.483
CQG WebSocket socket (1) | Socket gracefully closed by remote side. | 2020-01-05 08:47:00.543
CQG WebSocket socket (1) | Closed. | 2020-01-05 08:47:00.543
imagepassword error.PNG / V - Attached On 2020-01-05 13:50:34 UTC - Size: 173.68 KB - 238 views
[2020-01-05 15:11:43]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
You need to contact your broker for help with this. We are no longer providing technical help for CQG logon problems.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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