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Date/Time: Fri, 19 Apr 2024 14:26:37 +0000



Real-time data unavailable

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[2014-01-01 05:14:55]
User50377 - Posts: 1
Hi,

I'm getting a message in my log that says "Real-time data for symbol BTCUSD is currently unavailable." It's been like this for a few hours now. I have the latest software version and am using the MtGox trading service. Also restarted the application a couple times and also the computer.
[2014-01-01 06:23:23]
Sierra Chart Engineering - Posts: 104368
We lost the connection to MTGox. We will be working on this in the next several hours. MTGox is not always entirely reliable.

There are several other data feeds we have available. Use the Service named Bitcoin Data (All Services)
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-01-01 11:50:06]
Sierra Chart Engineering - Posts: 104368
The MTGox data feed is now back up.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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