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Date/Time: Wed, 24 Apr 2024 15:50:46 +0000



Not Yet Credited For Payment

View Count: 2746

[2013-12-31 17:54:02]
Rithmic - Posts: 18
Made a CC payment earlier today and still not connected nor have I recieved an email acknowledging payment. Here is what the bank shows:

12/31/2013  PURCHASE AUTHORIZATION
WORLDPAY ADDRESS C   $.00  

12/31/2013  PURCHASE AUTHORIZATION
SIERRA CHART   $27.00  
Date Time Of Last Edit: 2013-12-31 17:54:27
[2013-12-31 18:28:09]
Sierra Chart Engineering - Posts: 104368
We apologize for the delay with responding. We have temporarily activated your account. Restart Sierra Chart.

We are looking into the payment issue.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-12-31 18:30:10]
Sierra Chart Engineering - Posts: 104368
The payment has been received and the time paid for has been now added to your account.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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