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Date/Time: Mon, 06 May 2024 06:25:27 +0000



Gap on Gold 20th to 24th December - SC Data - All Services

View Count: 577

[2019-12-30 13:30:30]
User34124 - Posts: 271
Reached out to FXCM first:

"The price stream on our side has had no issue, so this may be an issue on Sierras side, and as they are a 3rd party platform I would advise reaching out to them for further assistance with this."
[2019-12-30 15:04:36]
Sierra Chart Engineering - Posts: 104368
We do not see any missing data. Is this an Intraday chart or Historical Chart?


Post an image of the chart following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2019-12-30 16:21:58]
User34124 - Posts: 271
http://www.sierrachart.com/image.php?Image=1577722892943.png

this is after multiple deletions and redownloads of the intraday file, on two sub-instances
Date Time Of Last Edit: 2019-12-30 16:22:41
[2019-12-30 21:48:00]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here:
Using DTC Server for Data and Trading in Another Sierra Chart Instance: Historical Data and Missing Historical Data
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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