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Date/Time: Mon, 29 Apr 2024 17:44:16 +0000

How to Post a Message for Support

no real time data

View Count: 499

[2019-12-19 17:08:06]
[Go To First Post]
User665408 - Posts: 1
chart loaded but not updating in real time seems frozen I've copied the log.

Reading Internal Order ID file. | 2019-12-19 09:56:50.612
Reading Trade Orders file. | 2019-12-19 09:56:50.726
Reading Trade Positions file. | 2019-12-19 09:56:50.727
Reading Account Balance file. | 2019-12-19 09:56:50.728
UDPListener (1400). Port 22903 | Listening on UDP port 22903. | 2019-12-19 09:56:50.750
Software version: 1939 64-bit | 2019-12-19 09:56:50.752
Usage end date: 2020-01-19 | 2019-12-19 09:56:50.752
Enabled for: Advanced Features. | 2019-12-19 09:56:50.752
Enabled for: Advanced Features 2. | 2019-12-19 09:56:50.752
Enabled for: Sierra Chart Historical Data Service. | 2019-12-19 09:56:50.752
Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2019-12-19 09:56:50.752
Enabled for exchange: INDEXES_DATA_BARCHART | 2019-12-19 09:56:50.752
Enabled for exchange: CME (Trading Account Required) | 2019-12-19 09:56:50.752
Enabled for exchange: CBOT (Trading Account Required) | 2019-12-19 09:56:50.752
Enabled for exchange: COMEX (Trading Account Required) | 2019-12-19 09:56:50.752
Enabled for exchange: NYMEX (Trading Account Required) | 2019-12-19 09:56:50.752
Received 1 data feed usernames. | 2019-12-19 09:56:50.752
Allow Support for Sierra Chart Data Feeds is enabled. | 2019-12-19 09:56:50.752
Current selected Data/Trading service: Interactive Brokers | 2019-12-19 09:56:50.752
Custom symbol settings values: enabled | 2019-12-19 09:56:50.752
Chart Update Interval: 10 | 2019-12-19 09:56:50.752
Intraday Data Storage Time Unit: 0 | 2019-12-19 09:56:50.752
Time Zone: -07:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-12-19 09:56:50.752
2019-12-19 09:56:50 Local computer time | 2019-12-19 09:56:50.752
2019-12-19 16:56:50 Local computer time in UTC | 2019-12-19 09:56:50.752
2019-12-19 09:56:50 Local computer time in SC Time Zone | 2019-12-19 09:56:50.752
2019-12-19 16:56:51 Server time in UTC | 2019-12-19 09:56:50.752
Local computer UTC time and Server UTC time difference: 1 seconds. | 2019-12-19 09:56:50.752
Program path: C:\SierraChart\ | 2019-12-19 09:56:50.752
Data Files path: C:\SierraChart\Data\ | 2019-12-19 09:56:50.752
OS Version Number: 10.0 | 2019-12-19 09:56:50.752
Locale Setting: C | 2019-12-19 09:56:50.752
DLLs: Inteligex.dll, Inteligex_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-12-19 09:56:50.753

Created the DTC Protocol server. | 2019-12-19 09:56:50.753
DTC Protocol Server listening on port 11099. | 2019-12-19 09:56:50.754
Created the DTC Protocol historical data server. | 2019-12-19 09:56:50.754
HD Server Manager | Listening on port 11098 | 2019-12-19 09:56:50.755
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. | 2019-12-19 09:56:50.755
Checking for new symbol settings. Requested symbol settings MD5 for service code interactive_brokers.trading. Request ID: 1. | 2019-12-19 09:56:50.755
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Connecting to IP: 46.4.97.203. | 2019-12-19 09:56:50.756
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-12-19 09:56:50.770
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-12-19 09:56:50.945
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-12-19 09:56:50.945
Received 5 login tokens. | 2019-12-19 09:56:51.425
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. | 2019-12-19 09:56:51.662
Symbol settings MD5 received. Request ID: 1. | 2019-12-19 09:56:51.677
Symbol settings are up-to-date for interactive_brokers.trading. | 2019-12-19 09:56:51.677
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | 2019-12-19 09:56:51.836
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Closed. | 2019-12-19 09:56:51.836
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. | 2019-12-19 09:56:51.926
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. | 2019-12-19 09:56:52.105
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Closed. | 2019-12-19 09:56:52.105
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2019-12-19 09:56:52.755
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 46.4.97.203. | 2019-12-19 09:56:52.755
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-12-19 09:56:53.833
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-12-19 09:56:54.022
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-12-19 09:56:54.022

Interactive Brokers | Connecting to 127.0.0.1:7496 | 2019-12-19 09:56:56.582
Socket (1) | Creating socket. | 2019-12-19 09:56:56.582
Socket (1) | Connecting to IP: 127.0.0.1. | 2019-12-19 09:56:56.582
Interactive Brokers | Sending API sign: API | 2019-12-19 09:56:57.084
Interactive Brokers | Sending client version: v100..136 +PACEAPI. Waiting for acceptance. | 2019-12-19 09:56:57.084
Interactive Brokers | TWS server version: 136 | 2019-12-19 09:56:57.090
Interactive Brokers | TWS time: 20191219 09:56:57 MST | 2019-12-19 09:56:57.090
Interactive Brokers | Connected. Sending Start API command. | 2019-12-19 09:56:57.340
Interactive Brokers | Waiting for account information. | 2019-12-19 09:56:57.340
IB Account information received. | 2019-12-19 09:56:57.361
Interactive Brokers | Received 1 Trade Accounts from TWS. | 2019-12-19 09:56:57.361
Interactive Brokers | Connected to Live account. | 2019-12-19 09:56:57.361
Interactive Brokers | Year-Month last connected to Live account: 2019-12 | 2019-12-19 09:56:57.361
Interactive Brokers | Connected to data and trading server. | 2019-12-19 09:56:57.361
Next valid order ID: 834 | 2019-12-19 09:56:57.361
Message from IB: Market data farm connection is OK:usfarm.nj. IB Error Code: 2104. Request ID: -1. | 2019-12-19 09:56:57.361
Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2019-12-19 09:56:57.361
Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. | 2019-12-19 09:56:57.361
Message from IB: Market data farm connection is OK:cafarm. IB Error Code: 2104. Request ID: -1. | 2019-12-19 09:56:57.361
Message from IB: Market data farm connection is OK:usopt. IB Error Code: 2104. Request ID: -1. | 2019-12-19 09:56:57.361
Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2019-12-19 09:56:57.361
Message from IB: HMDS data farm connection is OK:ushmds.nj. IB Error Code: 2106. Request ID: -1. | 2019-12-19 09:56:57.361
Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. | 2019-12-19 09:56:57.361
Message from IB: Sec-def data farm connection is OK:secdefnj. IB Error Code: 2158. Request ID: -1. | 2019-12-19 09:56:57.361
Next valid order ID: 834 | 2019-12-19 09:56:57.361
Next valid order ID: 834 | 2019-12-19 09:56:57.361
Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates (6)) for account: U498* | 2019-12-19 09:57:02.348
Interactive Brokers | Begin Trade Positions processing. | 2019-12-19 09:57:02.354
Interactive Brokers | Received Trade Positions download end message for account U498* | 2019-12-19 09:57:02.354
Interactive Brokers | Received Trade Positions for all accounts. Performing final processing. | 2019-12-19 09:57:02.354
ES-202003-GLOBEX #9 | Reloading chart. | 2019-12-19 09:57:02.701
ES-202003-GLOBEX 30 Min #3 | Reloading chart. | 2019-12-19 09:57:02.736
ES-202003-GLOBEX 2.50 Range #7 | Reloading chart. | 2019-12-19 09:57:02.755
ES-202003-GLOBEX Aligned Renko 6t #8 | Reloading chart. | 2019-12-19 09:57:02.787
ES-202003-GLOBEX 3 Min #5 | Reloading chart. | 2019-12-19 09:57:02.805
ES-202003-GLOBEX Rev. 6t #6 | Reloading chart. | 2019-12-19 09:57:02.825
ES-202003-GLOBEX #1 | Reloading chart. | 2019-12-19 09:57:02.989
Mapping ES-202003-GLOBEX to ESH20. Service code: cme | 2019-12-19 09:57:03.059
SC Data - All Services | Starting real-time market data updates for: ES-202003-GLOBEX (ESH20). ID: 1 Service code: cme | 2019-12-19 09:57:03.059
SC Data - All Services | Using username 0 | 2019-12-19 09:57:03.059
SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 10048 | 2019-12-19 09:57:03.059
SC Data - All Services | Requesting security definition data for: ES-202003-GLOBEX (ESH20). ID: 1 | 2019-12-19 09:57:03.059
Intraday data recording state for symbol ES-202003-GLOBEX is set to download 'Pending'. | 2019-12-19 09:57:03.059
DTC Client socket (2) | Creating socket. | 2019-12-19 09:57:03.059
DTC Client socket (2) | Connecting to IP: 8.18.161.135. | 2019-12-19 09:57:03.059
Delaying start of download for ES-202003-GLOBEX | 2019-12-19 09:57:03.060
SC Data - All Services | Connected to server. | 2019-12-19 09:57:03.154
SC Data - All Services | Starting socket receive thread. | 2019-12-19 09:57:03.154
SC Data - All Services | Sending encoding request to server: Binary VLS | 2019-12-19 09:57:03.167
SC Data - All Services | Setting DTC encoding to Binary VLS | 2019-12-19 09:57:03.277
SC Data - All Services | Sending logon request message. | 2019-12-19 09:57:03.277
+ Chart Data Loading Thread Stopwatch: 0.3668753 seconds. | 2019-12-19 09:57:03.359
ES-202003-GLOBEX[M] #1 | StartDateTimeForLoadingOrderFills: 2019-12-18 14:15:00 | 2019-12-19 09:57:03.360
SC Data - All Services | Received logon response. | 2019-12-19 09:57:03.386
SC Data - All Services | Server Name: SC Real-Time Server. | 2019-12-19 09:57:03.386
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2019-12-19 09:57:03.386
SC Data - All Services | Connection error: Unsupported client version.. | 2019-12-19 09:57:03.386 *
DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2019-12-19 09:57:03.387
SC Data - All Services | Disconnected from the server. | 2019-12-19 09:57:03.387
DTC Client socket (2) | Socket gracefully closed by remote side. | 2019-12-19 09:57:03.484
DTC Client socket (2) | Closed. | 2019-12-19 09:57:03.484
+ Chart Data Loading Thread Stopwatch: 0.9006689 seconds. | 2019-12-19 09:57:03.639
+ Chart Data Loading Thread Stopwatch: 1.0624161 seconds. | 2019-12-19 09:57:03.767
+ Chart Data Loading Thread Stopwatch: 1.1833865 seconds. | 2019-12-19 09:57:03.941
+ Chart Data Loading Thread Stopwatch: 1.4981092 seconds. | 2019-12-19 09:57:04.326
+ Chart Data Loading Thread Stopwatch: 1.5175021 seconds. | 2019-12-19 09:57:04.326
+ Chart Data Loading Thread Stopwatch: 2.0783756 seconds. | 2019-12-19 09:57:04.868
Requesting market depth updates for: ES-202003-GLOBEX if supported. | 2019-12-19 09:57:07.349
Separate subscription for market depth updates not supported. ES-202003-GLOBEX | 2019-12-19 09:57:07.349
HD Request # 2 | Downloading Intraday chart data for ES-202003-GLOBEX to the file ES-202003-GLOBEX.scid. Service: cme | 2019-12-19 09:58:04.521
HD Request # 2 | Download start date-time: 2019-12-19 09:54:49.000 | 2019-12-19 09:58:04.522
HD Request # 2 | Using server: exchangehistdata2.sierracharts.com port 10150 | 2019-12-19 09:58:04.522
Socket (2) | Creating socket. | 2019-12-19 09:58:04.534
Socket (2) | Connecting to IP: 8.18.161.133. | 2019-12-19 09:58:04.534
HD Request # 2 | Setting DTC encoding to Binary VLS | 2019-12-19 09:58:04.712
HD Request # 2 | Sending historical data logon request message. | 2019-12-19 09:58:04.712
HD Request # 2 | Requesting Intraday data. Start date-time: 2019-12-19 09:54:49. Record interval: 0. Symbol: ESH20 | 2019-12-19 09:58:04.829
HD Request # 2 | Decompressing data. | 2019-12-19 09:58:04.906
HD Request # 2 | Receiving Intraday data for ES-202003-GLOBEX starting at 2019-12-19 09:54:49 | 2019-12-19 09:58:04.908
HD Request # 2 | Timestamp of first Intraday data file record written: 2019-12-19 09:54:50 | 2019-12-19 09:58:04.911
Socket (2) | Shutdown started. Waiting for graceful close. | 2019-12-19 09:58:04.911
Historical data download thread signaled to stop. | 2019-12-19 09:58:04.912
HD Request # 2 | Received 1843 records from 2019-12-19 09:54:49.000 to 2019-12-19 09:58:01.070 (3.2 minutes) and wrote 1841 records for ES-202003-GLOBEX | 2019-12-19 09:58:04.913
HD Request # 2 | Completion time: 0s | 2019-12-19 09:58:04.913
HD Request # 2 | Intraday data download complete for ES-202003-GLOBEX. Unique request ID: 1 | 2019-12-19 09:58:04.913
Removed historical data download ID 1 | 2019-12-19 09:58:04.913
Real-time Intraday chart data file updates started for ES-202003-GLOBEX | 2019-12-19 09:58:04.913
Intraday chart data file opened for ES-202003-GLOBEX | 2019-12-19 09:58:04.913

Chart #1 has tagged chart #7 for full recalculation. Chartbook: ES.Cht | 2019-12-19 09:58:04.993
Chart #3 has tagged chart #5 for full recalculation. Chartbook: ES.Cht | 2019-12-19 09:58:05.007
Chart #3 has tagged chart #6 for full recalculation. Chartbook: ES.Cht | 2019-12-19 09:58:05.007
Chart #3 has tagged chart #8 for full recalculation. Chartbook: ES.Cht | 2019-12-19 09:58:05.007
ES-202003-GLOBEX[M] 2.50 Range #7 | Performing a full recalculation because it has been tagged. Chartbook: ES.Cht | 2019-12-19 09:58:05.007
Chart #7 has tagged chart #5 for full recalculation. Chartbook: ES.Cht | 2019-12-19 09:58:05.012
Chart #7 has tagged chart #6 for full recalculation. Chartbook: ES.Cht | 2019-12-19 09:58:05.012
Chart #7 has tagged chart #8 for full recalculation. Chartbook: ES.Cht | 2019-12-19 09:58:05.012
Chart #7 has tagged chart #5 for full recalculation. Chartbook: ES.Cht | 2019-12-19 09:58:05.012
Chart #7 has tagged chart #6 for full recalculation. Chartbook: ES.Cht | 2019-12-19 09:58:05.012
Chart #7 has tagged chart #8 for full recalculation. Chartbook: ES.Cht | 2019-12-19 09:58:05.012
Socket (2) | Socket gracefully closed by remote side. | 2019-12-19 09:58:05.013
Socket (2) | Closed. | 2019-12-19 09:58:05.013
ES-202003-GLOBEX[M] Aligned Renko 6t #8 | Performing a full recalculation because it has been tagged. Chartbook: ES.Cht | 2019-12-19 09:58:05.024
ES-202003-GLOBEX[M] 3 Min #5 | Performing a full recalculation because it has been tagged. Chartbook: ES.Cht | 2019-12-19 09:58:05.035
ES-202003-GLOBEX[M] Rev. 6t #6 | Performing a full recalculation because it has been tagged. Chartbook: ES.Cht | 2019-12-19 09:58:05.056
Message from IB: Market data farm connection is inactive but should be available upon demand.cashfarm. IB Error Code: 2108. Request ID: -1. | 2019-12-19 09:58:08.823
Message from IB: Market data farm connection is inactive but should be available upon demand.cashfarm. IB Error Code: 2108. Request ID: -1. | 2019-12-19 09:58:08.825
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Creating socket. Using TLS 1.2. | 2019-12-19 10:03:42.541
The message log has been sent to support. | 2019-12-19 10:03:42.541 *
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Connecting to IP: 46.4.97.203. | 2019-12-19 10:03:42.541
Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2019-12-19 10:03:43.727
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Shutdown started. Waiting for graceful close. | 2019-12-19 10:03:43.979
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Socket gracefully closed by remote side. | 2019-12-19 10:03:44.148
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Closed. | 2019-12-19 10:03:44.148
[2019-12-19 17:13:12]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is the problem:

SC Data - All Services | Connection error: Unsupported client version.. | 2019-12-19 09:57:03.386 *

You need to update Sierra Chart to the current version following the instructions here:
Software Download: Fast Update
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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