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CQG Symbol is unknown Real time data for instrument not allowed (corresponding to ID =1)

View Count: 6943

[2019-12-16 15:27:07]
[Go To First Post]
User644237 - Posts: 1
My FCM has enabled the trading instrument but still I can`t get the real time data to load.

Message log

Reading Internal Order ID file. | 2019-12-16 09:08:38.844
Reading Trade Orders file. | 2019-12-16 09:08:38.910
Reading Trade Positions file. | 2019-12-16 09:08:38.910
Reading Account Balance file. | 2019-12-16 09:08:38.911
UDPListener (1568). Port 22904 | Listening on UDP port 22904. | 2019-12-16 09:08:38.927
Software version: 2024 64-bit | 2019-12-16 09:08:38.927
Usage end date: 2020-01-09 | 2019-12-16 09:08:38.927
Enabled for: Advanced Features 2. | 2019-12-16 09:08:38.927
Enabled for: Sierra Chart Historical Data Service. | 2019-12-16 09:08:38.927
Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2019-12-16 09:08:38.927
Allow Support for Sierra Chart Data Feeds is enabled. | 2019-12-16 09:08:38.927
Current selected Data/Trading service: CQG WebAPI | 2019-12-16 09:08:38.927
Custom symbol settings values: enabled | 2019-12-16 09:08:38.927
Chart Update Interval: 500 | 2019-12-16 09:08:38.927
Intraday Data Storage Time Unit: 0 | 2019-12-16 09:08:38.927
Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-12-16 09:08:38.927
2019-12-16 20:38:38 Local computer time | 2019-12-16 09:08:38.927
2019-12-16 15:08:38 Local computer time in UTC | 2019-12-16 09:08:38.927
2019-12-16 09:08:38 Local computer time in SC Time Zone | 2019-12-16 09:08:38.927
2019-12-16 15:08:38 Server time in UTC | 2019-12-16 09:08:38.927
Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-12-16 09:08:38.927
Program path: C:\SierraChart\ | 2019-12-16 09:08:38.927
Data Files path: C:\SierraChart\Data\ | 2019-12-16 09:08:38.927
OS Version Number: 10.0 | 2019-12-16 09:08:38.927
Locale Setting: C | 2019-12-16 09:08:38.927

Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2019-12-16 09:08:38.927
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-12-16 09:08:38.961
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-12-16 09:08:39.124
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-12-16 09:08:39.124
Received 5 login tokens. | 2019-12-16 09:08:39.523
Symbol settings MD5 received. Request ID: 1. | 2019-12-16 09:08:39.799
Symbol settings are up-to-date for cqg. | 2019-12-16 09:08:39.800
Files to Open on Start up | Opening file: ExampleChartbook.cht | 2019-12-16 09:08:42.652

CQG WebAPI | Connecting to server api.cqg.com | 2019-12-16 09:08:44.655
CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2019-12-16 09:08:44.655
CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2019-12-16 09:08:44.930
CQG WebSocket socket (1) | Connecting to IP: 13.234.228.149. | 2019-12-16 09:08:44.930
CQG WebSocket | Opening WebSocket. | 2019-12-16 09:08:44.985
CQG WebSocket | Sending WebSocket handshake. | 2019-12-16 09:08:44.986
CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-12-16 09:08:45.208
CQG WebSocket | Server header | Connection: upgrade | 2019-12-16 09:08:45.208
CQG WebSocket | Server header | Sec-WebSocket-Accept: 2BV0IJ680/txAbZW4L787Ut6n8Q= | 2019-12-16 09:08:45.208
CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2019-12-16 09:08:45.208
CQG WebSocket | Server header | Upgrade: websocket | 2019-12-16 09:08:45.208
CQG WebSocket | Server header | | 2019-12-16 09:08:45.208
CQG WebSocket | Web socket state is now open. | 2019-12-16 09:08:45.208
CQG WebAPI | WebSocket connected. | 2019-12-16 09:08:45.208
CQG WebAPI | Sending market data logon message. | 2019-12-16 09:08:45.208
NQZ19 [CBV] 60 Min #3 | Reloading chart. | 2019-12-16 09:08:45.419
NQZ19 [CBV] 60 Min #3 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-12-16 09:08:45.419
NQZ19 [CBV] 60 Min #3 | There are no continuous futures contract symbols. Loading data normally. | 2019-12-16 09:08:45.419
NQH20 [CBV] 15 Min #2 | Reloading chart. | 2019-12-16 09:08:45.430
NQH20 [CBV] 15 Min #2 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-12-16 09:08:45.430
NQH20 [CBV] 15 Min #2 | There are no continuous futures contract symbols. Loading data normally. | 2019-12-16 09:08:45.430
NQH20 [CBV] 15 Min #1 | Reloading chart. | 2019-12-16 09:08:45.442
NQH20 [CBV] 15 Min #1 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-12-16 09:08:45.442
NQH20 [CBV] 15 Min #1 | There are no continuous futures contract symbols. Loading data normally. | 2019-12-16 09:08:45.442
NQH20 [CBV] Point & Figure 8-1 #4 | Reloading chart. | 2019-12-16 09:08:45.455
NQH20 [CBV] Point & Figure 8-1 #4 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-12-16 09:08:45.455
NQH20 [CBV] Point & Figure 8-1 #4 | There are no continuous futures contract symbols. Loading data normally. | 2019-12-16 09:08:45.455
MNQZ19 #5 | Reloading chart. | 2019-12-16 09:08:45.576
MNQZ19 #5 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-12-16 09:08:45.576
NQZ19 [CBV] Point & Figure 10-3 #6 | Reloading chart. | 2019-12-16 09:08:45.610
NQZ19 [CBV] Point & Figure 10-3 #6 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-12-16 09:08:45.610
NQZ19 [CBV] Point & Figure 10-3 #6 | There are no continuous futures contract symbols. Loading data normally. | 2019-12-16 09:08:45.610
MNQZ19 #5 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-12-16 09:08:45.887
CQG WebAPI | Base Time: 2019-12-15T02:43:18. 2019-12-15 02:43:18 | 2019-12-16 09:08:46.170
CQG WebAPI | Logon successful. Session Token = iWR4sKXV5nNLKQW0s8jwqxQQ340kFm8EpX7IBhLR4LUgJzBeC5vwT5fJOONjsgDA497VC5DMVJv | 2019-12-16 09:08:46.170
CQG WebAPI | Connected to data and trading server. | 2019-12-16 09:08:46.170
Triggering next historical data download in queue. | 2019-12-16 09:08:46.170
Triggering next historical data download in queue. | 2019-12-16 09:08:46.170
Triggering next historical data download in queue. | 2019-12-16 09:08:46.170
Triggering next historical data download in queue. | 2019-12-16 09:08:46.170
CQG WebAPI | Sending Trade Accounts request message. | 2019-12-16 09:08:46.193
CQG WebAPI | Starting real-time market data updates for: MNQZ19. ID: 1 | 2019-12-16 09:08:46.198
CQG WebAPI | Sending symbol resolution request for MNQZ19. ID: 278982 | 2019-12-16 09:08:46.198
CQG WebAPI | Requesting security definition data for: MNQZ19. ID: 1 | 2019-12-16 09:08:46.198
CQG WebAPI | Using primary service for historical data for MNQZ19 | 2019-12-16 09:08:46.198
Starting DelayedDownloadMonitoringTimer | 2019-12-16 09:08:46.198
Starting HDTimeoutTimer | 2019-12-16 09:08:46.198
Added historical Intraday data request for MNQZ19 to the queue. | 2019-12-16 09:08:46.198
Intraday data recording state for symbol MNQZ19 is set to download 'Pending'. | 2019-12-16 09:08:46.198
Triggering next historical data download in queue. | 2019-12-16 09:08:46.198
Delaying start of download for MNQZ19 | 2019-12-16 09:08:46.200
CQG WebAPI | Brokerage name: Phillip. Account Name: 7RA1706 - Nexus Global Trading LTD | 2019-12-16 09:08:46.295
CQG WebAPI | Sending collateral subscribe request. | 2019-12-16 09:08:46.295
CQG WebAPI | Starting real-time market data updates for: NQH20. ID: 2 | 2019-12-16 09:08:46.422
CQG WebAPI | Sending symbol resolution request for NQH20. ID: 278984 | 2019-12-16 09:08:46.422
CQG WebAPI | Requesting security definition data for: NQH20. ID: 2 | 2019-12-16 09:08:46.422
CQG WebAPI | Using primary service for historical data for NQH20 | 2019-12-16 09:08:46.422
Added historical Intraday data request for NQH20 to the queue. | 2019-12-16 09:08:46.422
Intraday data recording state for symbol NQH20 is set to download 'Pending'. | 2019-12-16 09:08:46.422
Triggering next historical data download in queue. | 2019-12-16 09:08:46.422
CQG WebAPI | Received symbol resolution report for symbol F.US.MNQZ19. Search Symbol: MNQZ19. Request ID: 278982. Contract ID: 1. | 2019-12-16 09:08:46.426
Symbol Error - MNQZ19 is unknown, unavailable, or improperly formatted. Exact match not found for symbol MNQZ19 | 2019-12-16 09:08:46.426
CQG WebAPI | Starting real-time market data updates for: NQZ19. ID: 3 | 2019-12-16 09:08:46.431
CQG WebAPI | Sending symbol resolution request for NQZ19. ID: 278985 | 2019-12-16 09:08:46.431
CQG WebAPI | Requesting security definition data for: NQZ19. ID: 3 | 2019-12-16 09:08:46.431
CQG WebAPI | Using primary service for historical data for NQZ19 | 2019-12-16 09:08:46.431
Added historical Intraday data request for NQZ19 to the queue. | 2019-12-16 09:08:46.431
Intraday data recording state for symbol NQZ19 is set to download 'Pending'. | 2019-12-16 09:08:46.431
Triggering next historical data download in queue. | 2019-12-16 09:08:46.431
CQG WebAPI | Received message: Requested symbol was not found. | 2019-12-16 09:08:46.709
Symbol Error - NQH20 is unknown, unavailable, or improperly formatted. Requested symbol was not found. | 2019-12-16 09:08:46.709
CQG WebAPI | Received message: Requested symbol was not found. | 2019-12-16 09:08:46.717
Symbol Error - NQZ19 is unknown, unavailable, or improperly formatted. Requested symbol was not found. | 2019-12-16 09:08:46.717
HD Request # 1 | Downloading Intraday chart data for MNQZ19 to the file MNQZ19.scid. Service: cqg | 2019-12-16 09:08:47.204
HD Request # 1 | Download start date-time: 2019-12-16 07:54:34.000 | 2019-12-16 09:08:47.205
HD Request # 1 | Error downloading historical Intraday data for MNQZ19. The symbol is unknown to the server. | 2019-12-16 09:08:47.205
HD Request # 1 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for MNQZ19 | 2019-12-16 09:08:47.205
HD Request # 1 | Completion time: 0s | 2019-12-16 09:08:47.205
HD Request # 1 | Intraday data download complete for MNQZ19. Unique request ID: 1 | 2019-12-16 09:08:47.205
Removing historical data download ID 1. | 2019-12-16 09:08:47.205
Real-time Intraday chart data file updates started for MNQZ19 | 2019-12-16 09:08:47.205
Intraday chart data file opened for MNQZ19 | 2019-12-16 09:08:47.205

Triggering next historical data download in queue. | 2019-12-16 09:08:47.206
HD Request # 2 | Downloading Intraday chart data for NQH20 to the file NQH20.scid. Service: cqg | 2019-12-16 09:08:47.206
HD Request # 2 | Download start date-time: 2019-12-16 07:55:00.000 | 2019-12-16 09:08:47.206
HD Request # 2 | Error downloading historical Intraday data for NQH20. The symbol is unknown to the server. | 2019-12-16 09:08:47.206
HD Request # 2 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for NQH20 | 2019-12-16 09:08:47.206
HD Request # 2 | Completion time: 0s | 2019-12-16 09:08:47.206
HD Request # 2 | Intraday data download complete for NQH20. Unique request ID: 2 | 2019-12-16 09:08:47.206
Removing historical data download ID 2. | 2019-12-16 09:08:47.206
Real-time Intraday chart data file updates started for NQH20 | 2019-12-16 09:08:47.206
Intraday chart data file opened for NQH20 | 2019-12-16 09:08:47.206

Triggering next historical data download in queue. | 2019-12-16 09:08:47.206
HD Request # 3 | Downloading Intraday chart data for NQZ19 to the file NQZ19.scid. Service: cqg | 2019-12-16 09:08:47.206
HD Request # 3 | Download start date-time: 2019-12-13 12:46:03.000 | 2019-12-16 09:08:47.206
HD Request # 3 | Error downloading historical Intraday data for NQZ19. The symbol is unknown to the server. | 2019-12-16 09:08:47.206
HD Request # 3 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for NQZ19 | 2019-12-16 09:08:47.206
HD Request # 3 | Completion time: 0s | 2019-12-16 09:08:47.206
HD Request # 3 | Intraday data download complete for NQZ19. Unique request ID: 3 | 2019-12-16 09:08:47.206
Removing historical data download ID 3. | 2019-12-16 09:08:47.206
Real-time Intraday chart data file updates started for NQZ19 | 2019-12-16 09:08:47.206
Intraday chart data file opened for NQZ19 | 2019-12-16 09:08:47.206

Triggering next historical data download in queue. | 2019-12-16 09:08:47.206
NQZ19 [CBV-D] 60 Min #3 | Reloading chart. | 2019-12-16 09:08:47.924
NQZ19 [CBV-D] 60 Min #3 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-12-16 09:08:47.924
NQZ19 [CBV-D] 60 Min #3 | There are no continuous futures contract symbols. Loading data normally. | 2019-12-16 09:08:47.924
CQG WebAPI | Sending positions subscribe request. RequestID: 278986 | 2019-12-16 09:08:51.166
CQG WebAPI | Sending orders subscribe request. RequestID=278987 | 2019-12-16 09:08:51.166
Requesting market depth updates for: MNQZ19 if supported. | 2019-12-16 09:08:51.166
Symbol Error - MNQZ19 is unknown, unavailable, or improperly formatted. Symbol is invalid during SubscribeToSymbolDOM | 2019-12-16 09:08:51.166
Using SC exchange feed2. Symbol: F.US.ENQ?## | 2019-12-16 09:09:17.236
F.US.ENQH20 [CBV-D] 60 Min #3 | Reloading chart. | 2019-12-16 09:09:17.236
F.US.ENQH20 [CBV-D] 60 Min #3 | Performing historical Daily data download for symbol F.US.ENQH20 starting at last date in file. | 2019-12-16 09:09:17.238
Starting DelayedDownloadMonitoringTimer | 2019-12-16 09:09:17.238
Starting HDTimeoutTimer | 2019-12-16 09:09:17.238
Added historical Daily data request for F.US.ENQH20 to the queue. | 2019-12-16 09:09:17.238
Triggering next historical data download in queue. | 2019-12-16 09:09:17.238
F.US.ENQH20 [CBV-D] 60 Min #3 | Waiting for historical downloads to complete with the IDs: 4, | 2019-12-16 09:09:17.247
Using SC exchange feed2. Symbol: F.US.ENQ?## | 2019-12-16 09:09:17.273
HD Request # 4 | Downloading Historical Daily chart data for F.US.ENQH20. Starting date: 2019-12-12. Service: cqg | 2019-12-16 09:09:17.274
HD Request # 4 | Requesting historical Daily data for NQH20 starting at 2019-12-11 | 2019-12-16 09:09:17.274
HD Request # 4 | Receiving historical Daily data for F.US.ENQH20 starting at 2019-12-12 | 2019-12-16 09:09:18.742
HD Request # 4 | Writing historical Daily data to the file F.US.ENQH20.dly | 2019-12-16 09:09:18.743
HD Request # 4 | Received 4 records from 2019-12-12 00:00:00 to 2019-12-16 00:00:00 (5.0 days) and wrote 3 records for F.US.ENQH20 | 2019-12-16 09:09:18.748
HD Request # 4 | Completion time: 1s | 2019-12-16 09:09:18.752
HD Request # 4 | Daily data download complete for F.US.ENQH20. Unique request ID: 4 | 2019-12-16 09:09:18.752
Removing historical data download ID 4. | 2019-12-16 09:09:18.752

Triggering next historical data download in queue. | 2019-12-16 09:09:18.752
F.US.ENQH20 [CBV] 60 Min #3 | Download is complete for all contract months in chart. Proceeding with data load. | 2019-12-16 09:09:19.242
Using SC exchange feed2. Symbol: F.US.ENQ?## | 2019-12-16 09:09:19.244
F.US.ENQH20 [CBV] 60 Min #3 | Reloading chart. | 2019-12-16 09:09:19.245
Using SC exchange feed2. Symbol: F.US.ENQ?## | 2019-12-16 09:09:19.746
F.US.ENQH20 [CBV] 60 Min #3 | Reloading chart. | 2019-12-16 09:09:19.746
CQG WebAPI | Starting real-time market data updates for: F.US.ENQH20. ID: 4 Service code: cqg | 2019-12-16 09:09:20.244
CQG WebAPI | Sending symbol resolution request for F.US.ENQH20. ID: 278988 | 2019-12-16 09:09:20.244
CQG WebAPI | Requesting security definition data for: F.US.ENQH20. ID: 4 | 2019-12-16 09:09:20.244
Using SC exchange feed2. Symbol: F.US.ENQ?## | 2019-12-16 09:09:20.244
Starting DelayedDownloadMonitoringTimer | 2019-12-16 09:09:20.244
Starting HDTimeoutTimer | 2019-12-16 09:09:20.244
Added historical Intraday data request for F.US.ENQH20 to the queue. | 2019-12-16 09:09:20.244
Intraday data recording state for symbol F.US.ENQH20 is set to download 'Pending'. | 2019-12-16 09:09:20.244
Triggering next historical data download in queue. | 2019-12-16 09:09:20.244
Delaying start of download for F.US.ENQH20 | 2019-12-16 09:09:20.245
CQG WebAPI | Received symbol resolution report for symbol F.US.ENQH20. Search Symbol: F.US.ENQH20. Request ID: 278988. Contract ID: 2. | 2019-12-16 09:09:20.296
CQG WebAPI | Contract metadata: contract_id: 2
contract_symbol: "F.US.ENQH20"
correct_price_scale: 0.25
display_price_scale: 2
description: "E-mini NASDAQ-100: March 2020"
title: "ENQH20"
tick_size: 0.25
currency: "USD"
tick_value: 5
cfi_code: "FXXXXX"
is_most_active: true
last_trading_date: 8284602000
instrument_group_name: "F.US.ENQ"
session_info_id: 253
mic: "GLBX"
delay: 600000
short_instrument_group_name: "ENQ"
instrument_group_description: "E-mini NASDAQ-100"
dialect_id: "0"
country_code: "US"
31: "$20 Index Points"
32: 1
33: 0
34: "H20"
35: 0
40 {
1: 2
2: 0
}
41: 0
42 {
1: 2
2: 0
}
43: "E-mini NASDAQ-100: March 2020"
44: "CME GLOBEX"
47: 1
49: 0x40ac200000000000
55: 0
56: 3
58: 0
| 2019-12-16 09:09:20.298
CQG WebAPI | Requesting market data for F.US.ENQH20 | 2019-12-16 09:09:20.298
CQG WebAPI | Market data subscription for F.US.ENQH20 was unsuccessful. Text: Real-time data for instrument F.US.ENQ (corresponding to ID = 2) are not allowed. | 2019-12-16 09:09:20.399
Symbol Error - F.US.ENQH20 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.ENQ (corresponding to ID = 2) are not allowed. | 2019-12-16 09:09:20.399
HD Request # 5 | Downloading Intraday chart data for F.US.ENQH20 to the file F.US.ENQH20.scid. Service: cqg | 2019-12-16 09:09:21.246
HD Request # 5 | Download start date-time: 2019-12-16 08:07:24.000 | 2019-12-16 09:09:21.247
HD Request # 5 | Using server: ds4.sierracharts.com port 10149 | 2019-12-16 09:09:21.247
Socket (2) | Creating socket. | 2019-12-16 09:09:21.248
Socket (2) | Connecting to IP: 192.81.56.146. | 2019-12-16 09:09:21.248
HD Request # 5 | Setting DTC encoding to Binary VLS | 2019-12-16 09:09:21.867
HD Request # 5 | Sending historical data logon request message. | 2019-12-16 09:09:21.867
HD Request # 5 | Requesting Intraday data. Start date-time: 2019-12-16 08:07:24. Record interval: 0. Symbol: F.US.ENQH20 | 2019-12-16 09:09:22.674
HD Request # 5 | Decompressing data. | 2019-12-16 09:09:22.981
HD Request # 5 | Receiving Intraday data for F.US.ENQH20 starting at 2019-12-16 08:07:24 | 2019-12-16 09:09:23.618
HD Request # 5 | Timestamp of first Intraday data file record written: 2019-12-16 08:07:26 | 2019-12-16 09:09:23.619
Socket (2) | CloseSocket call. | 2019-12-16 09:09:24.229
Historical data download thread signaled to stop. | 2019-12-16 09:09:24.229
Socket (2) | Shutdown started. Waiting for graceful close. | 2019-12-16 09:09:24.229
HD Request # 5 | Received 46687 records from 2019-12-16 08:07:24.000 to 2019-12-16 09:09:21.013 (62.0 minutes) and wrote 46685 records for F.US.ENQH20 | 2019-12-16 09:09:24.229
HD Request # 5 | Completion time: 3s | 2019-12-16 09:09:24.232
HD Request # 5 | Intraday data download complete for F.US.ENQH20. Unique request ID: 5 | 2019-12-16 09:09:24.232
Removing historical data download ID 5. | 2019-12-16 09:09:24.232
Real-time Intraday chart data file updates started for F.US.ENQH20 | 2019-12-16 09:09:24.232
Intraday chart data file opened for F.US.ENQH20 | 2019-12-16 09:09:24.232

Triggering next historical data download in queue. | 2019-12-16 09:09:24.232
Socket (2) | Socket gracefully closed by remote side. | 2019-12-16 09:09:24.536
Socket (2) | Closed. | 2019-12-16 09:09:24.536
Using SC exchange feed2. Symbol: F.US.ENQ?## | 2019-12-16 09:09:57.981
F.US.ENQH20 [CBV] 60 Min #7 | Reloading chart. | 2019-12-16 09:09:57.981
Using SC exchange feed2. Symbol: F.US.MNQ?## | 2019-12-16 09:10:30.590
F.US.MNQH20 [CBV] 60 Min #7 | Reloading chart. | 2019-12-16 09:10:30.590
F.US.MNQH20 [CBV] 60 Min #7 | Performing historical Daily data download for symbol F.US.MNQH20 starting at last date in file. | 2019-12-16 09:10:30.592
Added historical Daily data request for F.US.MNQH20 to the queue. | 2019-12-16 09:10:30.592
Triggering next historical data download in queue. | 2019-12-16 09:10:30.592
F.US.MNQH20 [CBV] 60 Min #7 | Waiting for historical downloads to complete with the IDs: 6, | 2019-12-16 09:10:30.601
Using SC exchange feed2. Symbol: F.US.MNQ?## | 2019-12-16 09:10:30.624
HD Request # 6 | Downloading Historical Daily chart data for F.US.MNQH20. Starting date: 2019-12-12. Service: cqg | 2019-12-16 09:10:30.624
HD Request # 6 | Requesting historical Daily data for NMH20 starting at 2019-12-11 | 2019-12-16 09:10:30.624
HD Request # 6 | Receiving historical Daily data for F.US.MNQH20 starting at 2019-12-12 | 2019-12-16 09:10:31.964
HD Request # 6 | Writing historical Daily data to the file F.US.MNQH20.dly | 2019-12-16 09:10:31.965
HD Request # 6 | Received 4 records from 2019-12-12 00:00:00 to 2019-12-16 00:00:00 (5.0 days) and wrote 3 records for F.US.MNQH20 | 2019-12-16 09:10:31.969
HD Request # 6 | Completion time: 1s | 2019-12-16 09:10:31.973
HD Request # 6 | Daily data download complete for F.US.MNQH20. Unique request ID: 6 | 2019-12-16 09:10:31.973
Removing historical data download ID 6. | 2019-12-16 09:10:31.973

Triggering next historical data download in queue. | 2019-12-16 09:10:31.973
F.US.MNQH20 [CBV] 60 Min #7 | Download is complete for all contract months in chart. Proceeding with data load. | 2019-12-16 09:10:32.087
Using SC exchange feed2. Symbol: F.US.MNQ?## | 2019-12-16 09:10:32.089
F.US.MNQH20 [CBV] 60 Min #7 | Reloading chart. | 2019-12-16 09:10:32.090
Using SC exchange feed2. Symbol: F.US.MNQ?## | 2019-12-16 09:10:32.589
F.US.MNQH20 [CBV] 60 Min #7 | Reloading chart. | 2019-12-16 09:10:32.589
CQG WebAPI | Starting real-time market data updates for: F.US.MNQH20. ID: 5 Service code: cqg | 2019-12-16 09:10:33.102
CQG WebAPI | Sending symbol resolution request for F.US.MNQH20. ID: 278989 | 2019-12-16 09:10:33.102
CQG WebAPI | Requesting security definition data for: F.US.MNQH20. ID: 5 | 2019-12-16 09:10:33.102
Using SC exchange feed2. Symbol: F.US.MNQ?## | 2019-12-16 09:10:33.102
Added historical Intraday data request for F.US.MNQH20 to the queue. | 2019-12-16 09:10:33.102
Intraday data recording state for symbol F.US.MNQH20 is set to download 'Pending'. | 2019-12-16 09:10:33.102
Triggering next historical data download in queue. | 2019-12-16 09:10:33.102
Delaying start of download for F.US.MNQH20 | 2019-12-16 09:10:33.109
CQG WebAPI | Received symbol resolution report for symbol F.US.MNQH20. Search Symbol: F.US.MNQH20. Request ID: 278989. Contract ID: 3. | 2019-12-16 09:10:33.153
CQG WebAPI | Contract metadata: contract_id: 3
contract_symbol: "F.US.MNQH20"
correct_price_scale: 0.25
display_price_scale: 2
description: "Micro E-mini Nasdaq-100 ($2): March 2020"
title: "MNQH20"
tick_size: 0.25
currency: "USD"
tick_value: 0.5
cfi_code: "FXXXXX"
is_most_active: true
last_trading_date: 8284602000
instrument_group_name: "F.US.MNQ"
session_info_id: 1132598
mic: "GLBX"
delay: 600000
short_instrument_group_name: "MNQ"
instrument_group_description: "Micro E-mini Nasdaq-100 ($2)"
dialect_id: "0"
country_code: "US"
31: "$2 X Nasdaq-100 Index"
32: 1
33: 0
34: "H20"
35: 0
40 {
1: 2
2: 0
}
41: 0
42 {
1: 2
2: 0
}
43: "Micro E-mini Nasdaq-100: March 2020"
44: "CME GLOBEX"
47: 1
49: 0x40ac200000000000
55: 0
56: 3
58: 0
| 2019-12-16 09:10:33.153
CQG WebAPI | Requesting market data for F.US.MNQH20 | 2019-12-16 09:10:33.153
CQG WebAPI | Market data subscription for F.US.MNQH20 was unsuccessful. Text: Real-time data for instrument F.US.MNQ (corresponding to ID = 3) are not allowed. | 2019-12-16 09:10:33.256
Symbol Error - F.US.MNQH20 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.MNQ (corresponding to ID = 3) are not allowed. | 2019-12-16 09:10:33.256
HD Request # 7 | Downloading Intraday chart data for F.US.MNQH20 to the file F.US.MNQH20.scid. Service: cqg | 2019-12-16 09:10:33.291
HD Request # 7 | Download start date-time: 2019-12-16 08:10:27.000 | 2019-12-16 09:10:33.292
HD Request # 7 | Using server: ds3.sierracharts.com port 10150 | 2019-12-16 09:10:33.293
Socket (2) | Creating socket. | 2019-12-16 09:10:33.293
Socket (2) | Connecting to IP: 65.182.172.42. | 2019-12-16 09:10:33.294
HD Request # 7 | Setting DTC encoding to Binary VLS | 2019-12-16 09:10:33.859
HD Request # 7 | Sending historical data logon request message. | 2019-12-16 09:10:33.859
HD Request # 7 | Requesting Intraday data. Start date-time: 2019-12-16 08:10:27. Record interval: 0. Symbol: F.US.MNQH20 | 2019-12-16 09:10:34.135
HD Request # 7 | Decompressing data. | 2019-12-16 09:10:34.414
HD Request # 7 | Receiving Intraday data for F.US.MNQH20 starting at 2019-12-16 08:10:27 | 2019-12-16 09:10:35.015
HD Request # 7 | Timestamp of first Intraday data file record written: 2019-12-16 08:10:36 | 2019-12-16 09:10:35.015
Socket (2) | CloseSocket call. | 2019-12-16 09:10:35.291
Historical data download thread signaled to stop. | 2019-12-16 09:10:35.291
Socket (2) | Shutdown started. Waiting for graceful close. | 2019-12-16 09:10:35.291
HD Request # 7 | Received 20230 records from 2019-12-16 08:10:27.000 to 2019-12-16 09:10:33.001 (60.1 minutes) and wrote 20229 records for F.US.MNQH20 | 2019-12-16 09:10:35.291
HD Request # 7 | Completion time: 2s | 2019-12-16 09:10:35.294
HD Request # 7 | Intraday data download complete for F.US.MNQH20. Unique request ID: 7 | 2019-12-16 09:10:35.294
Removing historical data download ID 7. | 2019-12-16 09:10:35.294
Real-time Intraday chart data file updates started for F.US.MNQH20 | 2019-12-16 09:10:35.294
Intraday chart data file opened for F.US.MNQH20 | 2019-12-16 09:10:35.294

Triggering next historical data download in queue. | 2019-12-16 09:10:35.294
Socket (2) | Socket gracefully closed by remote side. | 2019-12-16 09:10:35.568
Socket (2) | Closed. | 2019-12-16 09:10:35.568
Date Time Of Last Edit: 2019-12-16 15:38:58
[2019-12-16 15:48:56]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is the relevant message:
CQG WebAPI | Market data subscription for F.US.MNQH20 was unsuccessful. Text: Real-time data for instrument F.US.MNQ (corresponding to ID = 3) are not allowed. | 2019-12-16 09:10:33.256

Refer to:
CQG Trading Platform Service: Market Data Authorizations for Symbols/Exchanges (Market Data Authorizations for Symbols/Exchanges)

You need to contact your broker for help with this.
Sierra Chart Support - Engineering Level

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https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-12-16 15:49:35

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