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Date/Time: Sun, 12 Jul 2020 21:48:03 +0000



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[2019-12-11 01:57:43]
User161549 - Posts: 42 | Ending Date: 2020-08-05
Hello im looking to sign up for sierra chart advanced package $36 a month and take advantage of the new delayed exchange data feed, Can you help point in me the right direction of what page i need to read or steps i need to follow in order to do so ? Thanks in advance
[2019-12-11 02:54:08]
Sierra Chart Engineering - Posts: 87550 | Ending Date: 2021-04-05
We have activated your account.

Update Sierra Chart to the current version following the instructions here:
https://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#FastUpdate

To use the delayed data feed, follow the instructions here:
https://www.sierrachart.com/index.php?page=doc/DelayedExchangeDataFeed.php


After your trial ends you can purchase usage time with the below instructions:
Follow these instructions to add usage time to your Sierra Chart account:

1. Select "Help >> Add Usage Credit" on the Sierra Chart software menu.

You can also go to this page in your browser:
https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation

Login with your Sierra Chart Account Name and Password.

2. Choose the particular Service Package that you want to automatically renew and press the "Update" button.

3. Add sufficient credit to your Services Balance using any of the available payment options:
https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit

For further information, refer to:
https://www.sierrachart.com/index.php?page=doc/PurchaseInformation.php#RenewingAccess

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-12-11 02:55:06
[2020-01-01 17:50:12]
User161549 - Posts: 42 | Ending Date: 2020-08-05
Hello i have now purchased the advanced package 5 for $36 a month to achieve delayed streaming data, Once i get a better feel of the platform i will want to purchase real time data for live streaming,

I myself use TD ameritrade and am aware of the recent changes in regards to TD's new login method, i myself have commented on the thread posted explaining the goals i was trying to achieve as far as taking advantage of CME discount exchange fee with having a funded account with TD ameritrade but from the thread that was posted it seems that would no loner be a possibility, and following up with the most recent posts it talks about you guys are still looking for another route in order to achieve that so not sure if that issue has been resolved or not

If you could please point me in the right direction as far as what would be the best route for me to achieve my goals and get the best deal possible i would appreciate it

Thank you for your time, Have a blessed day
[2020-01-01 18:19:22]
Sierra Chart Engineering - Posts: 87550 | Ending Date: 2021-04-05
It is certainly possible for you to take advantage of the CME nonprofessional fees when using TD Ameritrade. We did post that in the thread and we have also been calling users about this. The facility for this is in place. You just need to provide a statement from Ameritrade. Let us know if you want us to proceed with that with you and we will start a ticket to you with instructions. You just need to do this when you are ready to receive real-time data.


For now it sounds like you are just going to use the delayed data. You are all set with that and will begin to receive this Sunday evening.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-01-01 18:20:41
[2020-01-01 19:21:34]
User161549 - Posts: 42 | Ending Date: 2020-08-05
If that is the case then i would like to start the setup process as i can provide a statement from TD ameritrade but first would you be able to give me a breakdown of what i would be paying monthly for as far as the data feed and the cme discount exchange fee cost ?

I have looked at the information you provide on your website as far as the pricing goes with different brokers and what not but not exactly sure what the exact amount i myself would be paying for me having an account with TD ameritrade
[2020-01-02 05:37:31]
Sierra Chart Engineering - Posts: 87550 | Ending Date: 2021-04-05
You will pay 25 USD for the data feed +3.25 USD for the CME exchange fee.

Refer to:
https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php#Pricing

Also at this time TD Ameritrade is still accessible. They did not close down the service.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-01-02 05:37:54
[2020-01-02 15:04:03]
User161549 - Posts: 42 | Ending Date: 2020-08-05
Thank you for the reply i read through the link about the directions and am ready to set everything up but a couple things i did notice i copied and pasted below i had some questions about

I didnt notice TD ameritrade in the list below so just want to confirm on the correct data package i select, it would be the "Full CME Group (CME, CBOT, COMEX, NYMEX) for nonprofessional Trading accounts" correct ?

Also next question it stated that CME offers a trial for the first month activated, is this the case in that the first month would be free and the funds i add wont be used until next month? Im looking to add $30 of credit to my account to cover the $25 + $3.25 cost,

Thanks for your help


"To receive the real-time CME Group futures data at the reduced exchange fees for Non-Professionals, requires that Sierra Chart is directly connected to one of the following supported futures Trading services and that you have a live, funded account with them: TransAct/Infinity, Interactive Brokers, Rithmic, CTS T4, TT (Trading Technologies) FIX, GAIN Capital (OEC Trader), or CQG. Otherwise, the charts will not update in real time"

"The CME Group of exchanges offer a trial for the first month they are activated in. This trial ends at the end of the month"
[2020-01-02 15:07:06]
Sierra Chart Engineering - Posts: 87550 | Ending Date: 2021-04-05
We have made a decision to change the policy of using statements to verify accounts . This is an administrative burden.

We are going to require you to open an account with another broker. You can still keep your current trading account in trade with that. We would recommend using AMP. You put as little as $100 in the account. We will follow-up with more details later today.

Yes the first month is going to be free for both the data feed and the exchange fee so long as you have not used either previously. So no cost this month.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-01-02 15:07:37
[2020-01-02 18:55:34]
Sierra Chart Engineering - Posts: 87550 | Ending Date: 2021-04-05
We will have someone call you about this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-01-03 04:23:45]
Sierra Chart Engineering - Posts: 87550 | Ending Date: 2021-04-05
User called and helped. They will be moving away from Gain Capital to TT based order routing.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-01-03 04:23:59
[2020-01-03 15:12:04]
User161549 - Posts: 42 | Ending Date: 2020-08-05
Not sure if that was meant for me or not but that is incorrect i dont use either of those, still have not been able to make a decision on which seperate brokerage is going to be the best route for me
[2020-01-03 19:10:07]
Sierra Chart Engineering - Posts: 87550 | Ending Date: 2021-04-05
We apologize, we were referring to another user in post #12.

Definitely opening an account with AMP for 100 USD to show you have a trading account is definitively the right path and we are going to put together formal documentation for this. There is no further verification that will be necessary. They will set you up on our TT order routing and Sierra Chart will know you are authorized for CME data. That is the absolute best thing to do. Do not think twice about it. Just please get this done. We have already discussed this with AMP.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-01-03 19:10:18
[2020-01-07 16:42:48]
User161549 - Posts: 42 | Ending Date: 2020-08-05
I have opened and funded an account with AMP futures, I chose not to purchase their data package plan as I am going to go with your guys data package.

Please let me know what information you need from me and what the next steps are that I need to take.

Thank you
[2020-01-07 17:14:54]
Sierra Chart Engineering - Posts: 87550 | Ending Date: 2021-04-05
Could you please complete this form:
https://www.sierrachart.com/UserControlPanel.php?page=SCOrderRoutingServiceTradingAccountAssignmentRequestForm

When this process is all complete you can begin to use this data feed:

https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-01-07 17:15:32
[2020-01-08 15:23:05]
User161549 - Posts: 42 | Ending Date: 2020-08-05
I was able to complete the data setup process but I dont have any data coming through now, the charts are stuck on a price and not moving the delayed data isn't even printing,

The bottom of the setup page said you should see an "M" at the top of your screen which i do not have

I waited 10 minutes and restarted the program like it advised and still no luck

Please advise
[2020-01-08 16:48:11]
Sierra Chart Engineering - Posts: 87550 | Ending Date: 2021-04-05
We see what the problem is. We are resolving this now and will have a new release out in about an hour. We have went ahead and authorized the real time CME data for your account. It will start in about a minute.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-01-08 21:58:27]
SC Support - Posts: 461 | Ending Date: 2020-08-22
Hi User161549, can I give you a call in the next couple hours?
[2020-01-08 23:56:37]
SC Support - Posts: 461 | Ending Date: 2020-08-22
Spoke to the User, and answered his questions. Thank you
[2020-01-16 17:47:22]
marty_nv - Posts: 85 | Ending Date: 2020-08-07
Hi Engineering,
In post #6, you mentioned that TD Ameritrade is still available. I have a funded TD Ameritrade account and would like to follow a few stocks using SC charts. Attached is data trade settings window for v2033 and I don't see TDA listed. Since I have Transact WS and SC Data (futures), what else is necessary to use TDA for stocks?

Alternatively, can I use SC Data for stocks? (Link?)

Thanks for your help.
imagePAT 200116 Data=trade Service settings v2033.png / V - Attached On 2020-01-16 17:39:47 UTC - Size: 82.47 KB - 48 views
[2020-01-17 08:52:34]
Sierra Chart Engineering - Posts: 87550 | Ending Date: 2021-04-05
You could use TD Ameritrade with version 2026 or earlier.

Or you can use either of these two services for stock data:
https://www.sierrachart.com/index.php?page=doc/SierraChartHistoricalData.php
https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-03-17 16:00:21]
User684557 - Posts: 1 | Ending Date: 2020-07-31
I have an acct with Amp .. I pay my data feeds thru them. I paid my $26 with sierra charts . Cn i please get a refund on the $26 ? Acct. Ac103729. Thx Ken
[2020-03-18 11:17:31]
Sierra Chart Engineering - Posts: 87550 | Ending Date: 2021-04-05
Yes. Please request this here:
https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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