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How to Post a Message for Support

Windows error 10060

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[2013-12-27 12:33:19] #1 [Go To First Post]
Sailor - Posts: 7
Hello, when I try to connect to bitcoin data service I always get the windows 10060 error. I temporarly disabled firewall and antivirus, but still get this error. I have package 2; internet connection works well. Thank you for your answer.

[2013-12-27 16:24:29] #2 [Go To First Post]
Sierra Chart - Max - Posts: 5590
Post a Message Log following the steps here: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support

[2013-12-27 16:52:22] #3 [Go To First Post]
Sailor - Posts: 7
Here is the LOG, I also pressed the send log for analysis button. Bitcoin Data (All Services): Connecting to the server btc.sierracharts.com. Port 10050 \| 2013-12-27 13:16:28 Resolved address ds5.sierracharts.com to IP 204.15.192.106 \| 2013-12-27 13:16:28 Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. \| 2013-12-27 13:16:49 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2013-12-27 13:16:49 To prevent further connection attempts, select 'File >> Disconnect'. \| 2013-12-27 13:16:49 Bitcoin Data (All Services): Disconnected from the server. \| 2013-12-27 13:16:49 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. \| 2013-12-27 13:16:49 Bitcoin Data (All Services): Connecting to the server btc.sierracharts.com. Port 10050 \| 2013-12-27 13:16:54 Resolved address ds5.sierracharts.com to IP 204.15.192.106 \| 2013-12-27 13:16:54 File >> Disconnect selected. \| 2013-12-27 13:17:01 Bitcoin Data (All Services): Disconnected from the server. \| 2013-12-27 13:17:01 The above has been sent to support. \| 2013-12-27 19:20:01 Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm \| 2013-12-27 19:20:01 HTTP request #1 returned the following error: Windows error code 12007: The server name or address could not be resolved \| 2013-12-27 23:47:01 NOTICE: Detected that the system has resumed from a low-power state. \| 2013-12-27 23:47:01

[2013-12-27 22:19:43] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We recommend restarting your computer. And if there is still a problem let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-12-27 22:39:26] #5 [Go To First Post]
Sailor - Posts: 7
I restarted the PC and also reinstalled Sierra Chart, but I still get the same error.

[2013-12-28 00:45:38] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You may need to use port 443 because the other port is getting blocked on your network. We are working on adding support for that. We will update this thread in about an hour. We have a new version which will support that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-12-28 00:46:05

[2013-12-28 02:56:41] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Update Sierra Chart by selecting Help >> Download Current Version. After the update go to Global Settings >> Data/Trade Service Settings >> SC Server Settings >> Port for SC Real-Time Server and set it to port 443. Try connecting again with File >> Connect to Data Feed. If you still cannot connect, then post a copy of the Message Log, by following these steps: Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-12-28 10:04:32] #8 [Go To First Post]
Sailor - Posts: 7
OK now I can connect to the server, but when I try to open some chart I get another error. Here is the LOG: Software version: 1066 \| 2013-12-28 04:57:31 Usage end date: 2014-01-26 \| 2013-12-28 04:57:31 Active service: Bitcoin Data (All Services) \| 2013-12-28 04:57:31 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2013-12-28 04:57:31 2013-12-28 04:57:31 Local computer clock time \| 2013-12-28 04:57:31 2013-12-28 09:57:31 GMT time \| 2013-12-28 04:57:31 2013-12-28 04:57:31 Time zone adjusted time \| 2013-12-28 04:57:31 Time difference to server time: 143 seconds. \| 2013-12-28 04:57:31 WARNING: Your computer's clock is off by 143 seconds. For help with this Date-Time issue, press the Send for Analysis button. \| 2013-12-28 04:57:31 Program path: C:\SierraChart\ \| 2013-12-28 04:57:31 Data Files path: C:\SierraChart\Data\ \| 2013-12-28 04:57:31 OS Version Number: 6.1 \| 2013-12-28 04:57:31 Checking for new symbol settings for scbtcall \| 2013-12-28 04:57:31 Bitcoin Data (All Services): Connecting to the server btc.sierracharts.com. Port 443 \| 2013-12-28 04:57:36 Resolved address ds5.sierracharts.com to IP 204.15.192.106 \| 2013-12-28 04:57:36 The network socket is connected. \| 2013-12-28 04:57:37 Bitcoin Data (All Services): Connected to server. \| 2013-12-28 04:57:37 Bitcoin Data (All Services): Sending logon request message. \| 2013-12-28 04:57:37 Bitcoin Data (All Services) Server Info - Server Name: . Server Version: . Provider Name: . \| 2013-12-28 04:57:37 Bitcoin Data (All Services) - Server protocol version: 3. Client protocol version: 3. There is a protocol match. \| 2013-12-28 04:57:37 Bitcoin Data (All Services) - Successfully connected. \| 2013-12-28 04:57:37 Bitcoin Data (All Services) - Starting real-time market data updates for: BTC-BSTMP \| 2013-12-28 04:58:00 HD Request # 2 - Downloading Intraday chart data for BTC-BSTMP to the file BTC-BSTMP.scid. Service: bts \| 2013-12-28 04:58:00 HD Request # 2 - Download start Date-Time: 2013-12-28 04:55:06.0 \| 2013-12-28 04:58:00 HD Request # 2 - Using server: btc.sierracharts.com port 10149 \| 2013-12-28 04:58:00 Resolved address ds5.sierracharts.com to IP 204.15.192.106 \| 2013-12-28 04:58:00 HD Request # 2 - Error downloading historical Intraday data for BTC-BSTMP. The network socket has been closed. Retrying download. \| 2013-12-28 04:58:20 HD Request # 2 - Received 0 records and wrote 0 records for BTC-BSTMP \| 2013-12-28 04:58:20 HD Request # 3 - Downloading Intraday chart data for BTC-BSTMP to the file BTC-BSTMP.scid. Service: bts \| 2013-12-28 04:58:20 HD Request # 3 - Download start Date-Time: 2013-12-28 04:55:06.0 \| 2013-12-28 04:58:20 HD Request # 3 - Using server: btc.sierracharts.com port 10149 \| 2013-12-28 04:58:20 Resolved address ds5.sierracharts.com to IP 204.15.192.106 \| 2013-12-28 04:58:20 HD Request # 3 - Error downloading historical Intraday data for BTC-BSTMP. The network socket has been closed. Retrying download. \| 2013-12-28 04:58:40 HD Request # 3 - Received 0 records and wrote 0 records for BTC-BSTMP \| 2013-12-28 04:58:40 HD Request # 3 - Timestamp of first Intraday data file record written: 2013-12-28 04:59:57 \| 2013-12-28 04:58:40 Added 1 Time and Sales records to Intraday data file for BTC-BSTMP after download. \| 2013-12-28 04:58:40 HD Request # 4 - Downloading Intraday chart data for BTC-BSTMP to the file BTC-BSTMP.scid. Service: bts \| 2013-12-28 04:58:40 HD Request # 4 - Download start Date-Time: 2013-12-28 04:55:06.0 \| 2013-12-28 04:58:40 HD Request # 4 - Using server: btc.sierracharts.com port 10149 \| 2013-12-28 04:58:40 Resolved address ds5.sierracharts.com to IP 204.15.192.106 \| 2013-12-28 04:58:40 HD Request # 4 - Error downloading historical Intraday data for BTC-BSTMP. The network socket has been closed. Retrying download. \| 2013-12-28 04:59:00 HD Request # 4 - Received 0 records and wrote 0 records for BTC-BSTMP \| 2013-12-28 04:59:00 HD Request # 4 - Timestamp of first Intraday data file record written: 2013-12-28 04:59:57 \| 2013-12-28 04:59:00 Added 1 Time and Sales records to Intraday data file for BTC-BSTMP after download. \| 2013-12-28 04:59:00 HD Request # 4 - Intraday download COMPLETE for BTC-BSTMP \| 2013-12-28 04:59:00 Real-time Intraday chart data file updates started for BTC-BSTMP \| 2013-12-28 04:59:00

[2013-12-28 10:17:25] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Clearly you are on a restrictive network. Follow the instructions here to use port 80: http://www.sierrachart.com/index.php?l=doc/helpdetails41.html#UsingPort80 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-12-28 16:47:18] #10 [Go To First Post]
Sailor - Posts: 7
Thank you very much for quick and helpful response. Everything works well

[2013-12-28 17:24:03] #11 [Go To First Post]
Sailor - Posts: 7
One last question, I would like to use Sierra Chart to trade on BTC-e and Bitstamp, will it be possible? When? Thank you

[2013-12-29 20:36:57] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This will be possible at some point. Not completely certain as to the time period . Most likely at least a couple of months away. We are looking to develop a quality solution to trade Bitcoins and not the substandard solution that the exchanges currently offer. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-12-29 20:38:32] #13 [Go To First Post]
Sailor - Posts: 7
Great, can't wait for it!

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