Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Thu, 25 Apr 2024 07:32:28 +0000
Inside market flickering/disappearing in DOM, Prerelease 2022
View Count: 692
| [2019-12-06 16:34:46] |
| T44 - Posts: 363 |
|
The quantity value for the best bid / best offer is appearing and disappearing several times per second. I have a < 10 second video demonstrating the issue as well as these screenshots. This is affecting all CME + Eurex exchanges. I am going to re-boot and attempt to reproduce. |
 10170-2019-12-06-1632.png / V - Attached On 2019-12-06 16:34:26 UTC - Size: 10.65 KB - 257 views 10169-2019-12-06-1632.png / V - Attached On 2019-12-06 16:34:30 UTC - Size: 10.7 KB - 255 views 10168-2019-12-06-1632.png / V - Attached On 2019-12-06 16:34:37 UTC - Size: 10.82 KB - 243 views |
| [2019-12-06 16:36:44] |
| Sierra_Chart Engineering - Posts: 14076 |
|
We will look into this. We think it is related to new color settings.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-06 16:42:22] |
| John - SC Support - Posts: 31098 |
|
What are the columns that you have displayed in the images?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-06 16:43:18] |
| T44 - Posts: 363 |
|
Sell order (enabled but not visible on screenshot) Buy order (enabled but not visible on screenshot) Price Combined Bid/Ask Size Cumulative Last Size Date Time Of Last Edit: 2019-12-06 16:43:52
|
| [2019-12-06 17:26:38] |
| John - SC Support - Posts: 31098 |
|
From what we see it is not unusual for the Combined Bid/Ask Size data to blank out at the current price as the number of Bids and Asks goes to zero and then accumulates again.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-06 17:43:12] |
| T44 - Posts: 363 |
|
According to another data feed there were bids/offers but Sierra was not showing them. It's also most unusual for Eurostoxx futures to be 3 points wide or ES futures to be 0.75 points wide during the regular trading session. Further, this was happening only under some sub instances but not others. (although the sub instances which did not display this issue had separate not combined bid/ask size columns). *Clarify: I've only seen this issue on sub, the main instance has been unaffected. Thanks for your help. Date Time Of Last Edit: 2019-12-06 19:25:51
|
| [2019-12-06 18:32:39] |
| John - SC Support - Posts: 31098 |
|
We will see if we can reproduce under a Sub-Instance.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-06 19:18:05] |
| T44 - Posts: 363 |
|
Left is the sub instance and right is the main instance. Left is the combined columns, right is the separate buy/sell columns. Only the combined / sub instance is having the issue. Date Time Of Last Edit: 2019-12-06 19:25:20
|
| 10173-2019-12-06-1916.png / V - Attached On 2019-12-06 19:17:59 UTC - Size: 42.78 KB - 260 views |
| [2019-12-06 19:20:59] |
| T44 - Posts: 363 |
|
Switching to separate buy/sell columns does not solve the issue for the affected sub-instance.
|
| 10174-2019-12-06-1919.png / V - Attached On 2019-12-06 19:20:53 UTC - Size: 45.19 KB - 255 views |
| [2019-12-07 13:30:59] |
| |
|
We will get this issue resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-07 17:26:38] |
| |
|
We have determined the reason for the problem and we are resolving it and we will have a new release out later today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-07 22:08:48] |
| |
|
This is now resolved in version 2024.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: