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Date/Time: Tue, 16 Apr 2024 18:06:42 +0000

How to Post a Message for Support

Exchange: TURK

View Count: 891

[2019-12-03 19:18:37] #1 [Go To First Post]
ARDAN - Posts: 66
How can I chart and trade these symbols? Exchange: TURK https://www.sierrachart.com/index.php?page=doc/SierraChart_RealTime_And_Historical_Symbols.php&SymbolsPage=Futures#TURK

[2019-12-04 15:54:00] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The Sierra Chart Historical Data service only has support for Historical Daily data for those particular symbols. If Interactive Brokers has Real-Time data available for that exchange, then you can use Sierra Chart with Interactive Brokers. If they do have it, then refer to the specific link in the following page for that service: Supported Data and Trading Services Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-04 15:55:08

[2019-12-09 20:06:43] #3 [Go To First Post]
ARDAN - Posts: 66
How can I enable them to chart?

[2019-12-10 21:47:12] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
From what data feed/service? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-10 21:47:20

[2019-12-11 06:05:08] #5 [Go To First Post]
ARDAN - Posts: 66
You said "The Sierra Chart Historical Data service only has support for Historical Daily data for those particular symbols." so via this.

[2019-12-12 12:45:49] #6 [Go To First Post]
ARDAN - Posts: 66
Reminder, thanks.

[2019-12-13 18:36:09] #7 [Go To First Post]
ARDAN - Posts: 66
it looks like you don't give support for paid users as well. What I am asking is not defined in the documentation so where should I consult?

[2019-12-14 06:28:08] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We need time to go over the Symbol Settings for these. This is the reason for the delay. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-14 06:28:20

[2019-12-17 05:20:16] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are setting up the symbol settings fully for these TURK symbols and it will be done later in the day today. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-17 05:20:36

[2019-12-17 13:44:34] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-01-05 18:21:07] #11 [Go To First Post]
kasabo - Posts: 27
Sorry but I could not find these symbols after updating my symbol settings. What am I missing?


Capture.PNG / V - Attached On 2020-01-05 18:20:30 UTC - Size: 14.97 KB - 237 views

[2020-01-05 23:05:26] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Are you using LMAX? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-01-17 09:04:41] #13 [Go To First Post]
kasabo - Posts: 27
Yes

[2020-01-18 08:34:07] #14 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-01-23 12:05:44] #15 [Go To First Post]
kasabo - Posts: 27
I am getting a symbol service code not specified error.

[2020-01-23 23:55:51] #16 [Go To First Post]
Sierra_Chart Engineering - Posts: 13944
This is now resolved. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-23 23:56:02

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