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Direct MessagesDate/Time: Thu, 25 Apr 2024 21:40:20 +0000
Reactivation of Denali data feed
View Count: 465
| [2019-12-02 11:20:48] |
| User600643 - Posts: 4 |
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I failed to pay for the Denali data feed in time. I have now made the payment but can't reactivate the feed. Your help is appreciated |
| [2019-12-02 13:01:11] |
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Yes we see that. We are looking into this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-02 13:23:44] |
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We are still reviewing this, but because Transact is using an old legacy method for account access for their Sierra Chart users, there is an issue with a user using the Denali data feed or the Sierra Chart exchange data feed and having their account paid for through Transact. We need you to opt out of Sierra Chart through your Transact account and start to pay for it after December. For the time being we have activated Denali data feed on your Sierra Chart account. We will get back to later today to see if we can come up with another solution. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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