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Date/Time: Thu, 28 Mar 2024 10:19:02 +0000



Double charge on data feed

View Count: 499

[2019-11-30 03:00:18]
User666994 - Posts: 6
hi,

I have just looked into the breakdown of my monthly fee which I thought was higher than usual and just realised that I am being charged for my data feed twice: 40.75 USD for Sierra and 40.75 for Denali

Can you please explain? I need to cancel one of those and find out how/why there is a duplicate and how long it has been running for?

Can you help please/

Best regards,

Anne Baines
[2019-12-01 01:21:29]
Sierra Chart Engineering - Posts: 104368
We have deactivated the Sierra Chart Exchange Data Feed on your account.

Next month no data feed will renew because you do not have the Denali Exchange Data Feed set to renew. You can do that here:
https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliExchangeDataFeed
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-12-01 01:22:56

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