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Direct MessagesDate/Time: Fri, 26 Apr 2024 17:48:15 +0000
Trade Activity Log Not Displaying Past Trades
View Count: 890
| [2019-11-20 18:46:09] |
| Vantrader66 - Posts: 21 |
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Hello, I tried to find an answer to this problem on the support board but could not. I downloaded and updated my SC version (to 2011) from an older version yesterday so I can switch to the Denali feed but since I have done that I cannot display/see/access any of my previous trades on my account. How can I get these restored as I find the stats etc. with the trade activity log to be very useful and I use it a lot? Thanks in advance.
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| [2019-11-20 18:51:59] |
| TedMar - Posts: 189 |
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have u checked this? Chart Settings: Load Order Fills for Current Day Only (Chart >> Chart Settings >> Trading menu) |
| [2019-11-20 19:12:24] |
| Vantrader66 - Posts: 21 |
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Thanks - Yes I have but does not solve the issue.
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| [2019-11-20 19:20:51] |
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Provide a screenshot of the top of the Trade Activity Log. There is little doubt, the settings there are not correct. And you also need to press the Apply button after changing the settings.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-11-20 19:21:26
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| [2019-11-20 19:44:42] |
| Vantrader66 - Posts: 21 |
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Please see attached screen shot-trades only show up for the last two days even though the settings are set to show all trades from Oct.1 2019 of which there are many.I know that I have to press apply.
Date Time Of Last Edit: 2019-11-20 21:12:30
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Private File |
| [2019-11-20 21:13:40] |
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Thinking about this some more, we recognize what the problem is, if you have come from a significantly older version, then the trading activity was not imported into the new format. You would have to go back to approximately version 2000. Run it and then go to the current version. That should work. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-11-20 21:13:47
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| [2019-11-20 21:47:10] |
| Vantrader66 - Posts: 21 |
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ok - can you direct me to the relevant documentation I would need to look at to revert back to an older version? I have never done that before..
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| [2019-11-20 22:12:09] |
| Vantrader66 - Posts: 21 |
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I found the documentation to roll back to an earlier version and tried several earlier versions - 2000, 1960 and 1950 but this did not solve the problem. What other options are there to fix this issue?
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| [2019-11-20 22:39:36] |
| Vantrader66 - Posts: 21 |
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I rolled back to version 1881 and could see my old trades but when I try to upgrade to a newer version I lose them again. How can I update my version and keep all the trade history?I received a telephone call from a SC representative (Ray) and he encouraged me to switch to the Denali feed but need to have a much newer version to do that...
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| [2019-11-21 00:30:53] |
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As we think about this, there is a little more of a procedure. We will write this up little later this evening. This is the first time we have had to give this out.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-11-21 04:48:11] |
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The procedure is as follows: -Install version 2007 or earlier of Sierra Chart. Instructions: Software Download: Software Rollback Procedure -After the update exit from Sierra Chart if it is running. -Go to the Sierra Chart installation folder which is usually C:\SierraChart. -Delete the TradeActivityLogs folder. Just put this in your recycle bin so it can be restored if needed. -Run Sierra Chart. -After this you can update to the very latest version if you want. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-11-23 20:08:22] |
| Vantrader66 - Posts: 21 |
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Unfortunately this has not solved the problem - after following the steps above, not only do my previous trades not show up in the trade activity log of the upgraded version but my IB account does not appear in the accounts drop down window.
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| [2019-11-24 03:47:13] |
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Are you available on the weekend for us to look at this with remote assistance? Make sure your current telephone number is set here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-11-24 03:47:19
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| [2019-11-24 15:11:30] |
| Vantrader66 - Posts: 21 |
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Yes - I am available for remote assistance. My current telephone number is correct.
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| [2019-11-24 15:44:27] |
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We tried calling and left a message. We will reach you later in the day to get this resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-11-24 17:09:26] |
| Vantrader66 - Posts: 21 |
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OK - thanks.Sorry I missed your call. I am available now for the next 3 hours (9am-Noon PST) and again from 3pm-5pm PST. I am in Vancouver Canada. Thanks again.
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| [2019-11-24 23:59:59] |
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User called and issue resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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