Login Page - Create Account

Support Board


Date/Time: Thu, 16 May 2024 12:38:32 +0000



data feed not working

View Count: 583

[2019-11-19 03:26:36]
User718663 - Posts: 39
hi,

purchased data feed from sc, but prices are not moving.meaning, when market was open prices were frozen.

Reading Internal Order ID file. | 2019-11-18 06:50:42.201
Reading Trade Orders file. | 2019-11-18 06:50:42.299
Reading Trade Positions file. | 2019-11-18 06:50:42.300
Reading Account Balance file. | 2019-11-18 06:50:42.301
UDPListener (1396). Port 22903 | Listening on UDP port 22903. | 2019-11-18 06:50:42.321
Software version: 2007 64-bit | 2019-11-18 06:50:42.323
Usage end date: 2019-12-11 | 2019-11-18 06:50:42.323
Enabled for: Advanced Features 2. | 2019-11-18 06:50:42.323
Enabled for: Sierra Chart Historical Data Service. | 2019-11-18 06:50:42.323
Allow Support for Sierra Chart Data Feeds is enabled. | 2019-11-18 06:50:42.323
Current selected Data/Trading service: SC Data - All Services | 2019-11-18 06:50:42.323
Custom symbol settings values: disabled | 2019-11-18 06:50:42.323
Chart Update Interval: 500 | 2019-11-18 06:50:42.323
Intraday Data Storage Time Unit: 0 | 2019-11-18 06:50:42.323
Time Zone: -08:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-11-18 06:50:42.323
2019-11-18 06:50:42 Local computer time | 2019-11-18 06:50:42.323
2019-11-18 14:50:42 Local computer time in UTC | 2019-11-18 06:50:42.323
2019-11-18 06:50:42 Local computer time in SC Time Zone | 2019-11-18 06:50:42.323
2019-11-18 14:50:43 Server time in UTC | 2019-11-18 06:50:42.323
Local computer UTC time and Server UTC time difference: 2 seconds. | 2019-11-18 06:50:42.324
Program path: C:\SierraChart\ | 2019-11-18 06:50:42.324
Data Files path: C:\SierraChart\Data\ | 2019-11-18 06:50:42.324
OS Version Number: 10.0 | 2019-11-18 06:50:42.325
Locale Setting: C | 2019-11-18 06:50:42.325
DLLs: RelativeVolumePaintBar_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-11-18 06:50:42.326

Created the DTC Protocol server. | 2019-11-18 06:50:42.346
DTC Protocol Server listening on port 11099. | 2019-11-18 06:50:42.348
Created the DTC Protocol historical data server. | 2019-11-18 06:50:42.348
HD Server Manager | Listening on port 11098 | 2019-11-18 06:50:42.350
Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2019-11-18 06:50:42.351
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-11-18 06:50:42.385
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-11-18 06:50:42.545
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-11-18 06:50:42.546
Received 5 login tokens. | 2019-11-18 06:50:43.010
Symbol settings MD5 received. Request ID: 1. | 2019-11-18 06:50:46.258
Symbol settings are up-to-date for scdataallservices. | 2019-11-18 06:50:46.258




SC Data - All Services | Connected to data server. | 2019-11-18 15:21:21.564
Triggering next historical data download in queue. | 2019-11-18 15:21:21.565
Triggering next historical data download in queue. | 2019-11-18 15:21:21.565
Triggering next historical data download in queue. | 2019-11-18 15:21:21.565
Triggering next historical data download in queue. | 2019-11-18 15:21:21.565
Symbol settings MD5 received. Request ID: 4. | 2019-11-18 15:21:21.998
Requested symbol settings for service code scdataallservices. Request ID: 5. | 2019-11-18 15:21:21.998
SC Data - All Services | Starting real-time market data updates for: ROKU. ID: 1 Service code: equities.us | 2019-11-18 15:21:22.036
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ROKU | 2019-11-18 15:21:22.036
SC Data - All Services | Requesting security definition data for: ROKU. ID: 1 | 2019-11-18 15:21:22.036
Added historical Intraday data request for ROKU to the queue. | 2019-11-18 15:21:22.036
Intraday data recording state for symbol ROKU is set to download 'Pending'. | 2019-11-18 15:21:22.036
Triggering next historical data download in queue. | 2019-11-18 15:21:22.036
Delaying start of download for ROKU | 2019-11-18 15:21:22.098
Symbol settings received. Request ID: 5. | 2019-11-18 15:21:26.584
HD Request # 9 | Downloading Intraday chart data for ROKU to the file ROKU.scid. Service: equities.us | 2019-11-18 15:21:27.986
HD Request # 9 | Download start date-time: 2019-11-18 15:21:16.000 | 2019-11-18 15:21:27.988
HD Request # 9 | Using server: exchangehistdata2.sierracharts.com port 10149 | 2019-11-18 15:21:27.988
Socket (2) | Creating socket. | 2019-11-18 15:21:28.106
Socket (2) | Connecting to IP: 8.18.161.133. | 2019-11-18 15:21:28.106
HD Request # 9 | Setting DTC encoding to Binary VLS | 2019-11-18 15:21:28.237
HD Request # 9 | Sending historical data logon request message. | 2019-11-18 15:21:28.237
HD Request # 9 | Requesting Intraday data. Start date-time: 2019-11-18 15:21:16. Record interval: 0. Symbol: ROKU | 2019-11-18 15:21:28.297
HD Request # 9 | Decompressing data. | 2019-11-18 15:21:28.358
Socket (2) | CloseSocket call. | 2019-11-18 15:21:28.359
Socket (2) | Shutdown started. Waiting for graceful close. | 2019-11-18 15:21:28.359
Historical data download thread signaled to stop. | 2019-11-18 15:21:28.359
HD Request # 9 | Received 1 record from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for ROKU | 2019-11-18 15:21:28.359
HD Request # 9 | Completion time: 0s | 2019-11-18 15:21:28.360
HD Request # 9 | Intraday data download complete for ROKU. Unique request ID: 8 | 2019-11-18 15:21:28.360
Removed historical data download ID 8 | 2019-11-18 15:21:28.360
Real-time Intraday chart data file updates started for ROKU | 2019-11-18 15:21:28.360
Intraday chart data file opened for ROKU | 2019-11-18 15:21:28.360

Triggering next historical data download in queue. | 2019-11-18 15:21:28.360
Socket (2) | Socket gracefully closed by remote side. | 2019-11-18 15:21:28.424
Socket (2) | Closed. | 2019-11-18 15:21:28.424
Date Time Of Last Edit: 2019-11-19 03:42:18
[2019-11-19 15:30:50]
Sierra Chart Engineering - Posts: 104368
This has been answered here:
data

Do you want us to activate the US equities exchange for you for real-time data?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account