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Date/Time: Sat, 20 Apr 2024 05:51:29 +0000



Zen Fire won't connect

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[2013-12-23 14:35:31]
User23646 - Posts: 8
I am an active Mirus futures client using Ninja Trader with a Zen Fire data feed. I have a trial of Sierra Charts and I am trying to get my Zen Fire real time data to connect to Sierra Charts. Mirus support advises me to use my same Mirus login info I use for Ninja and I am doing so. However, Sierra Charts won't connect. I have even tried closing Ninja to avoid any potential conflicts.

Any suggestions?
[2013-12-23 15:37:59]
Sierra Chart - Max - Posts: 5590
Based on the message log that you have sent us by email you are getting the following error:
Zen-Fire - Server Alert: Market Data Connection Login Failed. Error text: permission denied | 2013-12-23 08:01:01

You will need to refer to step #14 here:
http://www.sierrachart.com/index.php?l=doc/ZenFire.php#SetupInstructions
Sierra Chart Support
Date Time Of Last Edit: 2013-12-23 15:39:08

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