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Date/Time: Fri, 03 May 2024 04:58:30 +0000



Intraday data download failed

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[2019-11-15 13:40:33]
User113238 - Posts: 16
I've used sierra chart since March 2018 solely for the intraday data and it has worked fine until yesterday. When I chose "Open Intraday Chart", the return message is "Download Failed". It is not a problem on my side because the data download still worked for daily, weekly and monthly data. Please check on this issue immediately because this is the only data I need from Sierra Chart. Thanks.
[2019-11-15 13:56:44]
Sierra Chart Engineering - Posts: 104368
You need to update Sierra Chart to the current version. Instructions:
Software Download: Fast Update

After the update, to download the missing data, follow these instructions:
Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-11-15 14:24:34
[2019-11-15 14:28:18]
User113238 - Posts: 16
It works. Thanks.

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