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Direct MessagesDate/Time: Thu, 02 May 2024 20:37:43 +0000
v2010 Historical Data Error Message
View Count: 918
| [2019-11-14 10:27:41] |
| User907968 - Posts: 802 |
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Hi support, I am using this method to run server instance for SC Exchange Data Feed and connect various client instances - https://www.sierrachart.com/index.php?page=doc/MultipleServices.html#AccessingMarketDataFromOtherInstancesOfSierra%20Chart As of v2010, when using this feature in conjunction with Rithmic Trading, I receive live data & depth ok, but historical intraday data does not download. The message logs shows this error - HD Request # 2 | Downloading Intraday chart data for CLZ9-NYMEX to the file CLZ9-NYMEX.scid. Service: nymex | 2019-11-14 04:12:09.290
HD Request # 2 | Download start date-time: 2019-11-14 04:10:33.000 | 2019-11-14 04:12:09.291 HD Request # 2 | Using server: port 10149 | 2019-11-14 04:12:09.291 Socket (0) | Address is empty. | 2019-11-14 04:12:09.291 HD Request # 2 | Error downloading historical Intraday data for CLZ9-NYMEX. Initial error connecting socket. | 2019-11-14 04:12:09.300 I have reverted to v2007 for the Rithmic instance, and now data downloads ok from the SC Data server instance. Using the exact same functionality with Transact Trading and v2010, I see no such problem. I understand that this is a feature for which you will not provide technical support, but I don't understand why it has ceased to function correctly in this instance. |
| [2019-11-14 11:59:18] |
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This is the problem: HD Request # 2 | Using server: port 10149 | 2019-11-14 04:12:09.291 Did you set the "Historical Data Server" Symbol Setting for the symbol to the address and port number?Socket (0) | Address is empty. | 2019-11-14 04:12:09.291 We will also run a test. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-11-14 11:59:31
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| [2019-11-14 12:25:43] |
| User907968 - Posts: 802 |
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Ok, thanks. The "Historical Data Server" setting for symbol is set to match server instance. Symbol settings being used are unchanged between v2007 and v2010. |
| [2019-11-15 08:35:22] |
| User907968 - Posts: 802 |
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This issue seems to be resolved in v2011, thanks. edit: I spoke too soon, this is not 100% resolved. Intraday historical data downloads ok (i.e from overnight on initial opening of charts). After a brief disconnection, I am missing a few minutes of data from the rithmic instance, no data is missing from the transact instance, both instances using a common instance of sierra as the data server connection. Date Time Of Last Edit: 2019-11-15 14:02:22
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| [2019-11-15 14:12:09] |
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Nothing has changed in 2011 so we still need to look into this. So the source instance is connected to Rithmic? We do not see why that matters but we will try to test it that way. This is not Rithmic specific in any way.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-11-15 14:12:17
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| [2019-11-15 14:47:17] |
| User907968 - Posts: 802 |
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Ok, I assumed something had changed as I didn't get the port related error message today when I tried v2011. To summarise my setup - Server Instance - SC Exchange Data Feed (used for all CME & EUREX data) Instance 1 - Transact Trading Instance 2 - Rithmic Trading Instance 3 - Not connected to trading service Instance 4 - Not connected to trading service Instances 1 & 2 source market data from Server instance using the following process: https://www.sierrachart.com/index.php?page=doc/MultipleServices.html#AccessingMarketDataFromOtherInstancesOfSierra%20Chart Instance 3 & 4 use simple DTC Sub Instance connection as they are data only. Only Instance 2 showed problems with historical data after update beyond v2007. |
| [2019-11-24 03:48:09] |
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We apologize for the delay. We are looking into this now. We have an idea about why there is a problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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