Support Board
Date/Time: Sun, 06 Jul 2025 09:04:31 +0000
FEE
View Count: 594
| [2019-11-12 12:06:04] |
| User372626 - Posts: 59 |
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Hi: I contacted your company at the beginning of November ,and your company confirmed that I did not renew my subscription.today,I found that your company deducted my expense for November.What is the reason? |
| [2019-11-12 14:08:52] |
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We will look into this and get back to you. The only thing we saw happened though was the Denali exchange data feed service ending date was extended until the end of November. This happened 2019-11-07 00:00:26 UTC. We will issue a credit.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-11-12 14:16:29
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| [2019-11-12 22:06:01] |
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A credit has been issued. The feed was not extended at the start of the month as your Services Balance was not sufficient, but it was not disabled. Today your Services Balance was sufficient to renew the feed at the prorated rate for the month, which triggered the charge. Note that we have deactivated the feed and issued a credit. Sierra Chart Support |
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