Login Page - Create Account

Support Board


Date/Time: Sat, 04 May 2024 15:01:28 +0000



Gap in historical data

View Count: 572

[2019-11-11 05:25:10]
User87726 - Posts: 9
I've been looking at historical data for symbols TICK-YM AND TICK-NASDAQ and have come across a gap in the data for both symbols beginning 03-25-19 and ending 04-24-19. I've had no problem retrieving data for dates prior to or after the gap. I'm wondering if this is a technical issue or something uniquely related to my account/subscription. Thanks.
[2019-11-11 14:13:26]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here:
Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2019-11-11 16:34:08]
User87726 - Posts: 9
Re-downloading the data file solved the problem. Thanks.

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account