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Date/Time: Wed, 20 Nov 2019 17:28:48 +0000



Real Time Data Connection

[2019-11-08 04:11:44]
Terry Ko - Posts: 19
Hi, I would like to subscribe 4 real-time data connection, but I found only two is okay, another two is show Disabled and didnt have active button, pls help to check.

I had subscribe 4 real time data connection before.
[2019-11-08 17:21:40]
Sierra Chart Engineering - Posts: 78318
Only a maximum of two connections are allowed, when using a CME nonprofessional fee. The exchange will not allow more connections.
Sierra Chart Support - Engineering Level

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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-11-08 21:41:45]
Sierra Chart Engineering - Posts: 78318
Your connections have been limited to 2 based on exchange rules.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-11-15 05:03:15]
Terry Ko - Posts: 19
OK.. so if i cancel CME nonprofessional fee, so that mean I can use 4 connection?

Also, which one I should choose for CME data if I need to four connection?

Actually, only one computer need to use CME data, another three computer is no need to use CME data and it only use HKFE. Any suggestion to me?
[2019-11-15 05:55:21]
Sierra Chart Engineering - Posts: 78318
You do have to cancel all CME nonprofessional exchanges to use more than two connections.

You can only use the higher priced professional fees to have more than two real-time data connections.

It is not possible for us to limit CME data to only one particular computer. It will be available on all of the connections you pay for.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-11-16 08:47:57]
Terry Ko - Posts: 19
I already cancelled all CME nonprofessional exchanges, but the connection still disable, how can I do?
Attachment Deleted.
imageScreenHunter_4775 Nov. 16 16.42.jpg / V - Attached On 2019-11-16 08:46:14 UTC - Size: 110.11 KB - 8 views
[2019-11-17 04:15:18]
Sierra Chart Engineering - Posts: 78318
We have to get back to you on this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-11-18 09:12:14]
Terry Ko - Posts: 19
can I renew now? not renew on Nov 30? thanks
[2019-11-18 12:05:01]
Sierra Chart Engineering - Posts: 78318
So you do not require the real time CME data any longer? If so, we can remove those exchanges.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-11-18 12:05:17
[2019-11-19 03:07:41]
Terry Ko - Posts: 19
Yes, I will not require the real time CME data, pls help to remove and let me change to 4 connection for HKFE data. THX
[2019-11-19 03:36:47]
Sierra Chart Engineering - Posts: 78318
Ok we will remove the CME exchange for you.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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