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Date/Time: Fri, 26 Apr 2024 06:26:08 +0000



Fail to Connect to IQ Feed

View Count: 1116

[2013-12-19 00:24:13]
xfighter - Posts: 36
Yesterday and today, when I tried to connect to IQ feed, somehow it fails several times. Please check the message log. By the way I am using version 1062. Here is the log:

Software version: 1062 | 2013-12-18 19:15:33
Usage end date: 2014-03-03 | 2013-12-18 19:15:33
Enabled for: Sierra Chart Historical Data Service. | 2013-12-18 19:15:33
Active service: IQFeed | 2013-12-18 19:15:33
Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-12-18 19:15:33
2013-12-19 08:15:33 Local computer clock time | 2013-12-18 19:15:33
2013-12-19 00:15:33 GMT time | 2013-12-18 19:15:33
2013-12-18 19:15:33 Time zone adjusted time | 2013-12-18 19:15:33
Time difference to server time: 0 seconds. | 2013-12-18 19:15:33
Program path: C:\SierraChart\ | 2013-12-18 19:15:33
Data Files path: C:\SierraChart\Data\ | 2013-12-18 19:15:33
OS Version Number: 6.1 | 2013-12-18 19:15:33

Checking for new symbol settings for dtn | 2013-12-18 19:15:33

IQ Feed: Connecting. | 2013-12-18 19:15:50
Starting DTN IQ Feed interface software. | 2013-12-18 19:15:50
IQ Feed: Connecting to Admin port 9300 | 2013-12-18 19:15:50
The network socket is connected. | 2013-12-18 19:15:51
IQ Feed: Connected to Admin port. | 2013-12-18 19:15:51
AdminMessage: S,REGISTER CLIENT APP COMPLETED, | 2013-12-18 19:16:13
AdminMessage: S,STATS,,,,,1,0,0,0,,,Not Connected,5.1.0.5,242538,0,0,,0.03,0.0,, | 2013-12-18 19:16:13
AdminMessage: S,STATS,,,,,1,0,0,0,,,Not Connected,5.1.0.5,242538,0,0,,0.10,0.10,, | 2013-12-18 19:16:14
AdminMessage: S,STATS,,,,,1,0,0,0,,,Not Connected,5.1.0.5,242538,0,0,,0.16,0.08,, | 2013-12-18 19:16:15
AdminMessage: S,STATS,,,,,1,0,0,0,,,Not Connected,5.1.0.5,242538,0,0,,0.23,0.08,, | 2013-12-18 19:16:16
AdminMessage: S,STATS,66.112.148.113,60002,500,,1,0,0,0,,,Not Connected,5.1.0.5,242538,0,0,,0.30,0.07,, | 2013-12-18 19:16:17
AdminMessage: S,STATS,66.112.148.113,60002,500,,1,0,0,0,,,Not Connected,5.1.0.5,242538,0,0,,0.38,0.08,, | 2013-12-18 19:16:18
AdminMessage: S,STATS,66.112.148.113,60002,500,,1,0,0,0,,,Not Connected,5.1.0.5,242538,0,0,,0.47,0.08,, | 2013-12-18 19:16:19
AdminMessage: S,STATS,66.112.148.113,60002,500,,1,0,0,0,,,Not Connected,5.1.0.5,242538,0,0,,0.56,0.08,, | 2013-12-18 19:16:20
AdminMessage: S,STATS,66.112.148.113,60002,500,,1,0,0,1,,,Not Connected,5.1.0.5,242538,0,0,,0.65,0.05,, | 2013-12-18 19:16:26
AdminMessage: S,STATS,66.112.148.113,60002,500,,1,0,0,1,,,Not Connected,5.1.0.5,242538,0,0,,0.74,0.05,, | 2013-12-18 19:16:27
Connection timed out. Will disconnect and retry. | 2013-12-18 19:16:50
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2013-12-18 19:16:50
To prevent further connection attempts, select 'File >> Disconnect'. | 2013-12-18 19:16:50
IQ Feed: Disconnected from Admin port. | 2013-12-18 19:16:50
IQ Feed: Fully disconnected. | 2013-12-18 19:16:50
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-12-18 19:16:50

IQ Feed: Connecting. | 2013-12-18 19:16:55
Starting DTN IQ Feed interface software. | 2013-12-18 19:16:55
IQ Feed: Connecting to Admin port 9300 | 2013-12-18 19:16:55
The network socket is connected. | 2013-12-18 19:16:55
IQ Feed: Connected to Admin port. | 2013-12-18 19:16:55
AdminMessage: S,REGISTER CLIENT APP COMPLETED, | 2013-12-18 19:16:55
AdminMessage: S,STATS,66.112.148.113,60002,500,,1,0,1,1,,,Not Connected,5.1.0.5,242538,0,0,,0.89,0.03,, | 2013-12-18 19:16:56
AdminMessage: S,STATS,66.112.148.113,60002,500,,1,0,1,1,,,Not Connected,5.1.0.5,242538,0,0,,0.98,0.06,, | 2013-12-18 19:16:57
AdminMessage: S,STATS,66.112.148.113,60002,500,,1,0,1,1,,,Not Connected,5.1.0.5,242538,0,0,,1.06,0.07,, | 2013-12-18 19:16:58
AdminMessage: S,STATS,66.112.148.114,60002,500,,1,0,1,1,,,Not Connected,5.1.0.5,242538,0,0,,1.15,0.07,, | 2013-12-18 19:16:59
AdminMessage: S,STATS,66.112.148.114,60002,500,,1,0,1,1,,,Not Connected,5.1.0.5,242538,0,0,,1.24,0.08,, | 2013-12-18 19:17:00
AdminMessage: S,STATS,66.112.148.114,60002,500,0,1,1,1,1,Dec 18 7:17PM,Dec 18 7:17PM,Connected,5.1.0.5,242538,0.06,0.02,0.06,1.33,0.08,1.33, | 2013-12-18 19:17:01
IQ Feed: Connecting to Level 1 port 5009 | 2013-12-18 19:17:01
The network socket is connected. | 2013-12-18 19:17:01
IQ Feed: Connected to Level 1 port. | 2013-12-18 19:17:01
IQ Feed: Connecting to Lookup port 9100 | 2013-12-18 19:17:01
IQ Feed: Connecting to Level 2 port (9200)... | 2013-12-18 19:17:01
The network socket is connected. | 2013-12-18 19:17:01
IQ Feed: Connected to Historical Data port. | 2013-12-18 19:17:01
IQ Feed: Fully connected. | 2013-12-18 19:17:01
The network socket is connected. | 2013-12-18 19:17:01
IQ Feed: Connected to Level 2 port. | 2013-12-18 19:17:01
IQFeed: Level 2 port reports server is disconnected. | 2013-12-18 19:17:14
IQFeed: Level 2 port reports server is disconnected. | 2013-12-18 19:17:39
IQFeed Level 2 error: Account not authorized for Level II | 2013-12-18 19:17:39
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:17:39
IQ Feed: Disconnected from Level 2 port. | 2013-12-18 19:17:39
IQFeed - Starting real-time market data updates for: DIA | 2013-12-18 19:17:42
HD Request # 2 - Downloading Intraday chart data for DIA to the file DIA.scid. Service: dtn | 2013-12-18 19:17:42
HD Request # 2 - Last Date-Time in file: 2013-12-17 18:36:00.0 | 2013-12-18 19:17:42
HD Request # 2 - Requesting Minute data beginning at 2013-12-17 18:36:00 US Eastern Time. | 2013-12-18 19:17:42
IQFeed - Starting real-time market data updates for: @YM# | 2013-12-18 19:17:42
HD Request # 2 - Receiving Intraday Minute data for DIA | 2013-12-18 19:17:43
HD Request # 2 - Receiving Intraday data for DIA starting at 2013-12-17 18:36:00 | 2013-12-18 19:17:43
HD Request # 2 - Timestamp of first Intraday data file record written: 2013-12-17 18:36:00 | 2013-12-18 19:17:43
HD Request # 2 - Received 436 records from 2013-12-17 18:36:00 to 2013-12-18 19:16:00 (24.7 hours) and wrote 436 records for DIA | 2013-12-18 19:17:43
HD Request # 2 - Intraday download COMPLETE for DIA | 2013-12-18 19:17:43
Real-time Intraday chart data file updates started for DIA | 2013-12-18 19:17:43

HD Request # 3 - Downloading Intraday chart data for @YM# to the file @YM#.scid. Service: dtn | 2013-12-18 19:17:43
HD Request # 3 - Last Date-Time in file: 2013-12-18 18:46:48.0 | 2013-12-18 19:17:43
HD Request # 3 - Requesting Minute data beginning at 2013-12-18 18:46:48 US Eastern Time. | 2013-12-18 19:17:43
HD Request # 3 - Receiving Intraday Minute data for @YM# | 2013-12-18 19:17:44
HD Request # 3 - Receiving Intraday data for @YM# starting at 2013-12-18 18:47:00 | 2013-12-18 19:17:44
HD Request # 3 - Timestamp of first Intraday data file record written: 2013-12-18 18:47:00 | 2013-12-18 19:17:44
HD Request # 3 - Received 29 records from 2013-12-18 18:47:00 to 2013-12-18 19:17:00 (30.0 minutes) and wrote 29 records for @YM# | 2013-12-18 19:17:44
HD Request # 3 - Intraday download COMPLETE for @YM# | 2013-12-18 19:17:44
Real-time Intraday chart data file updates started for @YM# | 2013-12-18 19:17:44

IQ feed reports external connection is now Not Connected. | 2013-12-18 19:18:00
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:18:01
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:18:02
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:18:03
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:18:25
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:18:25
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:18:26
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:18:27
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:18:28
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:18:29
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:18:30
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:18:32
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:18:33
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:18:34
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:18:35
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:18:36
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:18:37
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:18:38
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:18:39
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:18:40
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:18:41
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:18:42
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:18:43
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:18:44
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:18:45
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:18:46
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:18:47
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:18:48
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:18:49
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:18:50
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:18:51
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:18:52
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:18:53
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:18:54
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:18:55
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:18:56
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:18:58
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:18:59
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:19:00
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:19:01
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:19:02
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:19:03
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:19:04
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:19:05
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:19:06
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:19:07
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:19:08
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:19:09
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:19:10
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:19:11
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:19:12
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:19:13
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:19:14
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:19:15
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:19:16
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:19:17
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:19:18
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:19:19
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:19:20
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:19:21
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:19:22
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:19:23
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:19:24
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:19:25
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:19:26
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:19:27
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:19:28
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:19:29
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:19:30
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:19:31
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:19:32
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:19:33
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:19:34
IQ feed reports external connection is now Not Connected. | 2013-12-18 19:19:35
File >> Disconnect selected. | 2013-12-18 19:19:35
IQ Feed: Disconnected from Lookup port. | 2013-12-18 19:19:35
IQ Feed: Disconnected from Level 1 port. | 2013-12-18 19:19:35
IQ Feed: Disconnected from Admin port. | 2013-12-18 19:19:35
IQ Feed: Fully disconnected. | 2013-12-18 19:19:35

[2013-12-19 01:49:09]
Sierra Chart Engineering - Posts: 104368
Looks like some connectivity problem between your computer and IQ Feed.

Refer to help topic 1.2 here:
http://www.sierrachart.com/index.php?l=doc/helpdetails1.html

If you still need more help, we recommend restarting your computer and then after that contacting IQ Feed.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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