Login Page - Create Account

Support Board


Date/Time: Thu, 18 Apr 2024 20:58:34 +0000



trade stop and targets being rejected by BitMex

View Count: 663

[2019-10-11 12:29:19]
User434251 - Posts: 15
I have been in two trades this past week that have resulted in my account being liquidated. I am still testing so the amounts were very small, but I want to get on top of this before adding more funds.

I am using the trade window and entering trades using the 2 targets with BE stop function. Using price offset I have target 1 set to 1.25 target 2 set to 5.00 and stop all at 1.25.

entering trades on the chart works with no problem and I see the trade lines for my stop and targets. I then go about my business and come back to see price has moved against my position and passed my stop all level, however, I am still in the trade. If I click the flatten or reverse buttons, they work as expected, but if I let the trade go, I get a liquidation email from BitMex.

My question is - why do my stops not being honored?

here is my log info:
BitMEX Trading Direct | Requesting historical order fills for account 1260585. Start Date-Time: 2019-10-10 13:41:02 | 2019-10-10 14:21:50.876
BitMEX Trading Direct | Requesting historical order fills for account 1260585. Start Date-Time: 2019-10-10 13:41:02 | 2019-10-10 14:21:52.881
BitMEX Trading Direct | Received 1 order fills. Inserting the ones that do not exist. | 2019-10-10 14:21:54.847
BitMEX Trading Direct | Requesting historical order fills for account 1260585. Start Date-Time: 2019-10-10 13:41:02 | 2019-10-10 17:54:38.922
BitMEX Trading Direct | Requesting historical order fills for account 1260585. Start Date-Time: 2019-10-10 13:41:02 | 2019-10-10 17:54:40.753
BitMEX Trading Direct | Received 1 order fills. Inserting the ones that do not exist. | 2019-10-10 17:54:42.367
BitMEX Trading Direct | Requesting historical order fills for account 1260585. Start Date-Time: 2019-10-10 13:41:02 | 2019-10-10 18:29:37.163
BitMEX Trading Direct | Requesting historical order fills for account 1260585. Start Date-Time: 2019-10-10 13:41:02 | 2019-10-10 18:29:38.773
BitMEX Trading Direct | Received 1 order fills. Inserting the ones that do not exist. | 2019-10-10 18:29:40.402
BitMEX Trading Direct | Requesting historical order fills for account 1260585. Start Date-Time: 2019-10-10 13:41:02 | 2019-10-10 18:32:53.123
BitMEX Trading Direct | Requesting historical order fills for account 1260585. Start Date-Time: 2019-10-10 13:41:02 | 2019-10-10 18:32:55.105
BitMEX Trading Direct | Received 1 order fills. Inserting the ones that do not exist. | 2019-10-10 18:32:57.610
BitMEX Trading Direct | Requesting historical order fills for account 1260585. Start Date-Time: 2019-10-10 13:41:02 | 2019-10-10 18:34:05.510
BitMEX Trading Direct | Requesting historical order fills for account 1260585. Start Date-Time: 2019-10-10 13:41:02 | 2019-10-10 18:34:07.877
BitMEX Trading Direct | Received 1 order fills. Inserting the ones that do not exist. | 2019-10-10 18:34:09.804
BitMEX Trading Direct | Requesting historical order fills for account 1260585. Start Date-Time: 2019-10-11 01:46:16 | 2019-10-10 21:56:19.718
BitMEX Trading Direct | Requesting historical order fills for account 1260585. Start Date-Time: 2019-10-11 01:46:16 | 2019-10-10 21:56:21.329
BitMEX Trading Direct | Requesting historical order fills for account 1260585. Start Date-Time: 2019-10-11 01:46:16 | 2019-10-10 21:56:22.920
BitMEX Trading Direct | Received 3 order fills. Inserting the ones that do not exist. | 2019-10-10 21:56:24.531
BitMEX Trading Direct | Requesting historical order fills for account 1260585. Start Date-Time: 2019-10-11 01:46:22 | 2019-10-10 21:56:25.658
BitMEX Trading Direct | Requesting historical order fills for account 1260585. Start Date-Time: 2019-10-11 01:46:22 | 2019-10-10 21:56:27.888
BitMEX Trading Direct | Received 5 order fills. Inserting the ones that do not exist. | 2019-10-10 21:56:29.508
BitMEX Trading Direct | Requesting historical order fills for account 1260585. Start Date-Time: 2019-10-11 01:46:27 | 2019-10-10 21:56:31.275
BitMEX Trading Direct | Requesting historical order fills for account 1260585. Start Date-Time: 2019-10-11 01:46:27 | 2019-10-10 21:56:33.848
BitMEX Trading Direct | Requesting historical order fills for account 1260585. Start Date-Time: 2019-10-11 01:46:31 | 2019-10-10 21:56:35.429
BitMEX Trading Direct | Received 7 order fills. Inserting the ones that do not exist. | 2019-10-10 21:56:36.108
Trade Order Error - BitMEX order update (Rejected). Internal Order ID: 232. Service Order ID: 02aeabae-9af4-f3fd-eabb-323b4ef8c3f6. Symbol: ETHUSD-BMEX. Account: 1260585 | 2019-10-10 23:23:48.305 *
Trade Order Error - BitMEX order update (Rejected). Internal Order ID: 229. Service Order ID: 25f83876-43e2-ac89-174b-3c7a55ff4530. Symbol: ETHUSD-BMEX. Account: 1260585 | 2019-10-10 23:23:48.305 *
Notice - An overfill UpdateOrder call has occurred. Overfill Quantity: 1000. Total filled quantity: 1000. Order quantity: 1000 | Symbol: ETHUSD-BMEX | TradeAccount: 1260585 | InternalOrderID: 233 | ServiceOrderID: 00000000-0000-0000-0000-000000000000 | Current Status: Filled | 2019-10-11 00:44:03.614 *
BitMEX Trading Direct | Requesting historical order fills for account 1260585. Start Date-Time: 2019-10-11 01:46:31 | 2019-10-11 00:44:10.052
BitMEX Trading Direct | Requesting historical order fills for account 1260585. Start Date-Time: 2019-10-11 01:46:31 | 2019-10-11 00:44:12.164
BitMEX Trading Direct | Received 9 order fills. Inserting the ones that do not exist. | 2019-10-11 00:44:14.600
Flagging to reload Trades list in charts | Symbol: ETHUSD-BMEX | TradeAccount: 1260585 | 2019-10-11 00:44:14.608
[2019-10-11 19:34:01]
Sierra Chart Engineering - Posts: 104368
You need to ask BitMex why these orders were rejected:
Trade Order Error - BitMEX order update (Rejected). Internal Order ID: 232. Service Order ID: 02aeabae-9af4-f3fd-eabb-323b4ef8c3f6. Symbol: ETHUSD-BMEX. Account: 1260585 | 2019-10-10 23:23:48.305 *
Trade Order Error - BitMEX order update (Rejected). Internal Order ID: 229. Service Order ID: 25f83876-43e2-ac89-174b-3c7a55ff4530. Symbol: ETHUSD-BMEX. Account: 1260585 | 2019-10-10 23:23:48.305 *

We do not know. You need to give them the Service Order IDs.

The order rejections are happening at the time, the parent order fills.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-10-11 19:34:43
[2019-10-11 21:50:29]
User434251 - Posts: 15
Thanks for the prompt response. I have one quick follow up question, or really just confirm that I can have sierra chart handle the stops. If so I am also going to assume my computer needs to run 24/7. Please confirm.
[2019-10-11 21:52:23]
Sierra Chart Engineering - Posts: 104368
Yes you can by using a client-side stop. You can use this particular one:
Order Types: Stop with Last Triggering

And yes Sierra Chart does need to be continuously running in this case.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-10-11 21:52:33

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account