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Date/Time: Thu, 28 Mar 2024 22:29:36 +0000



error message with trade alloacation orders on demo account(which is not SC sim account)

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[2019-10-10 08:17:46]
User912795 - Posts: 5
(Message log removed)
Date Time Of Last Edit: 2019-10-11 19:12:39
Private File
[2019-10-10 18:16:26]
Sierra Chart Engineering - Posts: 104368
Did you still need help in this thread?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2019-10-10 18:44:26]
User912795 - Posts: 5
Yes! I need help for a very long time and I did not get the help from my broker that advised me to ask the SC team.
[2019-10-11 19:13:18]
Sierra Chart Engineering - Posts: 104368
This is the error:
Trade Order Error - OEC order update (Rejected). Text: Invalid account Unknown account(s).

It is from OEC. It simply means that the Service Setting >>Trade Account setting in Global Settings >> Data/Trade Service Settings is not correct. We are not sure what it should be set to.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-10-11 19:13:32
[2019-10-20 06:52:55]
User912795 - Posts: 5
I found out that I got the wrong demo account number from my broker. Thanks for your help. Beginners stuff....

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