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Direct MessagesDate/Time: Sun, 28 Apr 2024 07:58:51 +0000
no ES data updates
View Count: 639
| [2019-10-01 16:50:52] |
| User57210 - Posts: 121 |
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Hi, my ES data (sierra feed, sierra routing service) has stopped updating. The only changes recently made were purchasing equities data in addition to existing futures exchanges. please advise. |
| [2019-10-01 17:05:10] |
| User57210 - Posts: 121 |
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getting a popup now about limit 7 symbols... i'm pretty sure i was signed up for more than 7 - have not changed my chartbook which has been loading 14 symbols no problem for months.
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| [2019-10-01 17:26:54] |
| John - SC Support - Posts: 31159 |
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When you activated the Equities exchange you inadvertently changed the number of Futures Symbols that you are allowed. The following paragraph explains this: If you have activated both equities and futures or indices exchanges, then the real-time symbol limit is 125% symbols in total and works as follows: Equities have a limit of 90% of the nominal real-time symbol limit, and futures and indices have a limit of 35% of the nominal real-time symbol limit for a total of 125%. For example, if the 100 symbol limit is selected, then 90 equities symbols and 35 futures and indices symbols can be accessed simultaneously for real-time data. .This section is found in the documentation here: Sierra Chart Exchange Data Feed: Symbol Limits So, depending on how you want to deal with symbols, you may need to change to the 100 symbol limit. You can make this change here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures&UserID=49078#DataConnections For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-10-01 19:06:43] |
| User57210 - Posts: 121 |
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No other platform in the entire existence of humanity, other than SC, would ever implement such a policy. Nor would anyone else ever provide such language to an end user. I'd like to cancel my newly added subscription to equities exchanges. |
| [2019-10-01 19:25:12] |
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Well maybe, but we have to control symbol limits according to the Barchart Symbol limit. And the US equities data is a separate feed from futures, so there is no impact on performance for futures. So there is no other way for us to control symbol limits other than how it is documented. The root of the issue, is simply using the lower-priced real-time connection. There are no symbol limits with the Denali Exchange Data Feed which is fully provided by us. The fastest solution to the problem is just increasing the number of symbols to 100. We have done that for you. It is not possible for us to cancel an exchange. We have to pay for those. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-10-01 19:26:13
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| [2019-10-01 22:59:31] |
| User57210 - Posts: 121 |
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I would use the denali system, but I also need EUREX data; which as I last understood it, wasn't available in that environemtn.
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| [2019-10-02 12:21:57] |
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Yes that is true.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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