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Date/Time: Wed, 01 May 2024 18:12:07 +0000



Error notice - cannot not clear

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[2019-09-23 11:10:07]
Dianna Bifulco - Posts: 5
Hello:

I am receiving the below error:
""You have performed an operation which cannot be completed because this chart is being referenced by studies in another charts in the chartbook. Do you want to clear those references?"

I references the cue to help clear this error, but error message has blocked the charts, I cannot not access a chart long enough to try and clear the error message, Help!
imageerror.PNG / V - Attached On 2019-09-23 11:08:12 UTC - Size: 103.32 KB - 205 views
[2019-09-23 11:23:10]
Sierra Chart Engineering - Posts: 104368
Did you try clicking Yes?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2019-09-23 12:16:38]
Dianna Bifulco - Posts: 5
Yes, I clicked yes, but the error box is repeatly coming up. I cannot close sierra charts, have to go to task manager. When I open it again, same thing, error box appears and after I select "yes" another error box will immediately appear. Help
[2019-09-23 13:41:14]
Dianna Bifulco - Posts: 5
is this an easy fix? How do I get rid of this error box?
[2019-09-23 14:12:51]
Sierra Chart Engineering - Posts: 104368
We need you to attach that Chartbook you are using by following these instructions here:
https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile

We will then see what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2019-09-23 16:42:15]
Dianna Bifulco - Posts: 5
I was just able to get back to opening sierra charts now. the error box appeared, I clicked yes and the box did not pop up again. I think I am ok for now.

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